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Frequently Asked Questions
More questions? Check out the FAQs below.
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How do I purchase the new Galaxy Z Series?New Galaxy Z Series
Galaxy Z Fold8 Ultra https://www.samsung.com/au/smartphones/galaxy-z-fold8-ultra/buy/
Galaxy Z Fold8 https://www.samsung.com/au/smartphones/galaxy-z-fold8/buy/
Galaxy Z Flip8 https://www.samsung.com/au/smartphones/galaxy-z-flip8/buy/
Select the storage and colour. Click on “Continue“ to proceed. -
How do I purchase the new Galaxy Watch Series?New Galaxy Watch Series
Galaxy Watch Ultra2 https://www.samsung.com/au/watches/galaxy-watch-ultra2/buy/
Galaxy Watch9 https://www.samsung.com/au/watches/galaxy-watch9/buy/
Select the storage and colour. Click on “Continue“ to proceed. -
What should I do if I'm having trouble placing an order?For support on placing order, please call ☎ 1300 362 603 or start a live chat with us here.
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How to Trade-In my old device and save on my new Galaxy?1. Select the eligible device you wish to trade-in and receive an estimated value.
2. Indicate the condition of your Existing Device, confirm your identity and the applicable Security Charge by answering a few questions.
3. Your trade-in value and any applicable trade-in bonus credit is applied to your cart.
4. We’ll send you an email with instructions and an eParcel label on how to return your Existing Device.
5. Return your Existing Device within 7 days from when you receive your New Samsung Device. -
How to enjoy no interest for 12 or 24 months with monthly repayments?1. Choose Latitude Finance during checkout.
2. Setup your payment plan: choose between 12, 24, 36 or 48 months repayment duration.
3. Apply for Latitude Finance by providing some personal details.
4. Once approved (assessed in real-time), complete your purchase.
Delivery available in select areas within Australia. Free delivery in Australia is available for mobile, tablet, wearable, and memory products only. Delivery charges apply to all other products (TV, Soundbar, Home Appliances, and Monitor) for all areas within Australia. Terms & Conditions apply. Visit Samsung.com for further information.
*Exclusively available on Samsung.com
*Image simulated. Samsung account login is required for certain AI features. Galaxy AI basic features provided by Samsung are free. Future releases may include enhanced features or new services that are offered on a paid basis. Different terms may apply for AI features provided by third parties. Galaxy AI basic features are those services listed under "Advanced intelligence" in the current Samsung Services Terms and Conditions. For details, https://www.samsung.com/au/terms/samsung-services/
^Typical capacity is 390 mAh (20 % increase compared to previous Galaxy Watch8 40 mm) for 40 mm size, 445 mAh (10 mAh increase compared to previous Galaxy Watch8 44 mm) for 44 mm size.
*By trading in your eligible device, you agree to the Terms and Conditions for the program (as applicable) and to use your Trade-In credit to purchase an eligible new Samsung product at the same time as trading in your device. Please ensure you save and then delete all files and data from your Trade-In device before you trade them in. For trade-ins at Samsung Retail Stores: if you wish to use the full Trade-In credit amount, you must do so in the same transaction, otherwise any excess credit will be forfeited. For trade-ins at Samsung Online: the total Trade-In value cannot exceed the purchase price of your new product, the purchase price needs to be at least $1 (after any other discounts have been applied) and a charge equivalent to the estimated Trade-In value of your device will be placed against your valid credit/debit card until we receive and complete our final assessment of your eligible device (after which the charge will be refunded). Trade-In credits (including excess credits for trade-ins at Samsung Stores), are not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amounts for the purchase of accessories and/or other products not covered by the Trade-In credit value and/or any other discounts that may be applied.
For the monthly subscription option of the New Galaxy Club, the only payment method accepted for the initial purchase and subsequent renewals is a Credit Card. Other payment methods are not applicable for this plan. Please ensure your Credit Card details are valid and up-to-date to avoid service interruptions.
New Galaxy Club is available to consumers only via Samsung.com and through the Enhanced Partnership Program (excluding the Samsung Staff Portal). It is not available to customers shopping on Samsung Business Shop.
Terms and conditions apply. New Galaxy Club and Samsung Care+ are not insurance products. Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ and New Galaxy Club promotion benefit, registration may be required. For detailed Samsung Care+ information, please visit https://www.samsung.com/au/new-galaxy-club/
Strava: *Offer available to eligible Galaxy Watch9 and Galaxy Watch Ultra2 owners with a Strava Free account in participating regions.
*One 60-day trial per eligible account. Offer valid through July 31, 2027. Offer carries no cash value. Trial converts into a paid auto-renewing annual subscription at the then-current rate unless canceled at least 24 hours the end of the trial. Offer is not available to users in any country where Strava’s services are restricted. See full terms and redemption steps for details.
*Only available for users aged 18+.
* Available worldwide, excluding Belarus, China, Cuba, Iran, North Korea, Russia, Syria, sanctioned parts of Ukraine, and South Korea.
