Certified care by
Samsung experts
Samsung Care+ ensures peace of mind, even when the unexpected happens to your Home Appliances and TV.
Buy now and protect your consumer electronics
Choose from our current list of eligible products
Key benefits at a glance
Check out Samsung's comprehensive services at a glance, delivered by authorised technicians for optimal appliance performance
| Feature | Samsung Care+ Core | POPULAR Samsung Care+ Premium |
|---|---|---|
| Extended warranty* covering up to 5 years |
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| Standard SmartThings Report - General Usage - Energy Usage - Estimated Electricity Bill |
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| Enhanced SmartThings Report - Standard SmartThings report - SC+ Premium Coverage Duration |
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| Maintenance Service Home Visit - Health Check and Diagnosis - Cleaning Services |
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Choose the coverage that fits you
Go with Samsung Care+ Core for extended warranty, or upgrade to Samsung Care+ Premium for the added confidence.
With extended support and extra benefits, get the highest level of assurance for your new device.
Click here for full terms & conditions.
Extended Warranty
Provides added protection beyond standard warranty
Health Check
Preventive service that assesses condition and performance to detect potential issues
Maintenance service
Scheduled servicing and care to keep Samsung device in optimal condition
Extended Warranty
Provides added protection beyond standard warranty
Health Check
Preventive service that assesses condition and performance to detect potential issues
Maintenance service
Scheduled servicing and care to keep Samsung device in optimal condition
Extended Warranty
Provides added protection beyond standard warranty
Health Check
Preventive service that assesses condition and performance to detect potential issues
Maintenance service
Scheduled servicing and care to keep Samsung device in optimal condition
Extended Warranty
Provides added protection beyond standard warranty
Health Check
Preventive service that assesses condition and performance to detect potential issues
Maintenance service
Scheduled servicing and care to keep Samsung device in optimal condition
Extended Warranty
Provides added protection beyond standard warranty
Health Check
Preventive service that assesses condition and performance to detect potential issues
Maintenance service
Scheduled servicing and care to keep Samsung device in optimal condition
Extended Warranty
Provides added protection beyond standard warranty
Health Check
Preventive service that assesses condition and performance to detect potential issues
Maintenance service
Scheduled servicing and care to keep Samsung device in optimal condition
Extended Warranty
Provides added protection beyond standard warranty
Health Check
Preventive service that assesses condition and performance to detect potential issues
Maintenance service
Scheduled servicing and care to keep Samsung device in optimal condition
How to buy Samsung Care+
1. Buy with your new
purchase
You can buy Samsung Care+ with your new product by visiting Samsung.com.
2. Buy within 30 days of your purchase
You can buy Samsung Care+ within 30 days from your product purchase, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.
3. Buy on Samsung Care+ Website
You can buy Samsung Care+ by visiting the standalone website. Visit the website for more details.
How do I request service for my Samsung product?
You can contact Samsung Customer Service through the following:
Chat Support: Available Daily (9:00 AM - 6:00 PM) here ⭧
Hotline (Monday to Thursday, 9:00 AM to 6:00 PM)
· 02 8422-2111 [Mobile to Landline]
· 8422-2111 Landline to Landline]
Frequently asked questions
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What is Samsung Care+?Samsung Care+ for Consumer Electronics offers protection beyond the standard manufacturer’s warranty, giving you peace of mind with expert support.
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What is Samsung Care+ Premium?Samsung Care+ Premium is a bundled service plan that includes Extended Warranty with Preventive Maintenance for your product. You may purchase this with an upfront payment for entire plan duration, or opt for the monthly subscription option.
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Which products are eligible?Available for select TVs, refrigerators, washing machines, air conditioners, and microwave oven. You can confirm if your product is eligible at the checkout page.
Note: Samsung Care+ is not valid for products used for commercial purposes. -
What’s the difference between Samsung Care+ Core and Samsung Care+ Premium?To compare plans, see our key benefits on this page
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How do I buy Samsung Care+?You can purchase Samsung Care+ exclusively on samsung.com/ph when buying an eligible TV or home appliance. Simply add Samsung Care+ to your cart during checkout. You can also opt to buy it on its own here within 30 days from your product purchase from other official retailers.
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How much does it cost?Cost varies by product and plan. Final price will appear at the checkout page.
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When does Samsung Care+ coverage begin?Your Samsung Care+ coverage starts from the date of product delivery.
