Electric Slide-In Range Fan Convection | Air Fry 6.3 cu.ft.

Stainless Steel 6.3 cu. ft.
NE63A6511SS/AC

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Dimensions
  • Width

    762 mm

  • Height

    1195.5 mm

  • Depth

    728.6 mm

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Electric Slide-In Range Fan Convection | Air Fry 6.3 cu.ft.
Stainless Steel 6.3 cu. ft.

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Highlights

Premium look, solid durability

Premium Stainless Design

Enjoy better, crispy fried food

Air Fry

Even and thorough oven cooking or baking

Fan Convection

Features

Premium look, solid durability

Premium Stainless Design

Give your kitchen a modern look. The oven's frame is made of stainless steel with flat and narrow bezels to keep the oven looking sleek and stylish while the solid metal edges provide added durability.

Enjoy better, crispy fried food

Air Fry

Enjoy better fried food with the Air Fry feature. With the purchase of an optional Air Fry tray, the hot air circulation envelops the food placed on the tray. It’s the ideal way to cook fried food as it eliminates excess fat, but everything is still crispy and brown outside and juicy inside.

* Air Fry tray sold separately

Even and thorough oven cooking or baking

Fan Convection

Save time and cook food more evenly with a Fan Convection system. A fan distributes heat all around the oven and keeps the temperature constant so dishes are cooked quickly and thoroughly.

Precise control, and powerful heat

3.3kWh Rapid Boil with Flexible Cooktop (6"/9")

Cook dishes quickly and evenly using the powerful heat and precise control of the 3.3kW Double Ring Flexible Cooktop. It can rapidly go to a high heat for searing meat, and boiling water in a flash or turn it down to a true simmer.

Cook more in the large oven space

Large Capacity Oven

Create more or large dishes with a huge 6.3 cu. ft. capacity oven. You can prepare multiple dishes at once, or easily cook large items.

Simply Smarter Way to Cook

Wi-Fi Connectivity & Voice Control

Save time and do more with Wi-Fi Connectivity. Control the oven with your voice using a voice assistant¹, such as Samsung Bixby, Amazon Alexa or Google Assistant². Or simply monitor and control the oven using the SmartThings App³.

¹ A Wi-Fi connection is required
² Bixby is Samsung’s brand of artificial intelligence (AI) / Internet of Things (IoT) voice assistant. A Samsung Account is required. Amazon Alexa and Google Assistant are sold separately.
³ Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

Seamless and stress-free cooking experience

SmartThings Cooking

Make your kitchen experience less stressful. SmartThings Cooking¹ saves time and makes cooking more seamless. It can recommend personalised recipes, generate weekly meal plans, and you can even control your appliances using recipe instructions.

¹ Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

¹ Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

No fingerprint marks or smudges

Fingerprint Resistant Finish

Make sure your oven looks spotlessly clean. A special Fingerprint Resistant Finish prevents surfaces from becoming covered in unsightly fingerprints and other marks and smudges.

Easy self cleaning oven

Self Clean

Keep the inside of your oven neat and clean without wasting time and effort scrubbing. A Self Cleaning system heats the cavity to a high temperature to burn off grease and food residue.

Specifications

  • Type

    Freestanding

  • Number of Burner

    5 EA

  • Installation Type

    Freestanding

  • Cavity Type

    Single

  • Oven Capacity

    6.3 cu.ft

  • Drawer Capacity

    0.9 cu.ft

  • Oven Colour

    STSS

  • Control Type (Oven)

    Touch

  • Control Type (Cooktop)

    Knob

  • Display Type

    LED

  • LED Color

    Ice Blue

  • Door Type

    Single Door (2 STSS Layers)

  • Soft Closing Door

    No

  • Air Fry

    Yes

  • Self Clean

    Yes

  • Steam Clean

    Yes

  • Wi-Fi Connection

    Yes

  • Bread Proof

    Yes

  • Keep Warm

    Yes

  • Clock

    Yes

  • Timer

    Yes

  • Numeric Pad

    Yes

  • Child Safety Lock

    Yes

  • Hidden Bake Element

    Yes

  • Interior Light (Position)

    Back (1 EA)

  • Light (Lamp) On/Off

    Yes

  • Sound on/off

    Yes

  • Setting (Clock System Option (12H/24H))

    No

  • Delay Start

    Yes

  • Sabbath Mode

    Yes

  • Type

    Radiant

  • Number of Burner

    5 EA

  • Heating Element 1

    6" / 9”, 1400 / 3300 W, Left Front

  • Heating Element 2

    6", 1200 W, Left Rear

  • Heating Element 3

    9" / 12", 1900 / 3000 W, Right Front

  • Heating Element 4

    6", 1200 W, Right Rear

  • Heating Element 5

    Warm Zone (100 W)

  • Booster

    No

  • Hot Surface Indicator

    Yes

  • Convection

    Fan Convection

  • Bake (Single)

    175°F (80°C) - 550°F (285°C)

  • Variable Broil (Low-High) (Single)

    Low - High

  • Convection Bake (Single)

    175°F (80°C) - 550°F (285°C)

  • Convection Roast (Single)

    175°F (80°C) - 550°F (285°C)

  • Bake Element

    3000 W

  • Broil Element

    4200 W

  • Type

    Storage

  • Net Size (W x H x D) (mm)

    762 x 1195.5 x 728.6 mm

  • Net Size (W x H x D) (inches)

    28.6875 x 46.3125 ~ 47.0625 x 29.9375 inch

  • Shipping Size (W x H x D)

    839 x 1285 x 769 mm

  • Gross (inches)

    33 1/16" x 50 9/16" x 30 5/16"

  • Net Weight (kg)

    67.3 kg (148.4 lb)

  • Shipping Weight

    78 kg

  • Weight (Gross)

    172 lb

  • Number of Rack Positions

    7

  • Air Fry Tray

    No

  • Wire Rack (EA)

    2 EA

  • Meat Probe

    No

  • Griddle

    No

  • Anti-Tip Device

    Yes

  • Divider

    No

  • WiFi Embedded

    Yes

  • SmartThings App Support

    Yes

Reviews

Electric Slide-In Range Fan Convection | Air Fry 6.3 cu.ft.

4.5

Recommended by 89% of customers.

Write a review
5.0 74%
4.0 15%
3.0 4%
2.0 2%
1.0 5%
Features 4.6
Performance 4.5
Design 4.5
Value 4.5
AI Functionality 5.0
AI review summary
  • Customers praise the sleek, modern design that significantly enhances kitchen appearance and style
  • Many love the air fryer function, using it regularly as a game-changer for cooking versatility
  • Reviewers appreciate SmartThings app integration for remote preheating and oven monitoring from their phones
  • Most commend even heating, fast preheating, and powerful burners for consistent cooking performance
  • A few report control panel failures or cracked glass after 18-24 months, though this is uncommon
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

Filters

Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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1,521 Reviews

aaurnab
5 (9,999)

2025-11-27

5 (9,999)
It is very convenient to use the range with wifi features. easy to operate and get notifications from anywhere
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Katsask
2 (9,999)

2024-04-08

2 (9,999)
Purchases mid Feb, 2024. Continued using a hot plate as heard of issues. Finally used one side but confused why outer ring comes on also when using smaller element. Used the large right front and was super careful with picking the pot up and down so no sliding going on. Was on summer for one hour (not boiling at all). Noticed a tiny scratch (finger nail catches it). Did not see it prior but seems odd. (Did not look that closely when delivered) Sent message and no response until I prodded again. Click is extremely bright and NO WAY to dim it. Basically told that zero warranty for the top at all. Wow. Maybe we need to go back to a cheap coil top?
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

4 (9,999)
Response from Samsung:
2024-05-07

Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Anonymous
1 (9,999)

2025-12-07

1 (9,999)
Hi there, I recently purchased a Samsung cooktop NE63A6511SS, and after just one week of use I have noticed bubbles forming on the cooktop surface. I clean the surface properly, but the bubbles remain and do not go away. I’m not sure why this is happening. I contacted the seller, but they told me it is “normal.” I do not believe this is normal for a brand-new cooktop after only a week of use. Please advise on what can be done.
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Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello, We are sorry to hear that you're experiencing challenges with your product. We would love to connect with you to discuss your ongoing ticket. Please provide your ticket number/reference ID to our 24/7 live chat experts at www.samsung.com/ca/support/live-chat-support for assistance. Thank you, Samsung Customer Care

CB123
2 (9,999)

2025-12-30

2 (9,999)
I bought this a month ago. The stove top already is marked up from food spills and pots and pans. Not durable at all. Apparently after reading other reviews this is very common with this stove.
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Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello CB123, We appreciate you taking time out of your day to provide us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

tellmeastorytotrade
5 (9,999)

2025-12-31

5 (9,999)
Have used it for over a month and here is something I liked. Air fry feature is one of the two reasons lead to the buy, another is the self-cleaning function. So far I used air fry more than roast and bake, it is cool, like the function in a range oven which is much better than a compact air fryer. Another feature is the rapid heat that boils water really fast, apparently faster than my old one.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Luxgi
1 (9,999)

