Combi Microwave Oven HotBlast™ 28L

MC28M6055CK/EU

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Combi Microwave Oven HotBlast™ 28L

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Highlights

New faster cooking

HOTBLAST™

Easily check

EASYVIEW™

Enjoy healthier fried food

SLIM FRY™

3-year warranty on parts & labour available on this appliance**

3-year warranty on parts & labour available on this appliance**

Features

The new faster way to oven cook

HotBlast™ Technology

Reduce your cooking times significantly thanks to our new HotBlast™ Technology. Powerful hot air is blown through multiple air-holes directly onto the food, so it’s cooked evenly with a crispy outside, but juicy inside.

The new faster way to oven cook

HotBlast™ Technology

Reduce your cooking times significantly thanks to our new HotBlast™ Technology. Powerful hot air is blown through multiple air-holes directly onto the food, so it’s cooked evenly with a crispy outside, but juicy inside.

Better monitor the cooking of your food

Easy View™ glass door

Monitor the cooking progress at a glance through the Easy View™ door. With a more transparent door than our standard microwaves, you have a better view of your food, so you can ensure it doesn't burn or overflow.

Easy clean interior

CERAMIC INSIDE™

Cleaning your microwave oven is no longer a hassle thanks to an antibacterial Ceramic Enamel Interior. The exceptionally smooth surface makes light work of cleaning and is highly rust and scratch resistant, so it won't discolour over time. Longer life for your microwave oven, easier life for you.

Enjoy healthier fried food

SLIM FRY™

Avoid greasy pans and hot oil splashes and enjoy the fried food you love the healthy way. Our SLIM FRY™ technology circulates hot air infused with a small amount of oil, so you can enjoy delicious dishes like crispy fried prawns using only one tablespoon of oil.

Saves on standby

ECO Mode

ECO Mode significantly reduces energy consumption with the industry's lowest standby power. When you're not cooking, the power used to maintain essential functions is minimal, saving you money on electricity bills.

Delicious, crispy and crunchy food

The Crisping Plate ensures your food is thoroughly cooked through its Teflon material. Evenly cooking the top and bottom of frozen or leftover foods like pizza and chicken nuggets, it provides that crisp finish. It also provides great frying results without the need to use any oil.

Samsung Easy View™ Microwave

The new faster way to oven cook.

TBA TBA

Specifications

  • Product Type

    Convection

  • Oven Capacity

    28 L

  • Power Consumption (Microwave)

    1400 W

  • Outside (WxHxD)

    517 x 310 x 463 mm

  • Product Type

    Convection

  • Installation Type

    Freestanding

  • Oven Capacity

    28 L

  • Colour(Door)

    Black

  • Colour(Cabinet)

    Black

  • Control Type

    Tact & Dial

  • Door Type

    Side Swing

  • Cavity Material

    Ceramic Enamel

  • Turntable Size

    318 mm

  • Display Type

    LED

  • Convection Heater

    Quartz

  • Grill Heater

    Sheath

  • Power Source

    230V/50Hz

  • Output Power (Microwave)

    900 W

  • Power Consumption (Microwave)

    1400 W

  • Power Consumption (Grill)

    1500 W

  • Power Consumption (Convection)

    2100 W

  • Power Consumption (Max)

    2900 W

  • Power Level

    6

  • Various Cooking Mode

    Yes

  • Convection Temperature

    40-200 Celsius

  • Preheat

    Yes

  • Keep Warm

    No

  • Clock

    Yes

  • 30 sec. Plus

    Yes

  • Eco Mode

    Yes

  • Defrost (Auto / Power / Sensor)

    Power

  • Sensor Cook

    No

  • Steam Cook

    No

  • Auto Steam Cook

    No

  • Auto Programs

    Yes

  • Auto Cook

    Yes

  • SLIM FRY™

    Yes

  • Dough Proof/Yogurt

    Yes

  • Steam Clean

    No

  • Turntable On/Off

    Yes

  • Deodorization

    No

  • Child Safety Lock

    Yes

  • Kitchen Timer

    No

  • Memory

    No

  • Sound on/off

    Yes

  • Language Option

    No

  • Others

    No

  • Wire Rack

    Yes

  • Square Wire Rack

    No

  • Multi Pan

    No

  • Crusty Plate

    Yes

  • Rotisserie

    No

  • Multi Spit

    No

  • Pro Steamer

    No

  • Glass Steamer

    No

  • Pure Steam Bowl

    No

  • Power Steam Bowl

    No

  • Plate Warming Bowl

    No

  • Steam Clean Accessory

    No

  • Built-in Kit (Trim Kits)

    No

  • Cook Book

    No

  • Quick Guide Label

    Yes

  • Others

    No

  • Cavity (WxHxD)

    358 x 235.5 x 327 mm

  • Outside (WxHxD)

    517 x 310 x 463 mm

  • Shipping (WxHxD)

    586 x 371 x 518 mm

  • Net Weight (kg)

    17.9 kg

  • Weight (Shipping)

    21.5 kg

  • Loading Quantity (20/40ft)

    251 / 511 sets

Reviews

Combi Microwave Oven HotBlast™ 28L

3.4

Recommended by 61% of customers.

Write a review

The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.

5.0 44%
4.0 14%
3.0 6%
2.0 5%
1.0 31%
Features 4.1
Performance 3.6
Design 3.7
Value 2.0
AI review summary
  • Most customers report start buttons failing and displays flickering or going dark within months to two years
  • Many praise the Hot Blast and combination cooking functions, delivering excellent results for various foods
  • Reviewers describe poor build quality and note repair costs are prohibitive, making replacement cheaper
  • Several find the instruction manual confusing, particularly for advanced settings and multi-stage cooking modes
  • Customers appreciate the stylish design and smart features, though reliability concerns overshadow these positives
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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261 Reviews

Matt101
1 (9,999)

2026-06-14

Sudbury

1 (9,999)
: ### ⚠️ **Rating:** ⭐☆☆☆☆ > Do not buy this microwave. The Samsung MC28M6055CK has a massive, widespread manufacturing defect that Samsung refuses to acknowledge or issue a recall for. > The appliance is poorly insulated, meaning moisture and steam from normal cooking continuously leak directly into the front user-interface circuit board. Over 1 to 3 years, this moisture completely corrodes the copper tracks and display pins behind the screen. It starts with the digital display glitching or dropping characters, and eventually, the main control buttons (like the Start button) stop working entirely, making a premium £219 machine completely useless. > If you check the official Samsung UK forums, there are threads with tens of thousands of views from people suffering from this exact identical failure. > Samsung's customer service is an absolute joke regarding this issue. Because it usually happens just out of the standard 12-month warranty, they refuse to take responsibility. They will demand a £90 call-out fee just to look at it, and a replacement factory PCB board costs another £80–£100. You are essentially forced to spend half the price of a brand-new microwave just to fix a basic design flaw that will likely happen again. > Save your hard-earned money and buy a different brand. Samsung knows about this issue, refuses to support their customers with free replacement boards, and is happy to let consumers foot the bill for their bad engineering.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-06-16

Samsung

We are disheartened to see you are having issues with your Microwave, Matt. All of our appliances are built with high standard materials to make sure your appliance will last for years. We are not aware of any issues regarding the functionality of the microwave, and we will do everything we can to get all issues resolved as promptly as possible. If you are outside the warranty period, all repairs will be chargeable alongside inspection charges and this is part of the Terms and Conditions of the warranty agreement. Our colleagues are on hand to help with any questions you have, and we will not refuse to assist all of our customers as we want all of our customers to feel happy whilst with us. Your feedback is greatly appreciated, and we'll take this on board to help improve our products in the future. Due to the limited information we have here, please reach out to our Support Teams for further guidance. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Daz72
1 (9,999)