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How do I request service or schedule maintenance?You can contact Samsung Customer Service through the following:
a. Chat Support: Available Daily (9:00 AM - 6:00 PM) here ⭧
b. Hotline: Monday to Thursday (9:00 AM to 6:00 PM)
ㅤ• 02 8422-2111 [Mobile to Landline]
ㅤ• 8422-2111 [Landline to Landline]
For Samsung Care+ Premium Maintenance:
ㅤ• Our team will verify if your product is eligible under an active plan
ㅤ• Appointments are subject to technician availability
ㅤ• Before any service, a technician will assess the product’s condition. Repairs will follow warranty terms if needed.
ㅤ• Unused maintenance visits expire with the plan and are non-refundable -
Can I renew Samsung Care+ after my coverage ends?No, Samsung Care+ is not renewable once the initial coverage period ends.
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What is not covered under Samsung Care+?Samsung Care+ does not cover:
ㅤ• Damage caused by abuse or negligence
ㅤ• Theft or loss of your device.
ㅤ• Wear-and-tear from daily use.
ㅤ• Rust, corrosion, theft, or environmental factors (e.g., floods, wind damage)
For a complete list of exclusions, please refer to the Terms and Conditions provided with your purchase or visit https://www.samsung.com/ph/support/warranty/. -
Does Samsung Care+ replace my Samsung manufacturer’s warranty?No, Samsung Care+ provides additional coverage beyond the standard manufacturer’s warranty. It enhances your protection but does not replace the original warranty.
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Can I choose to terminate my Samsung Care+ plan or get a refund if I was not able to request for repair claims during my coverage duration?Once your order is completed, cancellation is not possible for plans that are paid upfront. You may choose not to utilize any services offered under Samsung Care+; no refund will be provided. Samsung Care+ Premium Monthly subscription plan can be cancelled at any time after the order has been completed. However, warranty coverage will end immediately upon cancellation and no refund will be provided. Once the subscription has been cancelled, it can no longer be re-activated. Partial cancellation before delivery is not possible.
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When can I claim Samsung Care+ Premium maintenance service?For monthly subscription, a minimum of 12 consecutive months of payment is required before becoming eligible for maintenance service. Subscriptions cancelled before completing 12 months are no longer entitled to claim the maintenance benefit.
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What payment methods can I use for Samsung Care+ Premium Monthly subscription?You can pay with any available payment methods that are displayed during checkout. If you opt to pay with debit/credit card (straight payment), you will be asked to agree to enroll your payment card for the subsequent monthly payments (auto-debit). If you opt for another payment method (such as eWallet or installments), you still have to complete the step of enrolling a debit/credit card for the subsequent monthly payments.
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Why do I need to enroll a payment card for Samsung Care+ Premium Monthly subscription?Enrolling a payment card is necessary to ensure timely and automatic payment of the monthly subscription fees. Your subscription may be put on hold or cancelled if your monthly payment fails.
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Will my enrolled card details be secure?Yes. Samsung does not store your actual card information. Instead, during card enrollment, you will be redirected to our secure payment gateway partner where you can input and save your card details using an anonymized token ID. This token ID is used to securely process monthly charges, ensuring your sensitive information remains protected.
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How can I update my payment card details for Samsung Care+ Premium Monthly subscription?You can update your enrolled card details at any time by viewing the related order on My Orders page, and clicking on “Update payment details.” In case there’s an error with your current enrolled card, we will be notifying you via email, from which a link to this page will also be provided. Your card will be charged a ₱1.00 fee as a way to check its validity, but this will be automatically refunded within the same day.
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If my unit is processed for a replacement by Samsung, will the monthly subscription and policy coverage be transferred to my new device?Yes, the subscription and policy coverage will be transferred to your new replacement device, provided that the replacement is for the same model and is valid under the policy terms.
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What will happen to my Samsung Care+ Premium Monthly subscription if I returned the associated device due to an issue?Valid returns of the product purchased from Samsung.com will include the amount paid for Samsung Care+ purchased with the device.
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Can I transfer my Samsung Care+ Premium Monthly subscription to another product of my choosing?No, Samsung Care+ Monthly subscription is assigned to a specific unit by serial number and cannot be transferred to another product of your choosing.
- * Selected models only. Prices for the Samsung Care+ for Consumer Electronics plan add-on vary by model. The stated lowest price off applied only to the Samsung Care+ for Consumer Electronics add-on, and does not include any other products or services. Please note that once payment is made, this add-on cannot be cancelled.
- * Subject to 0% interest installment promotion mechanics.
- Contains AI-generated image with post-editing applied.
- Samsung acccount login may be required for certain Ai features.
- Images simulated for illustrative purposed only. Actual UX/UI may vary depending on software version, model, region, and other, factors.
- Product availability may vary by country or carrier.
- Terms and conditions apply.