2023-05-17

1 (9,999)
i bought this range a few months ago . one gracious morning i turned it on to make lunch for my sun and i got a load noise and all i saw was a broken cook top. i was scared because of the large explosive noise. i called Costco and they transferred me to Samsung to help since its still under a year, behold Samsung said its a physical damage. i was confused how that was my fault and they simply said i have to find a way to fix it myself. i am not so sure how its my fault when they use cheap parts to create extremely expensive items for purchase and i have to bare the cost!!!! i just need my range fixed so i can start cooking again rather than using a convection stove just to make food to eat thank you
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Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Joel Dube
1 (9,999)

2024-02-28

1 (9,999)
We moved in to a home two years ago with this appliance brand new. The stickers and plastic were all in tact and the appliance never used. The top cracked with two pots on low on the burners. We've never dropped anything on the top and there is no reason this damage should have occurred. Samsung only warranties the top for one year and wouldn't honour it regardless considering I'm the second owner. Apparently they make ovens that are only good for two years.... You're on your own if it breaks and the replacement is half the value of the oven. Ridiculous
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-03-06

Samsung Support Team

Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!

megganemily
5 (9,999)

2024-05-14

Irvington

5 (9,999)
[This review was collected as part of a promotion.] This range combines is fantastic- it combines style, functionality, and smart features. The installation was super easy and the stove itself was not difficult to move. As far as cooking goes, this thing does it all! From sous viding to air frying, the oven is fantastic at reaching temperature quickly and cooking food well. Baked items come out perfectly baked with no cold spots from lack of even heat. The stove top reaches temperature quickly and is very easy to clean. My favorite features are the smart stove functionalities which provide ease of use and some fun! The stove looks sleek in my kitchen and I am very pleased with my purchase! 🍳🔥
I recommended this product.
Pearl
5 (9,999)

2021-11-10

Eugene, OR

5 (9,999)
[This review was collected as part of a promotion.] I bought this range in July and while it has taken some time to get used to, overall it is a great range. The burners all heat up well, still learning how to adjust the heat to the proper setting. Lo is tricky if you want to simmer something very gently. The oven works great, even heating, convection oven works wonders with french fries but I haven't used it all that much. It will get more use this winter. Keeping the flat top clean and unscratched is a challenge - I never knew I got the stove top so dirty! But, I am very careful when setting down pans, and I clean it every night with the recommended cleaners and so far it still looks great.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-02-22

samsungcare

100% Satisfaction is our goal! Thank you for sharing this review with us. ^Pat

Not happy
1 (9,999)

2023-05-02

Newark DE

1 (9,999)
I had this range for about 3 weeks. A sauce boiled over (on a rapid boil burner - go figure) and now the cook top is pitted. Apparently, this is NOT covered under warranty. I now have to pay to have it repaired in addition to what I just paid for the range. Very upsetting. It's a stove - food will spill. I cleaned it when the burner was cooled, but too late. Samsung needs to re-engineer this product. It's like having an umbrella that gets ruined when it gets wet. And how is damage that makes the product unusable considered "cosmetic" and not covered? I will never buy another Samsung product - not a phone, not a fridge, nothing...
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-05-09

Samsung Customer Care

Good day, Let's get you the details for possible improvements with this Samsung range. Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately. Please turn to pages 39-43 of the ranges user manual for cleaning: https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44): https://www.youtube.com/watch?v=pCLkUo4ns6w Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145755046, to help our team pull up your information when you message us. Have a great day. -John

None
1 (9,999)

2024-02-22

Indiana

1 (9,999)
Other previously owned glass top convection stoves were 5/5 My 1st Samsung stove will be my last Samsung stove. Bar tenderskeep cleaned other stoves not Samsung impossible to keep clean I want to cook not spend all my time cleaning the stove afterwards . cleaning food off the control panel is impossible the touchscreen is so sensitive the buttons activate. Stupid design cannot clean the stove . Flimsy drawer on bottom. Height adjustment plastic pieces cheap materials. I will go back to Fridgedaire Professional my last stove lasted 14 years. This Samsung will not last that long. I have had it 7 months. I’m am a serious stove7 day user.

Features

2 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2024-02-22

SEA CARE

Hi there, We understand where you're coming from. Let's share with you some cleaning tips and tricks. Below are instructions to clean the cooktop properly. Please watch the YouTube video and click on the hyperlinks for further help. Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146878814, to help our team pull up your information. Have a great day! ^Chrystel

pixxiestix
5 (9,999)

2021-08-20

GRIFFIN

5 (9,999)
[This review was collected as part of a promotion.] This is a great range for anyone to have. I love that it has an air fry function and a dehydrate function. I have replaced 2 of my small appliances with it, which is great in my small home. Preheat is super quick as it's a convection oven and helps me get to cooking my families dinner faster. The burner portion of the range isn't lacking either. It has Fast and Rapid boil, helping me cook faster as well. I like the knob design as well as it is very clear which option you are using. My favorite part about this range is the smart functions. I can preheat my oven without ever leaving my room, and it alerts me on the app when my food is done.
Response from Samsung:
2021-09-01

Samsung Care

Preheating your range with a push of a button from your phone is really convenient. Thank you for sharing your feedback with us. ^Pat

Loves2cook
1 (9,999)

2025-06-07

1 (9,999)
I have owned this oven for approximately 6 months now and it is the worst appliance I have ever bought. The stovetop wears extremely easily, you can’t even move a pot on or slide one onto without leaving lasting marks. The knobs are from low to high with 8 numbers between and even on 2-3 it burns or boils everything. The oven door gets extremely hot and is of poor quality for venting. And lastly the touch screen takes a lot of convincing to get some of the buttons to work. I wish I had never bought this and kept my broken 17 year old stove which we liked better.
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Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-17

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Samsund
5 (9,999)

2025-12-13

5 (9,999)
I am so happy with my purchase. Awesome! I should buy it long time agao!
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
TMee
1 (9,999)

2023-06-10

1 (9,999)
I purchased this stove for the smart functionality and it doesn't operate as advertised. I have successfully set up the smartthings app and connected it to my Alexa. I can send instructions for temperature and time etc but have to physically press start on the actual stove. There is no way to start it, adjust it or stop it remotely from the app or Alexa as is advertise and indicated in the user manual. I am extremely disappointed. Recieving the matching fridge dented on the freezer door as well as the fridge door probably contributing to how I'm feeling about Samsung right now :( We all work hard for our money and anticipate getting what we pay for.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-06-13

Samsung Support Team

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks again, we look forward to hearing from you.

PieGuy
5 (9,999)

2022-01-11

Groton, NY

5 (9,999)
[This review was collected as part of a promotion.] My old range died while I was baking pies for Thanksgiving. I wasn't in the market for a new range. After searching for 2 days due to nobody had any brand in stock I found this unit 50+ miles away. I picked it up and installed it and proceeded to resume baking pies. I do a lot of baking so I was hoping that the 6.3 cu ft oven would have a 3rd rack, it doesn't. So far it has filled in well in place of the range it replaced. I would have liked more info in the owners manual on the features, I can't have my computer by the stove reading the manual learning the features. So I have no idea on how to use the convection or Air Fry settings.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Bryce51
1 (9,999)

2021-10-11

1 (9,999)
I had this purchased for me 2 months ago, we closed the door to it the other morning after putting in a cookie sheet, oven wasn’t on it- and the glass shattered all over my kitchen floor. They won’t warranty it because I wasn’t the purchaser/ (my uncle got it as a gift to us) horrible experience with Samsung, feel really ripped off
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Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

1 (9,999)
aly3
5 (9,999)

2024-05-31

5 (9,999)
[This review was collected as part of a promotion.] Received so much feedback about my new stove and I can't help but brag myself. smart appliances bring so much more to the table with multiple settings making dinner with a larger variety of course. I took on the challenge to cook a full brisket for 6hours which I would never do with my regular stove. Clicked on roast setting at 260 degrees and wow. The taste was incredible the house smelled good. Afterwards we did a auto self cleaning to get rid of the pain of using chemicals on the stove. Smart app applications connects with my phone to let me know updates. This is overall great to have and look forward to future baking/cooking.
I recommended this product.
JustCallMeBlake
4 (9,999)

2024-02-02

4 (9,999)
[This review was collected as part of a promotion.] Have had this oven for three months. No complaints so far. The burners and over heat up very quickly. Love the air fry feature for our homemade wings. This isn’t really a negative thing just a thing that takes some getting used to. The front two burners have two individual burners. The knobs for these. Turn the knob lefts and it heats up one burner, turn it right and it turns on the entire burner. Not a bad thing, just takes some getting used to. Like the fact that I can turn off via the app or Alexa. You can turn on via these but you are still forced to press start on the oven. If you are looking at this oven, I would say it’s the best bang for your buck.
Originally posted on Samsung US
Nahan
5 (9,999)

2022-12-01

Carneys Point, NJ

5 (9,999)
[This review was collected as part of a promotion.] I bought this range to add to another Samsung 30-in Smooth Surface 5 Elements 5.9-cu ft Self-Cleaning Convection Oven Freestanding Electric Range (Stainless Steel) I purchased 2 years ago. They're comparable in functions with the new model having slightly larger oven capacity. The bells and whistles have been updated to a melodious sound. It heats quickly in both the oven and the stove top. I've used just about every function with no concerns. The only downside I found with both ovens is they only come with 2 racks. I purchased additional racks to make 3 for each which facilitates with my love of baking (especially cookies!!!)
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
1 (9,999)

2024-07-30

1 (9,999)
I purchased this unit 11 months ago; I was told by someone else that purchased a similar unit to check the knobs as they are prone to cracking. Sure enough I checked and 3 out of the 4 knobs are cracked. I submitted a claim and they are not covering the replacement. Apparently I caused “impact damage”. Poor customer service. Avoid this company
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Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2024-07-31

Samsung Support Team

Hey there, thank you for taking time out of your day to share your thoughts with us about your Samsung Range. We understand your frustration. We will share your feedbacks with team. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for further assistance. We appreciate you being a loyal Samsung customer.