2026-05-31

Blackpool

1 (9,999)
Looks great and when it worked it worked great. The problem is that from about six months after I got it it began playing up. The digital numerals would fade or go out completely and a diamond would continuously flash and the buttons wouldn't work. Some of the buttons would return but the start button would not allow me to operate the device. After a few hours or a day it would return to normal in every way. This was a problem that returned intermittently for the duration of the products life. As I barely use it I just persisted with it but after a couple of years it has failed completely. I paid the full price of it from Argos and am very disappointed with the product. I have other Samsung products that work great and look fantastic. This looks great and when it worked it was great and it looks brand new but the replacement circuit board and its fitting will cost me over half the price of a new machine. Panasonic seems to be a better recomendation so I will try one of those next I think. Oh yes and the door lock button did not work from day 1.
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Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-06-01

Samsung

While it's lovely that you enjoyed the sleek design, we're sorry to see that you have experienced multiple issues with your Combi Microwave Oven, Daz. This certainly isn't the level of service we expect from our high quality appliances. It's important that any issues you face are flagged to us as quickly as possible, so that we can resolve them, especially during the warranty period. As this has now elapsed, all repairs are chargeable, as you have been advised. While we understand your concerns, we work hard to ensure that our repair costs are as low as possible when taking into account the high quality parts and workmanship required. Our engineers provide repairs to the highest possible standard, so if you do decide to continue your journey with your microwave, please don't hesitate to get in touch. You can find the contact details and operating hours for our Support Teams here: https://www.samsung.com/uk/support/contact/ Thank you for sharing your feedback, we will continue to work hard to ensure that this experience is not repeated. We hope that we are able to gain back your trust with our continued support. ^SK at Samsung Support

Andy6666
1 (9,999)

2026-05-10

Nottingham

1 (9,999)
I've owned this oven for approx 2 years. I bought it because I needed an oven with air-fryer style functionality as well as the other fucntions. I've had several problems with the start button not working over the years. It usually stops working for about 3 days before resurrecting from the dead, however the latest failure seems to be permanent. Looks like most of the negative reviews are about the same problem, so why, Samsung, is this product such shoddy quality? Looked into a repair but you want to charge £169 for an oven that is now on sale for less than £130. I do not recommend and will have to look at alternative brands for a replacement.
Helpful?
Response from Samsung:
2026-05-11

Samsung

We're sorry to hear that you've been experiencing an issue with the Start button on your Combi Microwave Oven, Andy. We'd love to assist you with this and get your oven back up and running. We initially recommend checking that the Child Lock feature isn't active. If it's active, please turn it off by pressing and holding the Stop/Cancel button, or the Child lock button if labelled, for 3 to 5 seconds until you hear a beep. A power cycle is great for resetting and refreshing the systems, and you can do this by unplugging the oven from the wall socket and waiting a few minutes before plugging it back in. If the issue persists, please contact our friendly Support Teams who can go through more steps with you. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful. ^EW at Samsung Support

Judyu56
3 (9,999)

2026-01-10

Stafford staffordshire

3 (9,999)
Have found day to day use ok paid £220 and took extra 3yrs cover glad i did as have had it just over 2yrs and the keypad and digital display are now faulty. Have taken it back to currys and if its not back within the week can claim a voucher for what i paid to get a new microwave. Ive always bought samsung in the past where possible when microwaves first czme on to the market samsung was my very first microwave but must say they are not as good now as they used to be for the price paid. If i end up with the voucher will be trying another brand
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Helpful?

Features

5 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2026-01-10

CX

We are disheartened to see you are having issues with your microwave, Judy. We work very hard to make sure all of our products are made with high standard materials as our customers deserve the best! Furthermore, we know you'll get this back to perfect working order in no time, and if you need us for anything, our helpful Support Teams are on hand to help as we'd hate to see you part ways with us. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Reviewer2
1 (9,999)

2025-10-20

1 (9,999)
Known defective product still being sold... avoid, poor stance from "trusted" brand.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-10-21

Samsung

We are disheartened to see you are having issues with your Microwave Oven. We do not expect our appliances to perform like this, and we'll get this sorted for you. Please reach out to our Support Teams who are ready to assist. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

CraigLDN
3 (9,999)

2025-08-05

London

3 (9,999)
This is my second Samsung MC28M6055CK bought within the space of 4 years. The first died recently and I wanted a like-for-like replacement. It's great because it's big and multi-functional. It has way more functions than you will ever use it for. But, the door is a bit tight. The exterior had some metal that had dripped and stuck onto the front. And it's expensive for what it is.
I recommended this product.
Originally posted on argos.co.uk

Design

2 (9,999)

Features

5 (9,999)

Performance

3 (9,999)
reubeknox
4 (9,999)

2025-05-03

Dartford

4 (9,999)
Only used the microwave so far so can't give much of a review just yet. Found it fine to use. I'm old school so would have preferred paper instructions but it's easy enough to download them and i suppose it is saving the planet but that's the reason I've knocked a star off.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Udayan
1 (9,999)

2025-03-16

Ashford kent

1 (9,999)
It’s broken down, waste of money after the warranty expired in 3 years
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Chas77
1 (9,999)

2025-02-09

Hampshire

1 (9,999)
I've always been a fan of Samsung products, but that ended about 18 months after I bought this combi oven. After about 14 months the LED display stopped showing some segments - sometimes they would come on, but others would go out. Shortly after some of the buttons would stop working (again, rather randomly). I looked up all the usual fixes online and they suggested things like unplugging from the mains for a while, or various button press combinations. None worked. There are quite a few comments online about this being a well know circuit board problem with the product. Do not buy.
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Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Di
5 (9,999)

2025-02-01

Buckingham

5 (9,999)
Very happy with the combi microwave. It took a while to understand the features and use to best advantage but now I use it all the time. My old oven is only used for big roasts and baking.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Aly
2 (9,999)

2025-01-30

Worcestershire

2 (9,999)
Tricky to use and the qr code doesn't download any manual Hard to use and really difficult to use the auto programming The pizza setting won't allow the stands to be used in cooking they spark???
Originally posted on argos.co.uk

Design

3 (9,999)

Features

1 (9,999)

Performance

2 (9,999)
Appydaze
1 (9,999)

2025-01-22

1 (9,999)
Would definetly not recommend this product or Samsung, product purchased 17/03/2024 so just 10 months old, recently notices the coating on the top of the door cracking, contacted Samsung as product under 3 year warrenty to be informed this is not covered under the warrenty even though this was viewed via video but if I wanted an engineer visit I would have to pay to which I agreed, however Samsung for whatever reason have also cancelled this without any explanation, bad customer service & warrenty not worth the paper it's printed on. I always had Panasonic combi microwaves without any issues whatsoever will never puechase another Samsung product as cannot be trusted.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Minty 123
1 (9,999)

2024-12-27

1 (9,999)
Disappointing, only lasted just over a year. The control panal stopped working. Sometimes overheats and needs to be reset , this happened from new
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-13

CX

We are sad to see your Samsung Combi Microwave Oven is not working to perfection! We'd recommend contacting our Support Teams who will get to the bottom of this and get it working before you know it! You can find their contact details and opening hours here: https://spr.ly/6423aP80F ^LB at Samsung Support

piggy69
1 (9,999)

2024-12-14

1 (9,999)
I cannot understand why this microwave is still being made as it the same fault all along and always after an average 18 months, anyway Samsung never again !
Helpful?

