• Galaxy Z8 Series

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      Trade in your Galaxy Z Fold5 at check out to get your instant discount

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        Frequently Asked Questions

        More questions? Check out the FAQs below.

        • How do I make a purchase on the Samsung Online Store?

          1. Select the product you wish to purchase and click on "Buy Now" or "Add to cart" on the relevant product information page.

          2. You can continue shopping after adding a product to your cart. When you have finished selecting products, go to your shopping cart and click on "Checkout".

          3. Either sign in to your Samsung Account or continue as a Guest by entering your email address and selecting “Continue”.

          4. Enter and confirm your shipping and payment information.

          5. Click on “Place order” to pay and place your order.

          If your order is successfully completed, you will see an order completion message and will receive an order confirmation email within 24 hours. If you have not received your order confirmation email, check your junk email or spam folder.

          Alternatively, log in to your Samsung Account to check your order summary.

        • Discover all the latest deals on Samsung.com by visiting our Offers page.

          Don’t miss out. Sign up and be one of the first to hear all about our upcoming offers and promotions.

        • Samsung Care+ is an extended protection plan for your Galaxy device, providing coverage for when the unexpected happens so you can enjoy peace of mind with your new phone.

        • During the Launch period in New Zealand, ending on 7 September 2026, Galaxy Z8 Series buyers can enjoy a trade-in bonus of up to $170, $100 off when checking out with a Q Card, up to 30% off bundled companion items, and up to $150 off with Samsung Rewards points. Every purchase also includes 6 months of Google AI Pro with 5TB of cloud storage, valued at $222. Order via Samsung Online or the Samsung Shop App.

        • *Promo valid until 7 September 2026.

          Promotion is from 14 August 2026 10AM (NZST) to 7 September 2026 at 2PM (NZST).

          The Promotion is non-transferable, non-refundable and cannot be exchanged for cash, whether in part or full, and is valid for a single transaction only.

          In the event of refund/return, products purchased under this Promotion will be subject to deduction of the discounted value.

          Samsung reserves the right to reject any order if Samsung determines, at its sole discretion that the usage of the Promotion is not in accordance with these Terms & Conditions.Samsung reserves the right to amend these Terms and Conditions and/or amend, suspend or terminate the promotion at any time without prior notice and without assigning any reasons.

          ^Typical capacity is 390 mAh (20 % increase compared to previous Galaxy Watch8 40 mm) for 40 mm size, 445 mAh (10 mAh increase compared to previous Galaxy Watch8 44 mm) for 44 mm size.

          **NOW Rewards Visa: 6 months (min spend $200), 9 months (min spend $200), 12 months (min spend $249), 24 months (min spend $449), interest free is available on NOW Rewards Visa. NOW Rewards Visa terms and conditions, credit criteria, rates and fees (including a one-off $55 establishment fee and a $34 account fee charged 6-monthly) apply. Purchase interest rate of 26.65 % p.a. applies to the outstanding balance after interest free term ends. Cash advance interest rate of 29.40 % p.a. applies. Rates and fees are subject to change. NOW Dollars can be redeemed at certain Participating Retailers only. NOW Dollars cannot be earned or redeemed on long-term interest free purchases. Offer only available at samsung.com/nz. Click here for more information.

          *Q Card: 12/24/36/48/60 Months Interest Free - Available on Long Term Finance (LTF) for online only. Min Spend $200/$600/$800/$1,000/$1,200 respectively. New customers must apply for a Q Mastercard credit card. Lending criteria, $50 annual Account Fee, fees, T&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.95% p.a. applies to outstanding balance at the end of LTF Interest Free Period. Other interest rates and fees may apply, please visit www.qcard.co.nz for further details. Rates and fees subject to change. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these T&Cs at any time without notice.

          **Afterpay: Afterpay late fees, eligibility criteria and terms & conditions apply. Purchase up to a maximum cart value of $3000 NZD. Visit www.afterpay.com/en-NZ/terms-of-service for full terms.

        *Weight may vary by country or region.

        *Dimensions measured in millimeters.

        *Storage options and availability may vary by carrier, country or region. Actual storage availability may vary depending on pre-installed software.

        *Based on Samsung internal lab test conditions with pre-release version of given model connected to earphone via Bluetooth under default settings over LTE. Estimated against battery capacity and measured current over battery power consumption during video playback (video file resolution 720 p, saved on device) on the main screen. Actual video playback time may vary by network connection, settings, video file format, screen brightness, battery condition and many other factors.

        *Terms and conditions apply. Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required. For detailed Samsung Care+ information, please visit https://www.samsung.com/nz/offer/samsung-care-plus/

        *Total value comprises $1,200 trade-in value for a Galaxy Z Fold7 1TB assessed in good condition, with a $170 trade-in bonus,and a 10% discount worth $469.90 on the Galaxy Fold8 Ultra 1TB.

        *Total value comprises $1,200 trade-in value for a Galaxy Z Fold7 1TB assessed in good condition Offer, with a $150 trade-in bonus, and a 10% discount worth $429.90 on the Galaxy Fold8 1TB.

        *Total value comprises $675 trade-in value for a Galaxy Z Flip7 512GB assessed in good condition, with a $100 trade-in bonus, e and a 10% discount worth $269.90 on the Galaxy Z Flip8 512GB.

        Offer expires at 1:59pm on 7 September 2026 NZT. Codes cannot be combined with other codes/offers/discounts, unless specified otherwise. Only available with instant Trade-In. Debit or credit card payment option only. Trade-in may be subject to a Non-Return Charge, Device Condition or Rejection of Adjusted Value Charge. Offer terms apply - see website for details.