Ceilolson
5 (9,999)

2024-09-24

Anthony

5 (9,999)
[This review was collected as part of a promotion.] I really like the smart things app. It is pretty easy to use and sync with the oven. You can turn on and set the oven to any setting from the app. We havent tried any of the air sous vide settings yet only bake and convection bake. The precision knobs get super hot really really fast but I don't like how I bump them when I walk by or I have to look down to see them instead of at eye level. I haven't tried the self clean yet because I haven't gotten it dirty. I like it it heats to the right temperature, I have a oven temp gauge and it's accurate. There is no timer for the pre heat. The burner dials go from Lo to 2,4,6,8 to Hi
I recommended this product.
MrsHagood
3 (9,999)

2024-03-30

Raleigh, NC

3 (9,999)
I’ve had this for less than a week and already have scratches on the glass top. I’ve literally only used it twice. Previous glass cooktop stove we had was here when the house was built and didn’t have many scratches on it when we sold it. Very disappointed With this aspect of it. Haven’t even used the oven yet or the other four burners. Just the large burner and it has deep scratches in it. I had just purchased a brand new expensive set of Hexclad cookware. It is not like we raked it across the glass. This is definitely a flaw and what is the most expensive range I’ve ever purchased. I wish the company would recall this piece since there are so many complaints!

Features

5 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Response from Samsung:
2024-04-01

SEA Care

Hi MrsHagood, We know how important it is to maintain our appliances. Let us provide you with tips for maintaining the range. Here is a link to help you take care of the cooktop. Please see each section, watch the full video, follow the steps, and click the hyperlinks for further help. Clean and care for your Samsung electric cooktop. https://www.samsung.com/us/support/answer/ANS00060833/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147002723 to help our team pull up your information. Have a great day. ^Aloe

BLB637
5 (9,999)

2021-10-12

5 (9,999)
[This review was collected as part of a promotion.] This Samsung range exceeds all expectations. It is stylish and attractive, with clean lines that make exterior cleaning easy. The included griddle with the uniforming heating is a nice addition. Where this range really stands out, however, is in two features: the built in air fryer and the WiFi connectivity. Frozen items like french fries and mozzarella sticks come out nice and crisp, in half the time of a regular oven. Chicken wings cook quickly with a nice crispy exterior. The WiFi connectivity allows you to monitor the stove-top and the oven, as well as control the oven remotely. I am glad that we got this range!
Response from Samsung:
2021-10-13

Samsung Care

Thank you for choosing Samsung, we’re so thankful for outstanding customers like you. ^Pat

CoffeeConsumer
1 (9,999)

2023-09-27

Kona, Hawaii

1 (9,999)
I purchased this item brand new on June 23rd, 2023. It was working great until this afternoon. I turned on the air fry option, and it stopped working. The clock turned off, the buttons stopped working, and the oven light and fan stayed on. The oven locked, and nothing worked. I tried the breaker, the oven came back on the same, none of the buttons worked, and the fan and light were still on. I chatted with support, they were not able to help and claimed the warranty was out when it wasn't. They also asked several of the same question multiple times after it had been answered. It seemed like the person was in multiple conversations at once.... would not recommend.
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-09-29

SEA Care

Hi there, I totally understand what you're dealing with. Let's get this taken care of right away. Please browse this link for tips to rectify the control panel's performance. The control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01110126/ I have shared the user manual to disable the oven lock function. Kindly turn to page 28 for reference: User manual: https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf To learn more about the range's warranty coverage, kindly check out this link below: https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA/ We would love to speak to you directly to gather more information about your range for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146347582, to help our team pull up your information. Have a great day! ^Chrystel

trawynn
5 (9,999)

2021-08-06

5 (9,999)
[This review was collected as part of a promotion.] if you’re looking for an oven that does it all, look no further. first, the air fry-it works on everything from fries to wings to veggies. baking preheats quickly and so do all the eyes. the wifi connection is awesome, you can do a lot with your phone. you can program the oven to bake and just need to press the start button when you are ready to start cooking. there is not a huge learning curve, but i definitely recommend perusing the owners manual to get the most out of your range. i will be using this oven for many years and can give away my stand alone air fryer and griddle. my favorite part-just how fast it heats up.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-09-10

Samsung Care

Thanks for the review. We're thrilled to hear about your experience with the range. ^Pat

Shelly
5 (9,999)

2025-06-19

Tennessee

5 (9,999)
[This review was collected as part of a promotion.] I absolutely love my Samsung Stove. The air fryer is so convenient when I need to make dinner in a rush. The confectioners setting is great for cakes and pies or even biscuits. I love the fact that there isn't a bottom eye in the oven. Clean up is a breeze and who doesn't love that. The 2 stove top eyes with full big or small setting is convenient when your cooking with alot of small pots or skillets. And the warming eye is absolutely the greatest. This is my first stove with all the different setting. But it was very easy to figure out. I'll Def buy another when or if this one ever goes back. It's absolutely perfect.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Nothappy
2 (9,999)

2025-12-04

Noneya

2 (9,999)
This dumb range has an auto “on” feature which cannot be disabled. This thing drives me crazy, every single time you open the oven door when it is not on, it prompts it to start heating. It sits there taunting you. Also the cooktop timer is hidden in settings, nothing smart about this thing. Worst range we’ve ever had, they concentrate on AI way too much, just make a working oven that doesn’t try to predict your next move. Make things simpler. We are literally going to return this and just go with another brand. It was a terrible decision to go with Samsung, the fridge sucks too. Returning a few Samsung appliances.
Originally posted on Samsung US

Features

2 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-12-04

Samsung Care

Greetings! We completely understand your frustration and can feel how disruptive this experience has been for your daily routine. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your home appliances. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1151494752 to help our team pull up your information. Leo

Jmmurp
5 (9,999)

2021-08-26

Morning View

5 (9,999)
[This review was collected as part of a promotion.] This range has definitely changed our lives by changing the way we cook. We have been able to get rid of the clutter of smaller extra appliances sitting around on the countertops around the house. We also can now quickly and conveniently cook the best tasting meals without the added fat of deep frying. Air frying is the most amazing part of this range! It heats up super fast and cooks evenly. The added feature of having an app to be able to check whether you remembered to turn off the stove before leaving the house is the perfect safety feature for your home and also great for your mental health. I would recommend this range to anyone looking for a new electric range.
Response from Samsung:
2021-08-27

Samsung Care

That is awesome news! Happy you are making great meals and enjoying the air fryer! ^Pat

Onemooreoven
1 (9,999)

2025-07-19

1 (9,999)
Oven is 7 months old and like many other customers. There are two temperatures off and high heat and nothing in between. I’ve tried regulating the temperature as stated in the manual, but nothing seems to last.
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Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-07-29

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for further assistance. We appreciate you being a loyal Samsung customer.