Features

5 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-12-31

CX

We do assure you that we design all our products to provide a lengthy and reliable service, but we can understand your frustration if this has not been your experience. We certainly hope that this does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support

Funkypra13
1 (9,999)

2024-12-09

1 (9,999)
Worst microwave I have ever used, start button stopped working right after 1 year of limited use.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-12-17

CX

Thank you for your review. We are very sorry to read that your microwave has developed a fault. Although it is out of the 12-month warranty period, we still offer a wide range of support and repair options. To discuss what's available to you, please get in touch with our Home Appliance Experts directly, who will be happy to help! You can find all our contact methods and their operating hours here: https://spr.ly/6423QtURT ^CR at Samsung Support

JeremyE
1 (9,999)

2024-11-08

Warwickshire

1 (9,999)
All these 1 star reviews are true. Customer Services waste of time. Tried calling 3 times, each time it connects to someone who just hangs up. No doubt fed up of the same anticipated conversation. Product becomes faulty after circa 18 months. Wouldn't turn off or stop, and display now become faulty too. Thankfully, we have a skip on the drive. Which is the best place for it.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Even angrier customer
1 (9,999)

2024-09-18

1 (9,999)
Had to give 1 but it needs to be none Absolutely loved my 1st Samsung microwave but it broke just out of warranty. Replaced it with a newer model. That broke under 2 old but in warranty. Had it repaired and now the same fault again in less than 2 years and it’s now out of warranty again. It’s a joke when Samsung know there’s a common fault. Start button stopped working then a few more buttons. It can only be used as a clock now. Very frustrating! All my appliances are Samsung. I will not be buying any again !
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Sebiwonder
1 (9,999)

2024-09-09

London

1 (9,999)
After 12 months and a half the display start having problems not showing everything. After 2 years stop working the start button. I had a microwave from Samsung that I used for 30 years. That's why I bought Samsung made in Malaysia...quality...as other people said...NOT ANYMORE ! To be repaired people are asking 120£ and new now it costs 130£(I payd £280, 2 years ago). DON'T RECOMMEND !!!
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-09-21

CX

We do still design all of our products to provide a lengthy and reliable service, so we can understand your frustration that this has not been your experience with your Easy View Convection Microwave Oven. If the warranty has now expired then it is correct that any repairs would be chargeable, so we do hope that you are able to find a way to get it brought back to perfect working order. ^DB at Samsung Support

TrevorL
1 (9,999)

2024-09-09

1 (9,999)
2nd one of these I've had, 2nd one to break after 18 months, stop and start buttons failed. Known issue with this product, Avold
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-09-20

CX

We are disheartened to read that you are not happy with your Easy View™ Convection Microwave Oven because the Start and Stop buttons are not working as expected, Trevor. It is also our understanding that you experienced a similar issue with your previous microwave of the same model, and we would like to look into this in more detail, so we can offer you the best support. Please don't hesitate to speak to our Home Appliances specialists, who will be ready to help. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm Sat-Sun | 9am to 6pm or on Live Chat here: https://spr.ly/6420oVV8i ^CL at Samsung Support

Zak C
1 (9,999)

2024-09-03

Newcastle

1 (9,999)
Had the microwave for just over 2 years, The Stop button will not stop the microwave, now we get a flashing triangle and can't use the microwave for some time . We had a American fridge freezer and that went into the bin . No longer going to buy Samsung
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-09-07

CX

We regret seeing that you have been having this issue with your Easy View Convection Microwave Oven, Zak, so we'd like to help get it back to perfect working order for you. If you have not done so already then we'd recommend speaking to our Customer Support team so that they can discuss this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6421WTKbB ^DB at Samsung Support

Zo1994
1 (9,999)

2024-09-02

1 (9,999)
Do not buy. Had this microwave for just over 2 years and there’s already a burning electrical smell coming from the inside whenever it is being used. Not a heavily used appliance. Not great Samsung
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-09-03

CX

This is not what we like to see, so thank you for bringing this to our attention. If you have not done so already then we do recommend speaking to our Customer Support team so that they can look into this with you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6429mfvkd ^DB at Samsung Support

Lee F
1 (9,999)

2024-08-23

North West

1 (9,999)
Very disappointed: Bought this combination oven in Feb 2021 and was a delight to use and cooked lovely s well as looked nice as I bought it in White. Has now just totally stopped working. Display started showing faults a few months ago as other people have mentioned in thier reviews. Exactly same issues as other people. A real shame. I phoned Samsung and was simply told it was out of warranty, told it only had 1 years warranty though I’d registered it for 3 years extended. Very disappointed as was not fit for purpose to last just over the 3 years. They simply recommended a local repair company. A real shame because I would rate its use as being really easy and great looking product. Would I buy another , not so sure now as I paid a premium price for what I thought be a premium product. I thought it would last longer than it has done.
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Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Nobsht
1 (9,999)

2024-08-15

London

1 (9,999)
It was a good appliance while it lasted... it started being finicky after a little over 2 years and it broke after less than 3 years. For the price, I would have expected more
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-08-19

CX

We are sorry to read that you are not happy with your Easy View™ Convection Microwave Oven because it is not working after 2 and a half years. While we appreciate that this situation is not ideal, we recommend getting in touch with our Home Appliances specialists, who will be able to run through a series of effective troubleshooting steps to fix any issue with it and, if needed, proceed with the next steps for repair. Please don't hesitate to speak to our colleagues, who can be contacted at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://spr.ly/6424ldfBo ^CL at Samsung Support

what are you thinking
1 (9,999)

2024-08-03

1 (9,999)
From the beginning, the heating hasn't worked well not reaching the temperatures it claims. But what's worse is that I, like many other reviewers, have experienced the gradual degradation of the functionality. The physical buttons still work, but they have lost their function in certain menus over time, and have now degraded to the point where the start button refuses to work in any way. I used to be able to start the oven functionality if and only if I was in the time selection screen (as opposed to the temperature selection screen), and the microwave functionality only when I turn the oven off, and press start which directly starts the microwave from which point I can change the time settings. I'm dumbfounded by how this kind of degradation is possible because there is clearly no physical damage as all the buttons work in certain scenarios. After I wrote that sentence, I went back to the oven to verify that the buttons still do in fact function when I was surprised that I could now turn on the microwave by pressing start, and also the oven function but only by going through the steps outlined above. Shutting off the oven to document the procedure, I am now once again unable to start any program despite there clearly being no physical damage. While I may be able to start it again, knowing how the other functionality has degraded, I am sure that the oven will die completely sooner rather than later. I'm appalled how Samsung can continue to manufacture this product while knowing about the problems, and decline to issue refunds or replacement units when they're selling a defective product, and falsely advertising it having any functionality beyond a simple paperweight.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-08-06

CX

Thank you for your feedback, although we do regret seeing that you are having these issues with your Easy View Convection Microwave. We do design all our products to provide a lengthy and reliable service, but we can understand your frustration if this has been far from the experience that you have had. If you haven't done so already then we do recommend speaking to our Customer Support team, so that they can look into this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6426YnuLr ^DB at Samsung Support

phil97
1 (9,999)

2024-06-02

1 (9,999)
Bought in Aug 2020, cannot use any of the functions now. Some of the buttons don't work, one of the segments on the display is faulty, cannot start microwaving anymore after the microwave would refuse to start past a 10 minute timer about a year ago. Appears to be a common design fault on not just this microwave, but other microwaves. Look online. Father had similar model, his panel died in same way also. Out of warranty now, and was offered a voucher on a new microwave or a number for authorised repair. Repair looks like it will cost a substantial amount of money to the point I may as well buy a new microwave. I will be buying a new microwave, but it will not be a Samsung microwave. Extremely disappointed, to the point I do not think I will be buying any Samsung appliances at all in future.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-06-03

Samsung UK Reviews Team

Thank you for taking the time to share your feedback with us. We are very sorry to read that your microwave oven has developed a fault. This is certainly not what we expect from our appliances, and will of course take your insight on board. Should you change your mind about a repair or voucher, please do not hesitate to get in touch with our team, who will be happy to discuss repair options or provide you with advice on which one of our microwaves will suit your needs the best. You can find all our contact methods and their operating hours here: https://spr.ly/6429eLFRt. ^CR at Samsung Support

And1 M
2 (9,999)

2024-05-26

Hertfordshire

2 (9,999)
Same issue as others are reporting, had this for 3 years and 2 months, no longer works. Turns on ok, will start a program, but heats nothing. Could have been timed to fail at the point of the warranty expiing.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-05-28

Samsung UK Reviews Team

Thank you for sharing your experience with us. We're sorry to hear that your Easy View™ Microwave is no longer heating. We understand how frustrating it must be to encounter this issue, especially just after the warranty period has expired. Our products are meticulously crafted to provide a lengthy and reliable performance, so this isn't the experience we'd expect. We recommend contacting the experts in our Home Appliance Team for support with repair options, so you can get back to enjoying your microwave. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6429epk5U ^AP at Samsung Support

Ck94
1 (9,999)

2024-05-08

1 (9,999)
Do not buy! Bought this microwave 2 years ago, barely used it so not overworked it, screen glitches and start button no longer works, ridiculous from Samsung, especially for the price
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-05-10

Samsung UK Reviews Team

We regret seeing that you've been having these issues with your Convection Microwave Oven, so if you have not done so already, we'd recommend speaking to our Customer Support team so that they can go through all available options with you. You can find details for the different ways to contact them, plus their opening times by following this link: https://spr.ly/6427jvz4l ^DB at Samsung Support

AlexaP
1 (9,999)

2024-05-01

London

1 (9,999)
Motherboard broke just after 2 years, right after warranty. it wouldn't turn on anymore... the repair would cost £144 + call out fee, so will end up a in a landfill... Very disappointed as Samsung does absolutely zero about it, even though it's a known issue.
Helpful?