*Trial redemption requires the Strava app on a paired Android smartphone and is available only to new Galaxy Watch9 or Watch Ultra2 purchasers who are existing Strava Free users
*Subscription auto-renews after 60 days unless cancelled. After the trial, users will be charged A$14.99/month or A$99.99/year.
iFIT: *Promotional offers are available to new subscribers only. Service currently available in select countries. Availability may vary.
*iFIT-enabled equipment (NordicTrack, ProForm and Freemotion) connects directly to the iFIT platform, and it allows direct control of machine settings such as speed, incline, and resistance. (iFIT subscription & WiFi required to access full content & features.)
* Subscription auto-renews after 60 days unless cancelled. After the trial, users will be charged monthly subscription fee. Visit https://www.ifit.com/membership for details on subscription fees.
1. Bonus Credit Offer ($80/$120 Trade-In Bonus): You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (‘Samsung’). From 12:00am (AEST) 14 August 2026 until 11:59pm (AEST) 09 September 2026, when you trade-in your eligible device, you could receive an additional credit of $80 off that you can use towards the purchase of a Galaxy Z Flip8, and $120 off that you can use towards the purchase of a Fold8 | Fold8 Ultra device. Bonus trade-in credit amount is deducted from the cost of the new smartphone device. Bonus trade-in credit is in addition to any trade-in residual value (the value of the device that has been traded-in). Your existing eligible device must be listed here and have a value of more than $0 after assessment. Trade-In Bonus is only available for use on the Samsung Online Store (excludes Enhanced Partnership Portal sites) and is only available while stocks last. Eligible devices and pricing are subject to change. By trading in your eligible device, you agree to the Terms and Conditions for the program (as applicable) and to use your trade-in credit to purchase an eligible new Samsung product at the same time as trading in your device. Please ensure you save and then delete all files and data from your trade-in device before you trade them in. For trade-ins at Samsung Online: the trade-in value cannot exceed the purchase price of your new product, the purchase price needs to be at least $1 (after any other discounts have been applied) and a charge equivalent to the estimated trade-in value of your device will be placed against your valid credit/debit card until we receive and complete our final assessment of your eligible device (after which the charge will be refunded). Offer is not available in conjunction with any other offer unless otherwise advised. Online Trade-In T&Cs applicable. Offer subject to Terms & Conditions of Sale.
2. Bonus Eco-Voucher Offer ($80/$120 site credit): Eco-Voucher must be redeemed in the same transaction as the Galaxy Z Flip8 | Fold8 | Fold8 Ultra device, and is only available for use on the Samsung Online Store (excludes Enhanced Partnership Portal sites). Eco-Voucher is redeemable on selected Galaxy Tablets, Watches, Buds, Ring and Accessories (“eligible Eco-Voucher Devices & Accessories”). For the Eco-Voucher to apply, customers must select at least $80 (for Galaxy Z Flip8) and $120 (for Galaxy Z Fold8 | Fold8 Ultra) worth of eligible Eco-Voucher Devices & Accessories at cart between 12:00am (AEST) 14 August 2026 until 11:59pm (AEST) 09 September 2026. An $80 discount (“Eco-Voucher”) off the Galaxy Z Flip8 and $120 discount off the Galaxy Z Fold8 | Fold8 Ultra device will then automatically be applied to cart, once these conditions are met. Please note: any eligible Eco-Voucher Devices & Accessories that are purchased within this offer are strictly not eligible for partial cancellations. Eligible change of mind requests will be provided as a full cancellation of the entire order (including the Galaxy Z Flip8 | Fold8 | Fold8 Ultra device). Not available in conjunction with any other offer unless otherwise advised. Offer subject to Terms & Conditions of Sale.
3. Multi-Buy Offer – Galaxy Buds | Watch: Multi-Buy offer applies to the purchase of Participating Products from 12:00am (AEST) 14 August 2026 until 11:59pm (AEST) 09 September 2026 from the Samsung Online Store. Save 15% off the total recommended retail price (RRP) off Galaxy Buds | Watch9 | Watch Ultra2 when purchased in the same transaction as any Galaxy Z Flip8 | Fold8 | Fold8 Ultra device. Discount will be added automatically to the cart when the above conditions are met. Subject to stock availability at time of purchase. This offer (including offer period) may be extended by Samsung at any time in its sole discretion. Discount is not transferable, exchangeable or redeemable for cash. Please note: any eligible Galaxy Buds | Watch9 | Watch Ultra2 products that are purchased within this offer are strictly not eligible for partial cancellations. Eligible change of mind requests will be provided as a full cancellation of the entire order (including the Galaxy Z Flip8 | Fold8 | Fold8 Ultra device). Purchase must be made from Samsung Online Store. Not available in conjunction with any other offer unless otherwise advised. Offer subject to Terms & Conditions of Sale.