Susan
5 (9,999)

2022-10-27

Butler PA

5 (9,999)
[This review was collected as part of a promotion.] We recently replaced a 4 year old range (another brand) that came with purchase of a new patio home. I had been unhappy with it from beginning. The Samsung fits all my needs. I'm happy it has standard self clean in addition to steam clean cycle. I've baked, convection baked, broiled, and used all burners ,and timer so far. I had just about given up baking, but at 71 this range made me believe that I had not lost my knack for baking! Very satisfied. I haven't set it up to use with smart phone, but I'm sure that is a feature many woild love. We are also happy with our Samsung refrigerator, tv, tablets and phone.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MissKee35
5 (9,999)

2021-07-28

Knoxville

5 (9,999)
[This review was collected as part of a promotion.] I love the stainless steel finish! I can preheat the oven from the Samsung App and it all ready for me to start cooking. The music sound it makes when it’s done preheating is very easy to hear. The oven can fit an oversized baking sheet easy because of its large size. It’s easy to operate and clean. I wish it would’ve came with the air fryer tray though. I haven’t had a chance to tryout any of the preset functions yet. The rapid boil technology is very convenient too, don’t have to wait forever for water to boil. The warmer eye on the stove top is very convenient and it sits back so it’s not in the way of the other pots in use. Overall, my family and I are very pleased with it!
Response from Samsung:
2021-09-16

Samsung Care

We're are growing everyday to bring our customers high quality products. Thank you for your review! ^Pat

LuvFastMeals
5 (9,999)

2021-11-01

NY

5 (9,999)
[This review was collected as part of a promotion.] After going nearly two years without a working full size range I was beyond happy to finally have a new range. After purchasing a Samsung refrigerator two months earlier we made the decision to stay within the brand and purchase a range as well. I was a bit worried about switching from a basic range to one with so many features but I love it. Everything is so easy to use and having the warming center on the stovetop along with the air fryer feature makes cooking for a family of six much easier. The one downfall is the small storage space in the bottom drawer but everything lease more than makes up for it!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-12-24

samsungcare

We're glad you took the time to leave this feedback for us. Samsung appreciates you being a customer. ^Pat

DaraB
4 (9,999)

2021-08-25

Canton

4 (9,999)
[This review was collected as part of a promotion.] I thoroughly enjoy this Smart Range from Samsung. The features list is very long and I have used every feature available within the first month. The cooking on the stovetop is great. My one complaint is that the surface is nearly impossible to keep clean. If you happen to have one spill and it gets cooked on, it appears to "burn in" to the glasstop, which is also nearly impossible to keep streak-free. I like the ability to remotely turn on and off the oven particularly for pre-heating. I like the air fryer and convection options. Actually very easy to clean too. I would recommend this to all my friends. Just be weary of the glass-top cooking surface on the electric models
Response from Samsung:
2021-09-07

Samsung Care

I'm happy you are enjoying cooking on the range! ^Pat

Mimi
4 (9,999)

2021-09-17

Eugene, Oregon

4 (9,999)
[This review was collected as part of a promotion.] With so many features, a great price, larger-than-my-old-oven capacity, I’m very satisfied with the Samsung electric range. This is the first ceramic top range I’ve owned and it’s great. Easy to clean with baking soda and white vinegar. The bottom pull out storage drawer looks small but I can easily fit 3 cookie sheets, a cooling rack, and an 8-inch pan in there. I think the bread proofing feature will be used quite a lot this winter. Nice looking unit. Spacious. User friendly. Only complaint from me is about the obnoxious chiming that goes on and on to notify that the oven has finished pre-heating. But I figured out that I can get the chiming to stop by turning on the oven light!
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Garden
4 (9,999)

2022-12-11

Louisville, KY

4 (9,999)
[This review was collected as part of a promotion.] It’s now been a little over two weeks since I bought this unit. I’ve made use of some of the features with success, but haven’t had a chance to use others. I wish I had known about the oven being smokey with the first usage. I do wish that the air fryer basket had come with the unit rather than having to order it separately. I also wish that a paper manual had come with the unit. It is so hard to look up info on your phone until you have used that function a few times. I wish the warming drawer were deeper as on my previous model. Even with all these findings, I feel it was a good buy.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Anonymous
4 (9,999)

2021-11-15

Lexington

4 (9,999)
[This review was collected as part of a promotion.] I’m very pleased with the stove it looks sleek and modern. I love that it has a air frying option it heats up fast and cooks all types of food fast and efficiently. I think that option alone makes the stove a great purchase I’ve looked Into buying a air fryer but with the stove having that option included it makes it perfect for my cooking needs. The griddle is a nice added feature but just wished it didn’t start to stick so quickly after a couple uses. The large cooking convention tops makes it for a quick cooking and boiling water. I love that it’s Bluetooth and can control the stove with the app that is a cool feature and a plus if on the good and wanting to preheat up the oven on the go.
GardenguyAZ
2 (9,999)

2023-02-13

Chandler, AZ

2 (9,999)
I had a kitchenaide convection oven, and it stopped working after 15 or so years, but the glasstop remained unmarred and in perfect condition. Then I bought this Samsung, expecting the same perfection. I had never used the front right burner till last week. I put a brand new Ninja premium cookware pan on it to fry the eggs set at medium heat. When I took the pan off, the glass top was damaged. HUGE DISSAPOINTMENT. I will never ever buy another samsung glasstop again. Pretty sure warranty is up as had for a year, but never used this burner before :( also dissappointed I cannot post the pics.

Features

5 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-02-17

Samsung Care

Hello GardenguyAZ, We appreciate the review, and we want to inquire more about what happened with your Samsung range's cooktop. You may contact us via our Support Channels below to speak with a live representative to better assist you. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you! -Angelica

TexasCoco
4 (9,999)

2022-10-26

San Antonio,Tx

4 (9,999)
[This review was collected as part of a promotion.] I love my new range. Features are neat. Bakes very well. Nice raised cakes and cookies. I haven’t really use air fry because wings are so expensive! Convection works so well that I haven’t needed air fry. Warming burner is useless because it is to small and items don’t really fit if you’re still cooking on other burner. Hard to keep panel clean as it is so sensitive. And the cook top itself scratches easily which I was prepared for from reviews. But it also gets a film on it. I am constantly wiping polishing and buffing it. But cooking aspects of it are good. I’m easy going so I’m satisfied.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
FayeFaye64
3 (9,999)

2021-12-04

Memphis

3 (9,999)
i took delivery of my new samsung stove on august 31. i love how easy the wi-fi was to set up and i adore the convection oven as well as the air fryer. i’ve used my stove top and have kept it clean and scratch free. well i had a small spill of thanksgiving gravy that boiled over and so when my stove top cooled off i cleaned it up of course but to my surprise the black coating came off and i was actually using a cleaner that is specifically recommended for the stove top. i am so disappointed in this and i haven’t even had my stove six months. if i have to purchase another stove it probably would not be one like this one. i did everything correct but this is the result i received. no thank you!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-04-21

Samsung Care

Hi FayeFaye64. Thank you for reaching out regarding your 6.3 cu. ft. Smart Freestanding Electric Range with No-Preheat Air Fry & Convection cooktop coating chip. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with this ink to guide you on the issue. Electric cooktop is peeling, bubbling, or cloudy under the surface. https://www.samsung.com/us/support/troubleshooting/TSG01001943/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144429148 ^Camille

Luis
4 (9,999)

2021-09-01

Miramar, Fl

4 (9,999)
great range with a lot of great features. the air fry is great, it does smoke a lot when making wings but they come out great. the rapid boil is another great feature but its not very rapid. i would have given it a five if it were not for the fact that it will not connect to the network. i use smart things and have all my samsung devices connected and managed from there but this range will not connect. have reset my router made sure it has 2.4, the range has been power on and off many times. no joy. i have given up on it. so if you have to have it on the network this may not work for you.
I recommended this product.

Features

5 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-09-02

Samsung Care

Happy you are liking some aspects of the range. If you are trying to connect to your network with your range. I would recommend contacting our Smart Things department by calling (866)8132-404. Thank you for your review. ^Pat

Txruben
5 (9,999)

2024-09-30

5 (9,999)
[This review was collected as part of a promotion.] This stove is great. So many functions that make life easier when it comes to preparing meals for a large family, or any family. The smart things app is very handy given we can monitor the ranges function from our phones. Having a range that doubles as an air fryer allows us to free up counter space. We can now air fry all the food at once instead of in batches. This Range is top notch. The range has a function where you can lock all the buttons and knobs when not in use. The steam clean function cleans like a dream and makes it so easy to clean messes when baking doesnt go as planned.
I recommended this product.
Jinx948
4 (9,999)

2022-10-27

Indiana

4 (9,999)
[This review was collected as part of a promotion.] I have had this for a few weeks now and love how quickly the oven heats up and the burners. It takes about 10 minutes to heat the oven to 450. People complain about the glass top, it seems like every other top on cleaning, use a sponge and cleaner made for that and wipe it off with a paper towel and you are good to go. The air fryer I am unsure about, I used it twice and put a pan under it with water and it still smokes a lot. The Wifi is nice, but the app needs to give more options on how much it alerts me. I get 3 notices when it has 3 minutes left or is done, it is kind of annoying.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Macleod
1 (9,999)

2025-03-19

1 (9,999)
With in a month of purchase this cooktop started getting permanamt white fog marks under the glass. I was told it is not covered under warranty I have owned samsung appliances before and was happy with them but clearly they are not being built to the same standard. I bought all new samsung appliances and regret it now.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-03-24

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website

gcrodog
5 (9,999)

2021-07-28

Kalamazoo

5 (9,999)
[This review was collected as part of a promotion.] This is the most hi-tech range we have ever had. We are still figuring out all the functions. A couple simple things we love are the fact that the oven light comes on automatically when you open the door. Simple but very handy. Also the main stove top burner had three rings of heat choices. A small ring for a small pan/pot, then medium and three large outer heat ring for your large pans. You don’t waste any heating space that way. Also we’ve never been able to control our oven with our phone. That is a very cool aspect. I can turn the oven off if we are out and won’t be home at or expected time. Unfortunately there was no instruction manual with the product so we are learning as we go. Love it so far.
Response from Samsung:
2021-09-15

Samsung Care

I’m really happy that we were able to meet your expectations! Thank you for taking the time to share your opinion with our customer service team. ^Pat

Bad service1
1 (9,999)

2026-04-23

1 (9,999)
Bought this last fall and there were a couple issues with it within a few weeks. After trying to deal with Samsung support, they were completely useless & hide behind text and email. I will never by a Samsung product ever again due to this. I own several Samsung products currently but never again.
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Helpful?