Features

2 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

1 (9,999)
OwenHC
1 (9,999)

2024-04-28

1 (9,999)
Has gone faulty, display not working and some number pads not working. Within 18 months, well belong quality I expect from Samsung. This has put me off buying further Samsung products.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Lazzer 59
1 (9,999)

2024-04-16

1 (9,999)
Stopped working after owning for only 18 months. Won't be buying Samsung ever again as my cd player same make packed in 2 weeks ago only 2 years old.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Asuka
1 (9,999)

2024-03-11

England

1 (9,999)
As most have described, same issue with the LCD screen becoming falty (mine somehow recovered) followed by several buttons just becoming unresponsive and turning it in to a brick. Dispite buying this 'Samsung' microwave from the online 'Samsung' store, they failed to know I bought it, so now don't qualify for the extended warranty on what seems to be a known defect. This interaction has pretty much caused me to write any further purchases from Samsung as they don't care about customer service or standing by their product.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-03-12

Samsung UK Reviews Team

Thank you for sharing your feedback with us, Asuka. We are very sorry to read that your microwave has developed a fault with the control panel. The standard warranty for our microwaves is 12 months. Any warranty promotion much be registered for within 90 days of purchase, however, the Five-Year Extended Warranty promotion is not available for microwave ovens. Although your appliance may be outside its warranty period, we still provide a wide range of support and repair options. Please reach out to our Home Appliance Specialists for more information. You can find all our contact methods and their operating hours here: https://spr.ly/6423k1m4c. ^CR at Samsung Support

Jazd
1 (9,999)

2024-03-04

Coventry

1 (9,999)
DO NOT BUY! DO NOT BUY! THE START BUTTON HAS STOPPED WORKING AFTER JUST OVER 12 MONTHS. LOOK AT THE OTHER REVIEWS OR SEARCH " MC28M6055CW START BUTTON NOT WORKING" AND YOU WILL FIND LOTS OF PEOPLE WITH THE SAME PROBLEM. THE REPAIR COST IS NOT OS ABOUT £150 TO £200 AND THE CONTROL PANEL IS ABOUT £50. SAMSUNG USED TO BE GOOD AND I HAVE A SAMSUNG TV & 2 PHONES BUT THEY HAVE ALL HAD PROBLEMS & AND A WASHING MACHINE THAT IS OK SO FAR?
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-03-05

Samsung UK Reviews Team

We regret seeing that you have had this issue with your Easy View Convection Microwave. While we can understand your frustration, once the warranty has expired with any of our products then any required repairs would be chargeable. We are happy to see that you are a fan of a number of our ranges, and hope that this does not discourage you from exploring any of them again in the future. ^DB at Samsung Support

Bonzo
5 (9,999)

2024-02-12

Wallasey, Wirral

5 (9,999)
Bought this as a replacement for a Samsung microwave that had broken. Our old one got used a lot and lasted ages. Bought this one as we did not have any problems with the old model. Lots of features and easy to use. Plus able to change the clock without unplugging it!
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Boger
5 (9,999)

2024-01-23

Portishead

5 (9,999)
Working good manuel Not good
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
mad2
1 (9,999)

2024-01-09

London

1 (9,999)
Awful. Do not buy! Has broken down twice within 2 years with the same problem - start button stops working and Microwave will not start. Samsung not taking responsibility and offering a recall or replacement for alternative for what they know is an technical fault with all of these microwaves is shameful. I fully expect some Samsung support representative will reply here with some rubbish about cleaning or turning it off and on again or calling out support. It wont permanently resolve the issue with is a problem with the control board. You can buy replacement control boards online and fit without too much difficulty but even those are expensive. Given that part will fail again, you'll be better to buy a new Microwave if Samsung don't replace it. If you buy this, don't expect it to last more than 1-2 years. Buy another brand. I wont be buying Samsung products ever again. Find another brand.
Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
NS81
1 (9,999)

2023-12-24

London

1 (9,999)
I bought 2 of these microwave ovens - 1 for my mother and 1 for myself. Both of these ovens had a problem with the LCD display which would intermittently not light up a digit (after warranty of course). My mother's turndial eventually stopped working after 2 years rendering it useless. My stop.button has just stopped working after 3 years again rendering it useless. Interestingly a family member has a similar Samsung oven which also has the same problem with the LCD display. A fundamental problem I think. Samsung, maybe stick to making phones.
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-26

CX

Thank you very much for raising this issue with us. We are sorry to read that the two Easy View Ovens you purchased have developed faults with the display, Stop button and turntable. Although your ovens may be out of the warranty period, we do still provide a wide range of support and repair options. To discuss these in more detail, please do not hesitate to contact our Home Appliance Specialists. You can find all our contact methods and their operating hours here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

I Jenkins
1 (9,999)

2023-12-12

East Sussex

1 (9,999)
If you want to replace the machine after only two years - this is the unit for you Cant start - even thought its on fault with the timer same as everyone else Ring Samsung - they will send you a discount voucher for 15% of a new one (!!!!!!!!!!!!!!!) Dont waste your £££££!
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Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-13

CX

We are sorry to read that you experienced an issue with your Easy View™ Convection Microwave Oven affecting the timer function after two years of use, Jenkins. It is also our understanding that you have contacted our Support Teams to be assisted with this and that, although the outcome didn't meet your expectations, you were offered a voucher towards a new appliance. While we appreciate that this situation is not ideal, we would like to reassure you that all our appliances, including this microwave, are thoroughly tested at the time of manufacturing to ensure they meet our highest standards of durability and performance. We hope this won’t discourage you from exploring our range in the future and that we'll be able to delight you again with our future technology. ^CL at Samsung Support

Lucas666
1 (9,999)

2023-12-04

Bedworth

1 (9,999)
Star button don’t work after 1year. Please avoid. Samsung recommended cleaning soap water. Chip on motherboard dead. Half of price cost of part plus engineers pay
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-05

CX

Thank you for your feedback, Lucas, and while we do understand your frustration, we do assure you that we design all of our products to provide a lengthy and reliable service, but we do regret seeing that this has not been your experience. We hope that this does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support

ClareW123
1 (9,999)

2023-11-29

West Midlands

1 (9,999)
Buttons on microwave stopped working just out of 2 year warranty period. Very disappointed in quality. Avoid !
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-30

CX

We are sorry to read that the buttons of your Easy View™ Convection Microwave Oven have stopped working after two years, Clare. We appreciate that this situation is not ideal, and we would like to reassure you that we are here to help. There can be several reasons as to why the buttons on your microwave are not responding, and we would like to share with you this link, made available by our colleagues abroad, where you will find a series of useful steps on how to fix this: https://bit.ly/MicrowavePanelAndButtonsNotResponsive If you need more support, please don't hesitate to contact our Home Appliances experts who are very knowledgeable and always ready to help. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

R Neville
1 (9,999)

2023-11-27

London

1 (9,999)
Very bulky, instructions not clear making many features redundant, stopped working in less than 2 years.
Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-27