4. Multi-Buy Offer – Galaxy Accessories: Multi-Buy offer applies to the purchase of Participating Products from 12:00am (AEST) 14 August 2026 until 11:59pm (AEST) 09 September 2026 from the Samsung Online Store. Save 30% off the total recommended retail price (RRP) off Galaxy Z Flip8 | Fold8 | Fold8 Ultra Cases & Anti-reflection Film, Power Accessories, or SmartTag when purchased in the same transaction as any Galaxy Z Flip8 | Fold8 | Fold8 Ultra device. Discount will be added automatically to the cart when the above conditions are met. Subject to stock availability at time of purchase. This offer (including offer period) may be extended by Samsung at any time in its sole discretion. Discount is not transferable, exchangeable or redeemable for cash. Please note: any eligible Cases, Anti-reflection Film, Power Accessories, SmartTag products that are purchased within this offer are strictly not eligible for partial cancellations. Eligible change of mind requests will be provided as a full cancellation of the entire order (including the Galaxy Z Flip8 | Fold8 | Fold8 Ultra device). Purchase must be made from Samsung Online Store. Not available in conjunction with any other offer unless otherwise advised. Offer subject to Terms & Conditions of Sale.
5. New Galaxy Club Offer – $100 off Galaxy Z Flip8 | Fold8 | Fold8 Ultra devices
From 12:00am (AEST) 14 August 2026 until 11:59pm (AEST) 09 September 2026, get $100 off eligible Galaxy Z Flip8 | Fold8 | Fold8 Ultra devices when you join the New Galaxy Club, on the Samsung Online Store, Samsung Education Store, Samsung Government and other eligible Samsung Enhanced Partnership Portals. You must add and purchase the New Galaxy Club (upfront purchase or the monthly subscription service) in the same transaction as the eligible Galaxy Z Flip8 | Fold8 | Fold8 Ultra device for the discount to be automatically applied at checkout. If you cancel or
6. Eco-voucher (Site Generic code) “TIME4MORE” – $50/$100 Discount: Eco-Voucher via generic code must be redeemed in the same transaction as the Galaxy Watch9 | Watch Ultra2 device, and is only available for use on the Samsung Online Store (excludes Enhanced Partnership Portal sites). Eco-Voucher is redeemable on selected Galaxy Tablets, Buds, Ring and Accessories (“eligible Eco-Voucher Devices & Accessories”). For the Eco-Voucher to apply, customers must select at least $100 worth of eligible Eco-Voucher Devices & Accessories with Watch Ultra2 purchase, or at least $50 worth of eligible Eco-Voucher Devices & Accessories with Watch9 purchase between then 12:00am (AEST) 14 August 2026 and 11:59pm (AEST) 9 September 2026, upon checkout. The Eco-Voucher $100 value (for Watch Ultra2) or $50 value (for Watch9) will be discounted off the Galaxy Watch9 | Watch Ultra2 device automatically at cart, once these conditions are met and the generic code is entered at checkout. Please note: any eligible Eco-Voucher Devices & Accessories that are purchased within this offer are strictly not eligible for partial cancellations. Eligible change of mind requests will be provided as a full cancellation of the entire order (including the Watch9 | Watch Ultra 2 device). Not available in conjunction with any other offer unless otherwise advised. Offer subject to Terms & Conditions of Sale
7. Multi-Buy Offer – Galaxy Buds: Multi-Buy offer applies to the purchase of Participating Products from 12:00am (AEST) 14 August 2026 and 11:59pm (AEST) 9 September 2026 from the Samsung Online Store. Save 15% off the total recommended retail price (RRP) off Galaxy Buds when purchased in the same transaction as any Galaxy Watch9 | Watch Ultra2 device. Discount will be added automatically to the cart when the above conditions are met. Subject to stock availability at time of purchase. This offer (including offer period) may be extended by Samsung at any time in its sole discretion. Discount is not transferable, exchangeable or redeemable for cash. Please note: any eligible Galaxy Buds products that are purchased within this offer are strictly not eligible for partial cancellations. Eligible change of mind requests will be provided as a full cancellation of the entire order (including the Galaxy Watch9 | Watch Ultra2 device). Purchase must be made from Samsung Online Store. Not available in conjunction with any other offer unless otherwise advised. Offer subject to Terms & Conditions of Sale.
8. Multi-Buy Offer – Galaxy Accessories: Multi-Buy offer applies to the purchase of Participating Products from 12:00am (AEST) 14 August 2026 and 11:59pm (AEST) 9 September 2026 from the Samsung Online Store. Save 30% off the total recommended retail price (RRP) off Galaxy Watch9 | Watch Ultra2 bands (straps), Power Accessories, or SmartTag when purchased in the same transaction as any Galaxy Watch9 | Watch Ultra2 device. Discount will be added automatically to the cart when the above conditions are met. Subject to stock availability at time of purchase. This offer (including offer period) may be extended by Samsung at any time in its sole discretion. Discount is not transferable, exchangeable or redeemable for cash. Please note: any eligible Galaxy Watch Bands, Power Accessories, or SmartTag products that are purchased within this offer are strictly not eligible for partial cancellations. Eligible change of mind requests will be provided as a full cancellation of the entire order (including the Galaxy Watch9 | Watch Ultra2 device). Purchase must be made from Samsung Online Store. Not available in conjunction with any other offer unless otherwise advised. Offer subject to Terms & Conditions of Sale.