Features

3 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2026-04-24

Alfred Samsung CS

Hello, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ Thank you, Samsung Customer Care

Beachrights
4 (9,999)

2022-03-17

4 (9,999)
convection, fast boil, warmer etc. all work well. like how the digital display shows each degree difference as it heats. top has not been a problem to clean since i clean it daily and thoroughly. wifi app - every time the oven is touched it sends a message to my phone......and tv! found it annoying and i won't use it so deleted. also, i had app open on my phone and was doing something else on my phone and accidently turned the oven on! luckily someone was home to notice. more my fault than products. anyways...it looks good, cooks evenly and the fan isn't loud at least in my opinion
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Flivver
5 (9,999)

2025-11-24

5 (9,999)
We bought this range a few weeks ago, and are very glad that we did. We were initially attracted by the way it looked, how it complemented our other kitchen appliances, and the impressive list of features - including the WiFi connection and the Air fry option. The price was very competitive too!
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Bigguyracing
4 (9,999)

2021-08-13

CAMBY

4 (9,999)
[This review was collected as part of a promotion.] Our new stainless steel electric Samsung range with convection, air fryer and griddle has met and exceeded our expectations for a range. This range has a ton of functions/options and they are all extremely user friendly. The burners and oven all heat up quickly. The air fryer works amazingly well and air fryer large amounts. The griddle is a great addition also, but it does make a mess when cooking as grease flies everywhere. The flat cook top is easy to clean and we lot the addl burner to keep items warm. I recommend reading the owners manual to get a good overview of everything this stove offers so you can use all the options available to you. Wifi connectivity works great. We highly recommend this range.
Response from Samsung:
2021-09-10

Samsung Care

That's great! We're happy the range is so user-friendly for you. ^Pat

Markkelloway
5 (9,999)

2025-12-30

5 (9,999)
I love how quiet the air fry setting is it’s amazing. The look of the stove really adds to the kitchen and makes me want to cook more often with it I absolutely love all the available settings the stove comes with I don’t have a bad thing to say about
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MRSHANE288
3 (9,999)

2024-12-25

Indiana

3 (9,999)
It's good but the need to physically press a button to use the smart features almost makes the smart features useless. It also lost connectivity the first day and required a reset. Has not reoccurred since. Overall I should have done more research and found something with more smart smart controls. Nothing like being told to go touch your oven to start it remotely. Pretty dumb though I understand sort of why. It does feel like it could have been done with some other safeguards in place like oh it's been on for 30 mins preheating the door hasn't opened turn it off. Instead they just lock the smart control behind being near or remembering to push a button after every use. Very stupid smart controls if I'm honest.

Features

3 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-12-26

Samsung Care

Greetings! It sounds like the smart features haven't been as convenient as you'd hoped, especially with the need to physically press a button to activate them. We wish to provide more context on this. The idea behind this is to ensure the system is only activated when needed and to avoid accidental activation; however, we understand how this setup can feel inconvenient, especially when you're expecting a more seamless experience where the smart features are always ready to use without extra steps. Your suggestion will be provided to our product team for current and future product development. Should you need assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148007948 to help our team pull up your information. Leo

jarr4472
5 (9,999)

2021-10-12

hempstead

5 (9,999)
[This review was collected as part of a promotion.] The Samsung rage is such a great update for our kitchen, with all our Samsung appliances. The electric range has some great features, I love the air fryer and self cleaning, Those I use the most. I am always using the over so much convenient. It matches my kitchen, also the griddle is so good for cooking breakfast. Has warming feature which is so good when I finish cooking something first I can keep my other stuff warming until all food is some cooking. I recommend this range to my family and friends. They will not be disappointed getting this new upgrade for their kitchen.
Response from Samsung:
2021-10-13

Samsung Care

Thank you for sharing your favorite features with us, helps us figure out what our customers like. ^Pat

Becky N.
5 (9,999)

2025-11-26

5 (9,999)
“It’s been a month, and everything is great. It’s easier to clean than the one I used before, and no residue falls to the bottom anymore. However, I still haven’t figured out the best way to clean the glass surface!”
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Babydoll32
5 (9,999)

2025-04-28

North Dakota

5 (9,999)
[This review was collected as part of a promotion.] Our stove went out in February and we spent a month researching and viewing in stores. We finally decided on this oven. We’ve had it about a month now and I am very happy with it so far. The stove top is smooth and doesn’t have a texture like some stoves, so it is easy to clean. The air fry feature works really well to crisp up fries and nuggets in less time than my actual air fryer. I do wish the steam clean did a little more but it would probably work better if you steamed it right after something dripped on the bottom. I do love that there is no coil visible on the bottom. Both of the front cook spots on the top of stove are quite large and that makes it much easier to cook meals that require 2 large burners.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
AngelaTN
5 (9,999)

2025-10-06

Clarksville TN

5 (9,999)
[This review was collected as part of a promotion.] This oven is such an upgrade. I had a builder grade piece of junk that came with the house. When it blew up I waited longer than I should have but gave in with a holiday sale. Boy did I make a great decision. My hubby loves to cook and bake and we constantly have new cakes and brownies. Cookies are a regular treat too! Best of all lasagna! I complimented the food last night and he said it was because that oven was so evenly heated that it came out great and not hard in places. I love it and it fits into our decor well and and looks stylish. This is my first flat top stove so I hope that dos well but it’s been great so far. Hubby says he can even start preheating from work since it connects with his phone.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
LAMA
1 (9,999)

2022-11-20

Boston, MA

1 (9,999)
I do not recommend this product. I agree with many of the other 1-star reviews about 1) streaks within the glass door after one use and Samsung service says its not a design flaw; 2) easy scratching on the cook top even though the customer uses proper cleaning tools and lifts pans instead of pushing on the glass top. These happened to us. In addition, the clock light went out just two days after the warranty expired. And the stainless steel is clearly not fingerprint-less. It's the most difficult stainless steel to clean. Constantly full of streaks and fingerprints.
Originally posted on Samsung US

Features

1 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-11-25

Samsung Care

We're glad that you brought this up, Lama! We'll be happy to assist you with this. Below is a guide on how to properly clean the Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ Cleaning and maintaining the glass cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ https://www.youtube.com/watch?v=b_dExUhgeus You may also watch our youtube video on how to use the Steam clean feature: https://www.youtube.com/watch?v=DW1IWgIWhF8 To fix the display of the clock, please refer to the link below: https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145183595, to help our team pull up your information. Have a great day. ^Chrystel

JB2025
5 (9,999)

2025-11-26

5 (9,999)
I needed a new oven and this one was a very reasonable price and had so many different functions. Love the air fryer and the rapid boil stove top but heats up quickly and is a great size
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
JosephG
5 (9,999)

2025-08-14

Wimberley, Texas

5 (9,999)
[This review was collected as part of a promotion.] I recently purchased this electric stove, and I’m absolutely thrilled with its performance! The sleek design fits perfectly in my kitchen, and the controls are intuitive and easy to use. It heats up quickly and evenly, making cooking a breeze, whether I’m simmering sauces or searing meats. The oven bakes consistently, and I love the convection feature for faster, more even results. Cleanup is simple thanks to the smooth ceramic cooktop. It’s energy-efficient, reliable, and has exceeded my expectations. Highly recommend this stove to anyone looking for quality and style!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
rachelb
2 (9,999)

2024-02-07

kissimmee, FL

2 (9,999)
I rented a house in Airbnb which had this stove. When the heating element was on, it caught a piece of aluminum foil that was on it. The foil melted on the glass part of the stove. I thought I would just be able to peel it off once the stove cooled off, but when I started peeling the aluminum foil, parts of the glass started coming off!!! I can't even understand how this could happen, or what kind of glass is used that it make it get ruined so easily. To make a long story short, I had to buy the owner of the apartment a new range, because of this piece of aluminum foil.

Features

4 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-02-07

SEA CARE

Hi Rachelb, We appreciate you sharing your experience and for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.samsung.com or one of our partners to explore products that better fit your needs. Have a great day! ^Chrystel

Sphk
1 (9,999)

2022-09-15

1 (9,999)
I bought this range less than 2 months ago and there are too many scratches on the top part.Only soft bottom pans and pots were used,no aluminum ,...Not recommend this AT ALL!
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Helpful?