CX

Thank you for taking the time to bring this to our attention. We are very sorry to read that you were dissatisfied with the design of your microwave oven, and that you found the instructions to be unhelpful. As your appliance is no longer working, we will be happy to discuss the issue with you and ensure that a solution is found. Whether that be from troubleshooting remotely or arranging a repair, our Home Appliance Specialists will be happy to help. Our experts will also be on hand to provide guidance and support once it is working again, allowing you to make full use of all the incredible features! You can find our contact methods and their operating hours here: https://bit.ly/SamsungUKSupport. Please get in touch at your earliest convenience. ^CR at Samsung Support

Gwenny33
1 (9,999)

2023-11-25

Edinburgh

1 (9,999)
Total waste of money. My previous £50 microwave lasted 5 years and this one only 1 1/2 years Missing part on the display like few other reporting it, start button temperamental. Dial doing what it wants. Can not valid program and can't choose temperature because of it. I registered it with Samsung but they still want to charge me £55+vat fora technician to come and see what's wrong. This is a joke. So disappointed. I bought Samsung as I trusted the brand will never do this mistake again. I will make sure to post it every I can to warn people as it is a lot of money to be wasted ( paid £200 ).
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-26

CX

We appreciate you taking the time to share your feedback on our Easy View™ Convection Microwave, Gwenny. We're sorry to learn you're experiencing an issue with the Start button and dial. Our products are expertly crafted to provide reliable and stable performance, so this certainly isn't the function we'd expect. We understand you've been in touch with our Support Teams, who have confirmed there would be a charge to repair your appliance. We offer a 12-month standard warranty on our microwaves from the date of purchase, meaning any repairs outside this period would incur a cost. Our skilled engineers are expertly trained to get your appliance back to its optimal performance in cases where issues might occur, so we do recommend proceeding with the repair. If you'd like assistance with arranging the repair or have any additional concerns, our Support Teams are here to help. You can find our contact methods and operating times here on our website: https://bit.ly/SamsungUK-Support We appreciate your understanding as we work towards resolving this matter for you. ^AP at Samsung Support

MarkosZ
1 (9,999)

2023-11-23

London

1 (9,999)
As the title says this would have been an excellent appliance if it was built to last but apparently that's not the case with this product. I experienced the same issues as most with the digital display not working and therefore the microwave stopped working which apparently seems like a known issue to Samsung. Mine stopped working shortly after 2 years and upon contacting customer care they advised me to have it checked by an expert who asked for £130 just to have a look at it and obviously more for spare parts and labour which feels like a joke as the product costed less than that. So basically it would be cheaper to buy a new one than servicing the old one. I would expect it to last longer for the price. Very disappointing.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-11-25

CX

Thank you for your feedback Markos, and while we can understand your frustration that you have had this issue with your Convection Microwave oven, we do assure you that we design all of our products to provide a lengthy and reliable service. Our Customer Support team are always happy to help, but it is correct that once one of our products is out of warranty then any repairs would be chargeable. We can understand your decision to not go ahead with an inspection and repair on this occasion, and do hope that this does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support

Bec2
1 (9,999)

2023-11-20

London

1 (9,999)
Loved this microwave so much I was came here to buy another one. I thought I was just unlucky the microwave stopped working after 2 years. The reviews here indicate this is not the case and Samsung are aware there are multiple people experiencing the same exact same problem I have with the display pad and buttons not working, but do nothing - shameful. Other than this major problem it's a great machine with awesome features. Just a shame the main requirement of the machine is missing - that of it working!!
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-21

CX

Thank you for taking the time to share your feedback with us, Bec. We are very sorry to read that you have experienced an issue with the display pad of your microwave oven. We are keen to ensure this is resolved as quickly as possible, so you can continue to enjoy the features of this wonderful appliance. Please get in touch with our Home Appliance Specialists directly, who will be happy to help! You can find all our contact methods and their operating hours here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Westender
1 (9,999)

2023-11-05

1 (9,999)
It’s the worst, and probably the last Samsung micro I’ll own of many in 25 years. Instructions heavily weighted to USA market. In an effort to cover smaller kitchens the interior space is heavily restricted- little clearance between for example crisping tray and walls causing arcing with in any micro inclusive programme. Lack of “indentations” in glass tray to help centre racks and any items on them. Almost impossible to accurately place crisper plate in centre of high rack / thus hitting walls. Internal height is an issue- for example you cannot heat ready rice or soup containers/packs on a plate on the turntable without hitting the grill. And to add insult to injury many programmes are gradually failing as the warranty expires. Bye bye Samsung
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

2 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-11-06

CX

Thank you for taking the time to share your feedback on our Easy View Microwave. We're sorry to hear you're disappointed with the design and are encountering issues with certain programmes. We've designed this microwave with a range of cooking needs and kitchen sizes in mind, however, we understand the interior space hasn't met your expectations. Rest assured your feedback has been taken on board, and we'll use this to drive improvements in our technology in the future. As for the issue you're experiencing with the accessories that came with your microwave and the programs, we recommend reaching out to our experts in our Home Appliance Team. Our colleagues will provide support on getting the most out of your appliance and its features, as well as run through troubleshooting to resolve any issues you may be facing. You can find their contact methods and operating times by heading to the following link: https://bit.ly/SamsungUK-Support ^AP at Samsung Support

hb82
2 (9,999)

2023-11-03

2 (9,999)
Unfortunately we've had the same issue as others - had our microwave for nearly two years but about two months ago the clock light started going, and now the start button doesn't work at all. Therefore we also have to replace our microwave now. Very annoying and wasteful on many fronts. (Side point - the beep that constantly reminds you you've left something in the microwave is super annoying. It can be turned off but that feature stopped working ages ago so we've had to put up with the nagging beep every few mins if you don't remove the food immediately!)
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-11-03

CX

This is not what we like to see, so thank you for bringing this to our attention. We do design all of our products to provide a lengthy and reliable service, so we can understand your frustration that this was not your experience. If you do ever have any issues with any of our products then we would always encourage you to speak to our Customer Support team, who would be happy to look into all available solutions, even when the product is no longer in warranty. We do hope that this experience does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support

Judy66
1 (9,999)

2023-10-07

1 (9,999)
These microwaves are poor performance, I expected it at least to last a good few years. Samsung, you need to recall all microwaves that have developed the same issues with the control panel failing for no apparent reason. Does it not seem strange that the whole control panel feels like its breaking down, we can't use any functions and are now unable to get any resolution from Samsung. Seen a few reviews that seem to be absolutely the same as ours. Not even using it now so the microwave that we planned to use the microwave instead and get rid of the gas cooker I wouldn't recommend this microwave to anyone. we've had it just 2 years and it's clearly not fit for purpose. Anyone who has this model MC28M6055CK, if you've lost digits on the time display, wobbley non functioning buttons, we've just turned it off as I'm concerned for our safety. If anyone has this same problem get it sent to to be checked, if you have the 3 year warranty.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
WM00
1 (9,999)

2023-09-27

West mids

1 (9,999)
I have had this microwave just over 12 months and the tempremental keypad now has certain buttons not working most annoying being the start button. First a few mode selects seemed to not always respond unless stop was pressed first thinking this was the sequence needed to change mode but now at least half do not work. This is not what I expect from a samsung product, it is not a heavly used product in our house which adds to the disapoinment in this product.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-28

CX

We are sorry to read that certain buttons on your Easy View™ Convection Microwave Oven, including the Start button, do not always respond when you press them. We also understand that you purchased the unit just over 12 months ago, and that this situation is not ideal. There can be several reasons as to why the buttons on the display work intermittently, and we recommend following this link shared from our colleagues abroad, where you will find a comprehensive guide on how to troubleshoot this issue: https://bit.ly/MicrowavePanelAndButtonsNotResponsive If you need more support, please don't hesitate to get in touch with our Home Appliances experts who will be ready to assist you further with this. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Pharmacychris22
1 (9,999)

2023-09-21

West Yorkshire

1 (9,999)
This microwave worked 'fine' for a while until it was just past its warranty period. After this, just like many many other reviewers, the buttons just stopped working and the display became faulty. We can manage with a slightly faulty display bit now the buttons have stopped, there is no way to use any functions of the microwave. It appears this is a manufacturing fault on the unit and surely Samsung are aware of this. Having contacted them they are totally unwilling to help and are trying to charge for an engineer visit to give a quote to fix it! Surely they should be replacing these units that are not fit for purpose free of charge having spent a large amount for a microwave that stops working after 2 years.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-22