Features

1 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-09-16

Operations

Hi Sphk, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

Anonymous
5 (9,999)

2021-07-12

Temple

5 (9,999)
[This review was collected as part of a promotion.] I absolutely love this stove! The rapid boil is something I've longed for, and so happy to finally have it. But I'm glad to be able to air fry and use convection bake in a fully sized oven, instead of a small little tabletop version, and it's a lot quieter than anything else I've used so far. I love being able to turn on my oven remotely to start pre-heating through the app, makes it a lot easier to make sure it's ready to go, even if I'm still in the car on the way home. Also, I personally enjoy baking, and I love how it's able to handle multiple sheet pans at once, without having to worry about space. Coupled with the different bake settings (convection specifically) means my baked goods always turn out wonderful.
Experienced Cook
1 (9,999)

2023-10-22

1 (9,999)
I've been preparing meals daily for over 30 years, and this is absolutely the worst range I've ever used. Constant work to keep the cook top clean. Temperature settings on the 3-in-1 burner are nearly impossible to regulate. I thought it may be just a learning curve on my part, but it continues to disappoint after close to a year of trial and error. Middle burner set on Lo will boil soup! So much for setting on Lo to simmer. Oven features like air fry are nice but be prepared to do a major cleaning of the entire oven afterwards. High upkeep with below average results.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-10-25

SEA Care

Hi there, It must be hard on your part to cook with the range. Let us help you effectively use and clean the unit. Here are links to help you clean the oven and the cooktop. Please watch the full video, read each section, follow the steps, and click the hyperlinks for further assistance. How to clean your Samsung oven. https://www.samsung.com/us/support/answer/ANS00049011/ Clean and care for your Samsung electric cooktop. https://www.samsung.com/us/support/answer/ANS00060833/ Also, here is a link to help you with the cooktop temperature. Please read each section, follow the steps that best describe your cooktop experience, and click the hyperlinks for further help. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshooting/TSG01001944/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146447560 to help our team pull up your information. Have a great day. ^Aloe

Anonymous
4 (9,999)

2025-01-21

4 (9,999)
Good looking: check. Good feature value: check. Air Fry, Smarthings App and Steam Clean (for light touch up's) are great features, but 2yrs in, this model still occasionally infuriates me. Maybe it's me due to the 1st electric oven in 20yrs, but my issue is the burners themselves. They cycle either on full blast or off, and consequently a) don't heat up quickly without risk of burning whatever you're cooking, and b) don't lend themselves to simmering well, have burned many casserole dishes despite being on anything but the absolutely lowest settings. Takes a long time to "cool" down too, I often use an Induction Hotplate as an alternative. Tough getting used to the Glass Top too, everything, even vapour, stains it.
Helpful?

Features

5 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Egeier014
5 (9,999)

2021-07-28

Hudson

5 (9,999)
[This review was collected as part of a promotion.] I’ma big fan of this range, from the way it looks to the functionality, I really like it! We’ve used all functions including the air fry function which we really loved! It made our chicken juicy and delicious. The included fryer pan was the perfect accessory to be able to air fry or chicken. We experimented with the double burner on top with the griddle attachment and made a delicious steak inside the house when it was raining outside! Obviously the other functions of baking, roasting, stove top functions are up to par. I’m also a big fan of it being ‘smart’. Being able to pre-heat the stove from my bed in the morning to make bacon is such a cool feature. By far the best range I’ve ever owned. Samsung has done it again.
Response from Samsung:
2021-09-16

Samsung Care

The Air Fryer Tray is perfect for baking. Thank you for your review! ^Pat

4real
1 (9,999)

2025-03-07

1 (9,999)
Less then three years, and one of the burners is stuck on high, can’t control the heat. After some research, it’s the regulator switch. Most of these types of switches range from 40-80 dollars. This one is $120. From what we paid for the oven when it was on sale, And what your gonna pay a tech to come to your house to fix it, your looking at about 3-400 dollars. So about one third of what the appliance cost. But the icing on the cake, the part has not been in stock for months, no where to be found. What an utterly epic fail. My first, and last Samsung appliance…
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-03-13

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Chelsea789
1 (9,999)

2023-07-08

1 (9,999)
This oven is awful. We just bought a new home with this stove which was brand new never used. The first time we turned it on to test it we noticed right away it was way too hot. After having in on for an hour we realized the glass top and the front was so hot it actually blistered our finger tips with only the oven on while it cooked out lasagna. God forbid we had toddlers in this house it would have caused serious damages. Beware! Unfortunately we didn’t buy the stove so we can’t return it but we have bought a new stove before this one seriously injures someone.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
MacK Stove
4 (9,999)

2025-12-30

4 (9,999)
Great so far, love the air fry function and the WiFi capability.
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I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

5 (9,999)
dadream
5 (9,999)

2021-08-20

BALTIMORE

5 (9,999)
[This review was collected as part of a promotion.] I love our new Samsung Range! I love the Smart features, I can begin my pre-heat from my phone, you can leave a dish in the oven and start it from your phone so your dinner is waiting for you when you get home from work, we can check to make sure we turned off the burners and oven from the phone, so there is no need to go back home when you are unsure. I also love the griddle feature to cook breakfast for my family. We also love all the features the oven provides. We can bake normally, convection bake, air fry, and broil. The air fry feature is my favorite, it cuts down on having to have separate appliances on your counters or in storage. If you are looking for the perfect range, you have found it in this Samsung model!
Response from Samsung:
2021-09-07

Samsung Care

The Smart features are super convenient! Thank you for your review. ^Pat

Lena Elimam
1 (9,999)

2024-12-27

Jacksonville Fl

1 (9,999)
I purchased this Samsung range on July 1st, 2024, and just a few months later, the touchscreen completely stopped responding. When I submitted a service ticket, the technician blamed the issue on a single roach allegedly found inside the pad. This is absurd since I have professional pest control in my home and take every precaution. Even if this were true, one insect shouldn’t destroy such an expensive appliance in such a short time. Clearly, this is a design flaw, as I’ve since heard from others with similar issues. Samsung needs to step up and take accountability for selling unreliable products. I’ve been forced to eat out daily because my oven is unusable. Extremely disappointed and will not purchase Samsung appliances again.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-12-31

Samsung Care

Hi Lena Elimam, It must be frustrating to deal with this, especially after taking good care of your appliance. Let us help you out. I have shared the user manual link of this model below. Please visit the link and turn to page 58 for steps to take. https://downloadcenter.samsung.com/content/UM/202409/20240924150337278/O_IB_FULL_NE5000A_NE63_6511_AA_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148044991 to help our team pull up your information. Leo

BobbysWorld4u
5 (9,999)

2021-09-24

Murfreesboro, TN

5 (9,999)
we really love the air fryer and it has replaced our counter top unit that is used several times a week. the cooktop griddle is the right size for cooking 2 grilled cheese sandwiches or pancakes at a time. i wouldn't cook bacon/sausage on it, as it doesn't have a grease drain and i can picture it being a messy time. only issues is the bottom storage drawer is smaller than we expected, and i can image some may have pans that will not fit. keep that in mind when looking at this range. overall this is a great range, that offers rapid boil and it does work!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-10-29

Samsung Care

Thank you for taking the time to share your review with us. ^Pat

Tyler35483
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2023-11-24

5 (9,999)
Having done lots of research in regards to quality against price - I could not be happier with this stove. Offers many features, without being overbearing. Cooks perfectly. Never having hotspots, or slow or fast warmup fluctuations. It’s sleek and very pleasing to eye. We’ve had numerous friends point out how great it looks. Plus love the tunes each feature plays to let you know what part of the process has been completed when toured tending to something else in the house. Haven’t even used all the features yet but I couldn’t be happier with the stove/oven
I recommended this product.
Rich G
5 (9,999)

2025-03-07

Niagara falls NY

5 (9,999)
[This review was collected as part of a promotion.] I purchased this Samsung range about a month ago, and I am absolutely thrilled with it! The design is sleek and modern, making my kitchen look more stylish. The burners heat up quickly and provide even cooking, while the oven bakes to perfection every time. The controls are intuitive and easy to use, and I love the additional features that make cooking more convenient. Cleaning is a breeze, and so far, it has exceeded my expectations in terms of performance and quality. I highly recommend this range to anyone looking for a reliable and efficient upgrade!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Izzy
2 (9,999)

2023-08-15

Miami Florida

2 (9,999)
[This review was collected as part of a promotion.] I bought this stove 4 month ago and just recently installed it. Extremely disappointed with the glass top. Had to have it replaced ajust after 2 weeks of use. Even after replacement we are slaves keeping it clean. Everything sticks to it and hard to keep cleans We even bought a new set of pots and pans thinking it would help, but makes no difference. Smudges with everything.We replaced our 10 year old GE glass top stove as we remolded our kitchen and wanted new appliances. Beautiful product but be ready suffer cleaning it. If we could return it we would.

Features

4 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-08-17

Customer care

We understand that having a pristine cooktop is what you want, Izzy. We want to help ensure your cooktop is in tip-top condition. I have provided a link below that will help guide you in ensuring the cooktop stays sparkly clean. Please watch the video and check the hyperlinks for more details on maintaining your cooktop. Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ Should you need more assistance with the range cooktop, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146162735) to help our team pull up your information when you message us. Have a great day. -Ernest-

Disappointed
1 (9,999)

2024-07-23

Indianapolis, IN

1 (9,999)
[This review was collected as part of a promotion.] If I could have done 0 stars, I would have. Right after the warranty period ended, the oven would not keep up to temp. I replaced a part myself whcih did not solve anything, so I had a repairman come, he replaced something. Worked again for about a month, then stopped keeping up again. Had same repairman come again, he replaced another part. Now all heating elements replaced and still it would not work properly. Finally just replaced it. Repairman told.me Samsung was the worst for appliances! I believe him. He said my fridge would go out next.
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-07-26

SEA Care

Hi there, Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day, -Ernest-

Josh
4 (9,999)

2023-01-17

North Carolina

4 (9,999)
[This review was collected as part of a promotion.] I've had and used this range for just over 3 months now and overall I've been pleased with it. The oven cooks very evenly which means I am finally able to trust packages regarding how long to cook things! The convection setting is great. The fan is somewhat loud (with/without convection on); not obnoxious by any means but definitely louder than any other oven I've had. The cooktop has nice features, however the rapid boil is not anything special. Overall, I'm happy with my purchase and would not hesitate to recommend this oven to friends or family.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Sargant
5 (9,999)

2024-10-11

San Tan Valley

5 (9,999)
[This review was collected as part of a promotion.] This range delivers in every aspect and has some pretty amazing features. The fast boil is everything I've ever wanted. Boil time had always been a pet peeve of mine but this cooktop brings a pot of water to a rolling boil in roughly three minutes! The remote feature is extremely handy. We were at the gym and had a large family size frozen dinner we were going to make for dinner. We were able to preheat the oven grill the gym and have it be at temperature when we walked in the door. The design is modern and fits nicely with the look of our kitchen.
I recommended this product.
JenJen
5 (9,999)

2021-09-27

Kansas City Area

5 (9,999)
[This review was collected as part of a promotion.] I love Samsung appliances to begin with. I have had good experiences with washer,dryer, refrigerator and now the Samsung Range. It works great. I love the air fryer. The glass top is beautiful and easy to clean. It has a lot of neat features; bake, roast, dehydrate, bread proof, steam clean and self clean etc. There’s also something called smart control where you can get the app and monitor your oven and such with the app. I have not tried that yet. I’m not that technologically advanced! I am happy with this oven and I would purchase it again!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-10-01

Samsung Care

Thanks for purchasing Samsung! You won't be disappointed. ^Pat

KimK
5 (9,999)

2022-12-09

Michigan

5 (9,999)
[This review was collected as part of a promotion.] I've had my stove about 3 weeks now and love it! It's easy to clean, especially the oven with the covered heating element and steam clean option. Compared to my old stove, my Samsung burners heat up much faster! I haven't tried all of the oven settings yet (there are so many convenient ones!), but am looking forward to experimenting with the air fry and dehydrate options. The convection setting is super handy and the cookies I made turned out wonderful--crispy edges, soft center! The stove has a pleasing look and the oven is very roomy! It's great!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Tiffany
2 (9,999)

2026-03-01

2 (9,999)
Aesthetically speaking, I love this range and it fits perfectly into my kitchen. However it wasn’t long into owning it we found the downfall with the touch pad for the oven. The buttons rarely work when needed and we end up having to triple clean the entire face in order to *perhaps* have the buttons work. It’s frustrating and I would go out of my way to not recommend this oven purely due to this major flaw. The front double burner works to extremes along the lines of heating and is more problematic than helpful with temperature inconsistencies.
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Pearlit51
5 (9,999)

2022-01-04

Nazareth, PA

5 (9,999)
[This review was collected as part of a promotion.] I am very happy with the Samsung range. It is versatile and has everything I need for everyday cooking and served me well during the Holiday season. This range has range! I used the Roast setting to make a perfect NY Strip Roast. The bake setting worked well for my pies. I love the warming station for melting butter and keeping sauces warm. The airfryer was a bit disappointing. It works well for large batch French Fries but I found a separate airfryer better for cooking a whole chicken. I am learning what works and how to best use the convection settings. The timer and WiFi capability have helped me manage creating a meal. I am very happy with this purcahse and look forward to creating delicious meals and desserts for many years to come.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
TriceT
3 (9,999)

2022-01-04

3 (9,999)
[This review was collected as part of a promotion.] I bought this Oct. 20, 2021. It is Jan. 3, 2022. The range doesn't come with a user manual. The user has to view it online or print out a small book. Dishes that I have prepared for 27 yrs., aren't producing expected results. Pies & cookies don't fully rise and other dishes are cooked too quickly. Not sure if the range is off or what. Also, the touch pad is EXTREMELY sensitive. It can't be wiped clean without setting off the touch settings. The chime that goes off when the timer goes off is also very loud and there is no way to lower the volume.
Originally posted on Samsung US

Features

4 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-01-07

samsungcare

Thank you for bringing this to our attention. We do have an option to turn off the sound when using the controls, but no current method to lower the volume. To help with your pies and cookies. It might help to calibrate the oven. You can check the link below on steps on how to do that. ^Pat https://www.samsung.com/us/support/answer/ANS00049012/

revieweruser
5 (9,999)

2024-09-10

San Diego, CA

5 (9,999)
[This review was collected as part of a promotion.] The 6.3 cu. ft. Smart Freestanding Electric Range in Stainless Steel is a great option for cooking. The oven is large and has features like Air Fry and Convection, which means you can cook faster and make healthier meals without needing to preheat. You can also control it from your phone, which is super handy if you're busy. The stainless steel looks modern and fits well in most kitchens. It heats up fast and cooks food evenly, though some people might find the smart features a bit tricky to set up. Overall, it's a solid, easy-to-use stove.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Neil
5 (9,999)

2023-02-08

Morgan Hill, CA

5 (9,999)
[This review was collected as part of a promotion.] I like the quality of the stove and have enjoyed using it. the stove looks great in my kitchen. I have only had it a few weeks with no issues. The registration process was a pain as the serial number was on the bottom rail of the stove. Extremely difficult to capture the serial number. They could have made the registration for warranty easier. I had to go online and download the manual in order to figure out how to set the clock. I did not move to 4 stars as this was related to the customer experience rather than the range itself.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
DeborahJeanne
1 (9,999)

2025-01-21

1 (9,999)
I bought this oven exactly one year and 3 weeks ago and it is already malfunctioning. It started to malfunction right after the warranty is up (1 year). It randomly started beeping even when not being used. You are cooking and it just shuts down and starts randomly beeping. You turn it back on, it shuts down again automatically. The stovetop works fine but the oven itself is not good. I am so disappointed. I had a repair person come replace the sensor and it malfunctioned again. We now believe it is the computer. This is not right.
Originally posted on Samsung US
Response from Samsung:
2025-01-21

SEA Care

Hi DeborahJeanne, We would like to assist you further with your concern. Kindly let us know more about the range. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148213936) to help our team pull up your information when you message us. Have a great day, -Ernest-

Sandra
5 (9,999)

2024-01-29

Central Virginia

5 (9,999)
[This review was collected as part of a promotion.] My first electric stove and I'm happy I went with this Samsung model. I was scared of maintaining the glasstop scratch free, but its easy. The top is durable and I use a daily cleaner to wipe it off each night. Using a buffer cream once every 6 weeks has also kept away any sticky burnt on foods. I cook daily and this stove has kept up. Baking and roasting is also a breeze with all of the options. For someone like me that transitioned over from a gas stove, having the bake option of choosing convection or conventional has been a life saver!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Steakguy
4 (9,999)

2023-07-28

Pompano Beach, FL

4 (9,999)
[This review was collected as part of a promotion.] I bought this as a combo . Really like it but can’t give it 5 stars mostly because I can’t get it connected to my Wifi and smartthings Samsung IOT system. I have called support but they worked with me for a while and got disconnected a couple of times and I keep getting the same error every time I attempt. It seems to be a much better range than it replaced for sure. I have been in IT support for many years and bring datacenter systems online every day and can get everything I need working with my WIFI network. Just not this simple device.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Beav
3 (9,999)

2026-02-27

3 (9,999)
[This review was collected as part of a promotion.] We bought this model to replace an older Samsung that was similar but had a warming drawer. The first model we received we had to immediately send back because it made a buzzing sound behind the controls. This happened shortly after using it and then early the next day. The replacement unit has not had any issues. I tried to adjust the settings of the range from the mobile app but it is pretty limited. The one item I wanted to see on the app is the ability to change the volume of the notifications on the range. That is not possible.
Originally posted on Samsung US
Response from Samsung:
2026-02-27

Samsung Care

Hello Beav, We understand how disappointing it was to receive a unit that made an unexpected buzzing sound right away, and how frustrating it can be when the mobile app doesn’t offer the control you want — like adjusting the notification volume. We’re glad to hear the replacement unit hasn’t had the same issue. For information on normal cooktop/range sounds and what noises are expected versus unusual, please review the guide below: Samsung cooktop and range: common sounds and operational noises https://www.samsung.com/us/support/troubleshoot/TSG10007324/ If you have specific questions about app settings, notification controls, or anything else within your range, please contact us directly so we can assist you further: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152180349), so our team can pull up your information. Thank you! ^Joshua