CX

While do understand your frustration that your Easy View Convection Microwave has developed an issue with the buttons, we do assure you that we design all of our products to provide a lengthy and reliable service, and that there are no known faults with this model. It is regrettable to see that this is not the experience that you have had, but we would still encourage you to keep in touch with our Customer Support team, as we would like to get your microwave back to perfect working order, and offering you diverse ways to prepare your meals. ^DB at Samsung Support

Diane m
1 (9,999)

2023-09-21

1 (9,999)
Loved this microwave when I bought it. Slowly the function buttons stopped working. Finally the start button stopped working. Seen the same comments on other reviews but not on Samsung page. Called Samsung to see if anything could be done, unfortunately it's out of warranty but started going wrong during its first few months. If they can get the digital part reliable,I would gladly have another one.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-22

CX

We are very sorry to see that you noticed the buttons of your Easy View™ Convection Microwave Oven started not functioning correctly after a few months of use, Diane. We also appreciate that you contacted our Support Teams to receive assistance with this, who confirmed that the unit is now out of warranty. Although a repair in this instance would be chargeable, one of our engineers will make sure to restore the unit back to its fully working condition, so you can make the most of its excellent cooking features for many more years to come. If you would like to go ahead with the repair, please don't hesitate to contact our colleagues again, and they will be ready to help. For future reference, you can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Loyal Samsung buyer
4 (9,999)

2023-09-15

North west

4 (9,999)
This has been a life saver! This combination microwave oven does the job indeed . The one issue we had with the first one bought was that it though it lasted a long time, it was until the fan or moto started grinding at the rear which caused burning marks and sparks, so that stopped us using the oven setting. Luckily we have D and G insurance, so it got written off of course, but the replacement came directly from Samsung, and this is where our problems begin. Dealing with Samsung is already a little stressful but with our replacement, it arrived with scratches over it, second replacement had scratches and chips on internal casing and externally, third replacement had door issue which was a manufacturing fault for the latch, forth replacement had damage again and had rust on the inside. We are still dealing with Samsung to sort this out and for the price it costs you would think that this well known brand would have only good quality products sent out but I guess this is maybe a bad batch stored away in their warehouse or wherever they get sent from? The microwave had to be kept between replacements and on a couple of them the crisping plate that is supplied with it keeps rubbing along the rear of the microwave and causes sparks unless you stop it, open it and adjust it until you manage to center it. Because of this plate issue it will take the coating off the rim of it making it rough/sharp unless you can correct it. The crisping plate can slide on the rack so I reckon this will be an ongoing issue? I hand turn the turntable when the rack and plate are first placed in so I don't have this issue to make it centered, then it's not ideal to do after a cooking session when it's hot , so I have to do the stop, open, adjust, start process again. Overall this is a must have appliance with its versatility for cooking. Using the two racks to cook two meals at the same time. Multiple functions for different food groups
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2023-09-16

CX

Thank you for taking the time to share with us this in-depth review about your experience with the Easy View™ Convection Microwave Oven. While we are pleased to see that you think this is a must-have appliance with its multiple cooking functions that makes it a useful and versatile tool for any cooking habits, we are sorry to see that you experienced a series of issues with it, and that you are currently waiting for a working replacement from us. This isn't certainly the experience we would want our customers to have, as we always aim to provide a fully working product, in new condition, with the first replacement. Please get in touch with our Home Appliances specialists, so we can look into this case and offer you full support with this. You can contact our colleagues at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUKSupport Our Home Appliances specialists will also be able to assist you with the issue you mentioned related to the plate sliding on the back, which should not happen as the appliance is designed to keep it in place and centred while using it. If you have been in contact with our Online Shop Team for the replacement, you can reach them at the same contact number mentioned above starting with 0333. ^CL at Samsung Support

Higgs
1 (9,999)

2023-09-14

1 (9,999)
Not even 18 months old and the start button has stopped working - rendering the microwave completely useless!!!! We thought our Samsung microwave would be a good investment but now looking at reviews the start button malfunction seems to be a common problem that Samsung has been aware of for a very long time! The call-out and repairs will cost us more than what we bought the microwave for - so really not worth getting repaired or buying a new one if it's going to have the same issue. Just a great way for Samsung to steal money from once very loyal family customers over the years who will now steer clear from Samsung appliances as this is not the first issue we've had in the past year. Disappointed with products and service - wouldn't recommend.
Helpful?

Features

4 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
JoelB
1 (9,999)

2023-09-10

London

1 (9,999)
After about 18 months 2 years many of the buttons stopped working. We had to try restarting it or pressing some buttons in a particular order to get it to work. Now the buttons are totally not working. This is an awful awful microwave. Having now seen all the other reviews it seems patently clear there is some sort of inherent problem with the electronics/PCU. It's not acceptable that so many of us have had to put up with this fail and no doubt all after the standard 1 year warranty has expired. Maybe worth complaining to Trading Standards or reporting to Which?
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-11

CX

Thank you for your feedback, Joel, although we do regret seeing that you have had this issue with your Convection Microwave Oven. We do design all of our products to provide a lengthy and reliable service, but we can understand your frustration if this has not been your experience. We'd recommend speaking to our Customer Support team, so that they can look into any available solutions for you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

Safyan
1 (9,999)

2023-08-31

1 (9,999)
LCD stopped working, the start stop button stopped working, the microwave/oven was very tempremental throughout the past year or so.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-02

CX

This is not what we like to see, Safyan, so thank you for bringing this to our attention. If you have not done so already, we'd recommend speaking to our Customer Support team so that they can go through all available options with you. You can find details for the different ways to contact them, plus their opening hours, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

STaylor
1 (9,999)

2023-08-28

Gorleston

1 (9,999)
Faulty start button operation and display segments missing. Many reviews here with this same issue. I can understand that what ever we buy can develop a fault but in this case it appears to be an inherent manufacturing defect, what is worrying is that Samsung have given no indication that they have resolved the issues with this model or made allowance for it by offering a free repair or replacement to those customers outside of the guarantee period. So, I came here to buy a robot vacuum, not leave a review but having seen that others have had the same problem with this microwave and the lack of redress from Samsung, I will not be buying anything more bearing the Samsung name.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-29

Samsung Support

Thank you very much for sharing your feedback with us. We are very sorry to read that you are unhappy with your microwave and that you have been experiencing a fault and issues with the display since purchasing it. We care deeply that our customers do not experience any issues with their products, and we would like to discuss this with you in more detail. With more detail regarding the problems you are having with the microwave, we are confident we can help and ensure a permanent solution is found. Please get in touch with our Home Appliance Specialists directly. You can find all our contact methods and their opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

peter
5 (9,999)

2023-08-18

England Herefordshire

5 (9,999)
Amazing performance from a machine that will save me from using my large expensive gas oven1
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
EvertonSue74
1 (9,999)

2023-08-14

East of England

1 (9,999)
Broke in 14 months, wrong details on the receipt bought directly from you and you won't honour the guarantee
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-15

Samsung Support

We're sorry to see that you've had an issue with your microwave. We'd love to look into this further and get it sorted, so please stay in touch with our Customer Support Teams, who will provide you with all the advice you need regarding the warranty and repair. All of our contact details and opening times can be found here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Perkster24
1 (9,999)

2023-08-05

Maidstone, Kent

1 (9,999)
I thought there was something wrong with the unit early on (< 1 year) when every now and again, despite going through the motions, it failed to heat things. I put it down to me hitting a wrong button. Then the display started losing led's. Then, as others have mentioned it wouldn't cook past 10 minutes. Then certain buttons stopped working altogether. Today it finally gave up the ghost. I thought about getting another one, (as I liked the features), but came across all the poor reviews on here. Think I'll swerve that idea then.
[D] Alternative Text [D] Alternative Text
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-07

Samsung Support

We regret seeing that you have had the issues that you have described with your Easy View Convection Microwave Oven, and we can certainly understand your frustration. If you do still have the oven the we would recommend speaking to our Customer Support team so that they can go through all available solutions with you to correct these issues, and get it back to providing you with everything that you bought it for. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact. We hope that this experience does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support

Astolfo
1 (9,999)

2023-08-04

Buckinghamshire

1 (9,999)
My previous Samsung combi microwave lasted more than 15 years. This one started having faulty display segments and erratic controls after two years. The behaviour is similar to that described by other reviewers. Luckily, for now, the plain microwave function is still operational, but other features are hit-and-miss. I liked the oven while it worked, but now it is a source of regret and frustration. Sometimes I wonder if it is even safe to have a microwave oven with unreliable electronics. I contacted Customer Support and they offered a discount on a future purchase.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-08

Samsung Support

While we're pleased to see that you are still able to use your Easy View Convection Microwave Oven, we do regret seeing that it has developed some faults, and that our Customer Support team has been unable to resolve them for you. We are pleased to see that they have offered a discount to you, to make it a little easier should you eventually have to replace this model, so we hope that this experience does not discourage you from exploring our range again in the future. ^DB at Samsung Support

well hip
1 (9,999)

2023-08-02

DORSET UK

1 (9,999)
START BUTTON FAILURE: When it worked, it was OK, but failed with the same problem as documented by others, the START BUTTON FAILED, and part of the digital clock failed too. Honestly I not care much about the clock, but the START BUTTON FAILURE means the microwave has to be replaced.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-03

Samsung Support

Thank you for your feedback, although we do regret seeing that you have had the issues that you have described with your Easy View Microwave Oven. We can certainly understand your frustration, and do hope that a replacement can be provided as soon as possible, and the new model delivers all of the superb quality that you would expect from our range. ^DB at Samsung Support

alex2121
1 (9,999)

2023-07-30

Norwich

1 (9,999)
Start button stopped working properly after 16 months of light use. The display began to fail the following day. Now having read the reviews this seems to be a common and well known problem with Samsung (and several other makes) microwaves and they should probably stop selling them until they can fix these issues. I won't be buying any more appliances from Samsung.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-07-31

Samsung Support

Thank you for taking the time to write a review for your Easy View Microwave Oven. We are very sorry to read that you are experiencing a fault with the Start button and display. We are keen to discuss these issues with you in more detail and ensure that you know what your options are when it comes to possible solutions. Please get in touch with our Home Appliance Specialists directly for guidance. You can find all our contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

DEETHESTARMAN
1 (9,999)

2023-07-25

EAST ANGLIA

1 (9,999)
SAME PROBLEMS AS OTHERS HAVE STATED, LESS THAN 2 YEARS OLD, BUTTONS DO NOT WORK , DISPLAY IS HALF MISSING, BEEN OFF AND ON OVER A FEW MONTHS BUT THIS WEEK EVERYTHING CAME ON AND NEARLY CAUGHT FIRE, THANK GOD I WAS NEAR. NOW COMPLETELY NOT WORKING AND WAS ADVERTISED WITH 3 YEAR WARRANTY BUT DID NOT REALISE YOU HAVE TO REGISTER IT WITHIN A SHORT TIME WHICH RAN OUT SO ONLY 1 YEAR! STREER CLEAR, THERE ARE MANY REVIEWS SIMILAR ON THE INTERNET. WON'T BE BUYING SAMSUNG AGAIN FOR SURE.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
NotAChef
4 (9,999)

2023-07-22

Glasgow

4 (9,999)
I am really impressed with this and use it every day the reason I deducted 1 star is the slim fry feature has never been used as it’s complicated programs I really need to speak to the experts and learn how to use it as the instructions are ok not easy to use like it should say 1 chicken steak takes x amount of time instead it’s all weights who had time to weigh food would be easier if you could select level and time but u can’t.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2023-07-24

Samsung Support

It's great to see that you are loving the vast majority of your Easy View Convection Microwave, although we do regret seeing that you have had some issues using the slim fry feature. We do aim to make all of our products as user-friendly and intuitive to use as possible, but we can understand your frustration if this has not been the experience that you have had. We are happy to take on board your comments regarding a potential change that would make our microwaves more universal for use, as we're always happy to look into ways to improve everything that we release. ^DB at Samsung Support

uselessoldman
1 (9,999)

2023-07-11

Leeds

1 (9,999)
Bought mine 12/2019 lasted 6 months and the magneton went. Thankfully fixed under warranty (3 yrs) and engineer said it was EXTREMELY rare? Worked fine until 7/2023 and guess what? The magnetron has gone again. Quote of £200 including £99 to collect and time and parts to repair, that is MORE than I paid for it. Thankfully bought another working on eBay for £12.50 !! and to be honest THAT IS ALL ITS WORTH. Magnetron supposed to last 2000 hours 7/8 years normal use MINE had very light use and neither magnetron lasted more than 200 hours coincidence I do not think so !!!
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-07-14

Samsung Support

Thank you for taking the time to share with us this review about your experience with the Easy View™ Convection Microwave Oven. We are very sorry to see that you experienced an issue with the magneton part first in 2019, when the device was repaired under warranty, and then this month when the device is out of warranty. We also appreciate that you contacted our Support Teams recently to receive assistance with your microwave, and that you were not happy with the repair and collection fees given. Finally, we understand that you decided to purchase the same model on eBay as you wished to not proceed with repairing the old unit. Although we understand that this situation is not ideal, we would like to reassure you that all our microwaves, their components and parts go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of quality and durability. Nevertheless, from our end, we will make sure to pass this feedback on to our relevant department so we can use it to improve our future products and technology. ^CL at Samsung Support

Humph
5 (9,999)

2023-07-02

Suffolk uk

5 (9,999)
Our second Samsung combi but wow this has extra cooking options I'm still getting used to the Hot Blast & Air Fryer options - so far so good I would recommend this for any kitchen
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
RMMIT
1 (9,999)

2023-06-20

1 (9,999)
The start button has just failed on mine . Everything else works but you can't start the microwave .
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-06-21

Support

We're sorry to see that you've got an issue with the start button on your microwave. This isn't what we'd expect at all and would love to get this sorted for you as soon as possible, so you can continue to enjoy your microwave. Please get in touch with our Home Appliance specialists who can look into this further with you and get it repaired if necessary. Follow this link for all our contact details and opening times: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

benw
1 (9,999)

2023-06-19

wales

1 (9,999)
So, this microwave, like seemly everyone else's, has broken down and failed within a relatively short time (a little over 2 years for me) I get it's not in warranty anymore, but I'm used to appliances like this lasting for 15+ years. The fault is the same fault as everyone else's - the start button (and several other buttons) don't work anymore, so even though the machine is mechanically perfectly functional, it is completely useless as it won't turn on. It's a massive pile of e-waste. Although I clearly wouldn't recommend an untrained/unskilled person taking a microwave apart, I am a skilled professional so can do so safely. On removing the control board of this microwave, I found that the control board itself has a date code of 2014, so they have been using the same faulty/unreliable design for nearly 10 years now and are still selling microwaves that use it. My unit's control board had it's eeprom write headers soldered on, and a new part number stamped on top of an old one, which implies it was either originally intended for a different product, or it's a reflash of an old faulty board. Given this, and the very poor condition of the PCB traces on this board, it's my belief that this board was a salvaged control board from a failed/broken microwave, possibly from a different model that a samsung engineer has reprogrammed to use in my microwave. This model, at the current price of £129 would be an excellent purchase, but don't be fooled by their offer of a 3 year warranty, there is a fair chance you will need to use that warranty, and when you do, you will at best just delay the inevitable. just search ebay for used examples of this product, most of them cite intermittent start button issues
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-06-20

Support

Thank you for your feedback, Ben, although we do regret seeing that you have not received the lengthy and reliable service that we design all of our products to provide. While we can confirm that there are no known faults with the Easy View Convection Microwave Oven, we can understand your frustration that you have experienced an issue with the start button. We would also not recommend anyone dismantles any of our electronic appliances, unless they are specifically trained to do so, for safety reasons. Even when a device is out of warranty we can still arrange for an engineer to attend to complete a chargeable repair. If you do ever need any assistance with any of our products then our Customer Support team are available to provide advice, or discuss options for repair. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