Erika enjoys Samsung
4 (9,999)

2023-11-14

Philadelphia, PA

4 (9,999)
[This review was collected as part of a promotion.] The stove is great. I love the air fry capability. My only recommendation is a way to alleviate the mess that can happen when you air fry. I'm not sure if a mesh dome or something of that sort can resolve that. I love to air fry different proteins and find that I have grease all over the window and door of the oven. That results in my cleaning it a lot. I dome or something mesh like that can withstand the oven would be great to keep the grease splatter to a minimum. These things are available with normal frying but not oven air frying.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

5 (9,999)
techman
5 (9,999)

2022-07-13

Rhode Island

5 (9,999)
[This review was collected as part of a promotion.] I bought this stove a couple of months back and it has been working great and looks real good in my kitchen. I like the features and the fact that the heating elements are hidden. Makes it easier to keep the stove clean. The Air fryer works well and the basket is nice and big so you can put plenty of stuff on it. The oven keeps the temperature very consistent and is a good size. I wish the panel with the controls was glass and not plastic. Harder to keep clean. Other than that, I really don't have anything bad to say about the stove
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Djnarod
5 (9,999)

2021-07-28

Huntington station

5 (9,999)
[This review was collected as part of a promotion.] I received the 6.3 cu. ft. Smart Freestanding Electric Range with No-Preheat Air Fry, Convection+ & Griddle. Let me start by saying this is a beautiful appliance!! I love the stainless steel and black combination. The Air fry feature is awesome! I’ve been using it almost daily and does an amazing job on my peppers and chicken dish. The griddle on top is a really fun new feature. I love being able to cook my eggs and pancakes on it. What a clever idea. It also has a rapid boil feature which is nice, along with a keep warm burner. I love the Wi-Fi capabilities.. I can connect right to my phone and preheat the oven from my couch! Simple preset buttons make it simple to cook! My favorite feature is the air fry! I love making crispy wings.
Response from Samsung:
2021-09-16

Samsung Care

Thanks for sharing this image with us! We hope the range is performing as well as it looks. ^Pat

WylieGirl
5 (9,999)

2021-08-16

Wylie, TX

5 (9,999)
i love my new range, especially the air fry option. i do agree with others that the air fry basket should come with the range instead of being an optional purchase. the warming feature is also very nice, several levels to keep things at just the right temp. and the larger front element is great, since i do have some oversize pans. i would have liked the storage tray to be a little deeper, to hold more of my 'occasional' baking pans. but overall, i am very happy with my purchase and look forward to many years of great cooking!!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-09-08

Samsung Care

We're happy you like the range. Thank you for your review. ^Pat

N0tSure64
3 (9,999)

2023-09-06

3 (9,999)
[This review was collected as part of a promotion.] Not as good as I was hoping. The top started to get marks on it right away. At first I thought it was stains and I tried to scrub it off and then I realized the material the top is made of was actually chipping and scaring. Another problem I have is that I can't heat anything in the oven at 400 degrees or higher because the oven will lock. It also locks at random times. This is very annoying and has caused things to burn because it won't unlock until the temperature in the oven cools down to below 400 degrees. Not happy at all.
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-12

Samsung Care

Hello, We know how critical it is to have a cooktop that looks nice and an oven that cooks appropriately. Let us help. We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware. Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ The first link below contains the troubleshooting steps when the oven is locked. The second link provides details on what to do if you cannot set the oven temperature above 288 degrees, which we suggest checking too. Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven: https://www.samsung.com/us/support/troubleshooting/TSG01110126/ Cannot set Samsung oven temperature above 288 degrees: https://www.samsung.com/us/support/troubleshooting/TSG01110263/ You may also check page 40 of the user manual for more information about adjusting the oven temperature. https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146276358) to help our team pull up your information when you message us. Thank you. -Angelica

RAC1
5 (9,999)

2025-10-28

PA, Washington

5 (9,999)
[This review was collected as part of a promotion.] I’m seriously impressed with this Samsung electric range. The 6.3 cu. ft. oven is roomy enough for big family meals, and the No-Preheat Air Fry feature is a total win—crispy fries, wings, and veggies without the wait or extra oil. The convection setting delivers even baking every time, and the smart controls are great! I can preheat the oven from my phone while I’m still in traffic or check cooking progress from the couch. The cooktop heats fast and wipes clean easily, and the whole unit looks sleek and modern in my kitchen.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
joseph117
5 (9,999)

2021-05-17

Lees Summit

5 (9,999)
[This review was collected as part of a promotion.] Our beautiful new range arrived and was hooked up and we were ready to try it out. It has so many oven setting . We are really excited to try the air fryer setting once we have purchased the pan. There are several oven setting as well and convection oven for baking which we will use at Christmas. This range is equipped with WIFI that allows for oven operation and monitoring. The cook top has several different sized elements and a very hand warming ring. The over all design is sleek and really looks amazing in our kitchen.
Mary
1 (9,999)

2025-12-26

Florida

1 (9,999)
Technology wise, 1 star. We've been using this range for a year now. Display panel is very sensitive. If the steam from what I'm cooking gets to the panel, it turns on either the oven, timer or the center warmer. This worries me because it will just turn on. If I don't hear the beeping sound or if I don't see that it did turn on the oven, timer or the warmer, it is dangerous and might cause fire. So, if I'm boiling something or cooking something that I know will produce a steam, I stay and watch which is very inconvenient.
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-12-29

Samsung Care

Hello Mary, We understand that your experience with the range's display panel can be concerning. We recommend contacting us via the options below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Mophead
4 (9,999)

2025-01-02

Florida

4 (9,999)
[This review was collected as part of a promotion.] I bought this a month ago, so haven't used it much. I like the size of the oven, and the burners, altho the front burners and back burners have a strange way to set the temp. The back burner knobs are set in one direction and the front burner knobs in another direction. Hard to explain but I feel they should be consistent and all 4 knobs should be the same. I don't like not having an actual manual I can hold in my hand, they tell you to go online to read the full manual. It also takes longer than I thought to preheat.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Fancydressjess
5 (9,999)

2024-05-21

Hightstown

5 (9,999)
[This review was collected as part of a promotion.] I’m absolutely obsessed with my Samsung electric range. It has so many features. Samsung products are always ahead of the game when it comes to innovation. This oven has an air fryer and an air sous vide inside of it! The air fry cooks everything to an amazing crisp. The oven bakes everything incredibly even. Plus, it comes with wifi which allows me to keep an eye on my oven while watching my evening shows. The quality is superb and it’s super durable. I can’t wait to continue cooking and baking with such a gorgeous oven.
I recommended this product.
Ranger235
5 (9,999)

2021-06-28

Las Vegas, NV

5 (9,999)
[This review was collected as part of a promotion.] We’ve had this range for just over a month now and I’m still continually amazed how awesome it is! The cooktop burners heat up fast and bring water to a boil pronto. We use the air fryer, dehydrator and bread proof features regularly - it’s great having so many options to choose from with just one appliance. I love how it lets me know on my phone that it’s up to temperature (which it reaches in about half the time of our older oven.) Plus it looks fantastic in our kitchen. Easily the best appliance purchase we’ve made!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
AmateurChef
5 (9,999)

2021-06-28

Muncie IN

5 (9,999)
[This review was collected as part of a promotion.] We received this range two weeks ago. The features are wonderful. The first thing we did was use the air fry feature to fix french fries. They were great. Made pasta the next night just to see if the range really did bring water to a boil quickly. Boy did it ever. I checked the oven temp with an oven thermometer and it was spot on. I really appreciated that after years of using an oven that never was. These will be what we use most often, but I am looking forward to trying out other features especially the dehydrator.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Karatemom91
5 (9,999)

2021-07-28

Morning View

5 (9,999)
[This review was collected as part of a promotion.] My smart range is nothing short of a miracle range! It preheats super fast and you can even do that from the convenience of your app on your phone. Being able to airfry with this range is so convenient! No need to have extra appliances sitting around when this range does it all. It tends to run a little warm so when baking you may need to lower the temp 15-20 degrees and the bake time slightly. This range looks great and is very easy to use. Cooking on the burners is a breeze because as soon as you turn it on the burners heat up so fast. I never thought water could heat and boil that fast. My favorite features are the air fry and also the app so I can check that no one in the house left the stove on. I no longer worry about the kids cooking and burning the house down.
Response from Samsung:
2021-09-15

Samsung Care

Happy you feel this way. Thanks for the review! ^Pat

User manual & downloads

User Manual

ver 1.0 | 7.99 MB

Feb 19. 2025

ENGLISH

Download

User Manual

ver 1.0 | 8.02 MB

Feb 19. 2025

FRENCH

Download

Installation Guide (Installation manual)

ver 1.0 | 5.43 MB

Dec 27. 2022

ENGLISH, FRENCH
Download
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