DeeBee
5 (9,999)

2023-06-18

London

5 (9,999)
Just what I was looking for, a large capacity microwave in black, and this has the added bonus of being a convection oven. It's simple enough to use with access to an online instruction manual.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Suebdo
5 (9,999)

2023-06-18

Yorkshire

5 (9,999)
I bought this microwave as my old one stopped working after 15 years. I thought I could manage without one, but I was wrong, it's all the little heating up of small portions of foods where you need a microwave.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

4 (9,999)

Performance

5 (9,999)
Sue Rab
1 (9,999)

2023-06-09

1 (9,999)
Like almost everybody else has said, the buttons worked intermittently. Sometimes the microwave would work, but not always. Now it won't work at all. Oven is less than two years old. Total waste of money. Will not be buying Samsung again and I am about to go on to Facebook to try to prevent other customers from wasting their money.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-06-09

Support

We are sorry to see that the buttons of your Easy View™ Convection Microwave Oven have stopped working completely after two years, Sue. We appreciate that this situation is not ideal, and we would like to reassure you that we are here to help. Please unplug your microwave and clean the buttons by following these steps: unplug the microwave from the electrical socket > Open the door of the microwave > Soak a sponge in clean, warm water > Spray the sponge with an all-purpose cleaning spray > Wipe the buttons with the sponge and remove any stains or debris > Wipe off the buttons with a tea towel to remove any residue. Allow the front of the microwave to dry before plugging it in and trying again. Next, please also ensure the Child Safety Lock is not enabled. If you continue experiencing the same issue after the previous steps, we recommend contacting our Home Appliances specialists who will be able to assist you further with this. You can contact them at 0333 000 0333 Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Bill123456
1 (9,999)

2023-04-22

1 (9,999)
As per so many other comments on here lasted 18 months then controls stopped working … it was repaired … now after another 18 months … same thing. Major inherent fault … so many reviews report the same thing.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-04-23

Samsung Support

Thank you for taking the time to share your feedback with us, Bill. We are sorry to read that you are experiencing an issue with your Easy View Convection Microwave Oven. Please get in touch with our Home Appliance Specialists to discuss the details of the issue. They will be happy to help and ensure that you get an effective and permanent solution. You can find all out contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Bobby
5 (9,999)

2023-04-22

Wisewood, SHEFFIELD.

5 (9,999)
A great microwave with plenty of features, made some nice scones and sausage rolls using the hot blast mode. Stewed some rhubarb plus some other food using the microwave mode.,
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I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Ibe
4 (9,999)

2023-04-19

Aylesbury

4 (9,999)
Perfectly Brilliant.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Thornn
4 (9,999)

2023-04-18

West Midlands

4 (9,999)
Only had this about a week and been utilising as many functions as I can, I have made cupcakes, roasted vegetables, potato wedges, microwaved. All works as you’d expect. I did have some tinned new potatoes explode on the slim fry option so might need to try hot blast next time. I would like a little more description as to what each setting can be used for, you can Google the make and model and find a more in depth user manual which I have downloaded and saved. Another feature that would be nice is to be able to turn off the turntable on the auto modes. Otherwise so far I’ve been really enjoying it, the control panel is simple to use and it’s handy having the auto programmes inside the door. It will continue to take time getting used it it and learning it but as long as you don’t forget to rotate the food when the turntable is off it should be plain sailing!
I recommended this product.
Originally posted on argos.co.uk

Design

4 (9,999)

Features

4 (9,999)

Performance

4 (9,999)
Mikedes
1 (9,999)

2023-04-13

Paignton

1 (9,999)
We love it but so unreliable we are on our fourth, 1st one after 9 months the rotary controller became less and less responsive and flaky. John Lewis replaced it but the replacement made a strange noise out of the box so replaced again, the next one the rotary control started to become unresponsive within a year just as the first one had done so JL replaced it yet again. After 3 months the current one started to shut down and the display went blank. This happens every couple of weeks or so requiring us to turn the power off and back on which gets it going again and its still not a year old, we don't even bother to set the clock anymore. We really love this machine which is why we are putting up with the problem in spite of the intermittent shut downs as everything else is currently working as it should. We would send it back but an intermittent problem like this would probably be hard to find and we cant afford to be without it for any length of time. What a shame such a great machine is so seriously flawed.
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Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-04-14

Samsung Support

We are disheartened to see that you experienced a series of different issues with our Easy View™ Convection Microwave Oven with HotBlast™ Technology products, Mikedes. We also understand that, after three months of use, the microwave you currently own shuts down intermittently with the display going blank. We would love to offer you full support with this so you can make the most of your microwave and its incredible cooking features. Sometimes the microwave will turn itself off if the temperature is registered as too hot and unsafe for use. After a short while, does the microwave switch itself back on and start working again? If so, the powering off may be caused by the microwave overheating and unable to cool off. Please make sure the microwave is placed on a flat level surface. There should be at least 10cm (4 inches) of space behind and to both sides of the microwave, with 20cm (8 inches) of space above it. We also recommend changing the fuse of the microwave as this can fix the type of issue you are experiencing. To do this, please follow these steps: 1. Access the fuse by carefully removing the cover of the plug. Depending on the plug, this may require a screwdriver. 2. Once you have exposed the fuse, remove it from the fuse holder. 3. Replace it with a new fuse which has the same amp rating as the one currently in the plug. For example, replace a 13A fuse with another 13A fuse. 4. Secure the plug cover back into place. If you are still experiencing issues with your microwave, which is still within its 12-month warranty if it was purchased new less than one year ago, please don't hesitate to contact our knowledgeable Support Teams who will be able to offer you full support with this. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUK-Support In the meantime, we would like to reassure you that all our appliances, including our microwaves, go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of quality and performance. ^CL at Samsung Support

Richy33
3 (9,999)

2023-04-07

Hampshire

3 (9,999)
Great potential, but I do wish it came with a recipie book. It has a lot of features, but I still can't find the best way of doing a crispy skinned jacket potato. It doesn't actually come with an example cookbook, you are given a link to download and print one yourself from Samsung. But as I say, it doesn't have a jacket potato in the book. One thing I don't like is that you have to pull the door open. If the unit is positioned on a smooth surface the pulling action pulls the microwave towards you. I find I have to use my other hand to keep it in place while pulling the door with the other hand. A push button door release would be much better.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Response from Samsung:
2023-04-08

Samsung Support

Thank you for your feedback regarding your Easy View Convection Microwave Oven, Richy, although we do regret to see that it's not capable of providing you with all of the settings that you were hoping for. While there are number of potato dishes available to be prepared with the microwave, we can confirm that jacket potatoes is not amongst them. We do want to make sure that we're always providing our customers with everything that they'd want, so we'll be happy to take on board your feedback regarding this, and the addition of a release mechanism for the door. ^DB at Samsung Support

ok
4 (9,999)

2023-03-28

Sudbury

4 (9,999)
Bought just over a month fantastic size and worth the money ,did buy another one a month before this one from another shop sold it as just not big enough could fit a standard size jug in it. But this samsung one fantastic you can fit 99.9%cookware inside it 4 star rating
I recommended this product.
Originally posted on argos.co.uk

Design

4 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Liz H
1 (9,999)

2023-03-23

Nottinghamshire

1 (9,999)
What I don't love about this microwave definitely out weighs the two things that are ok
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-03-25

Samsung Support

We are disheartened to see that the Easy View™ Convection Microwave Oven with HotBlast™ Technology is not meeting your expectations, Liz. We would love for you to be able to make the most of the amazing cooking features and smartness of this appliance as much as possible. For this, we recommend following this link, kindly shared by our colleagues abroad, where you will find a straightforward guide on how to cook with your microwave in the best way: https://bit.ly/HowToCookWithSamsungMicrowaveOven If you are experiencing any specific issue with your microwave or have any questions, please don't hesitate to get in touch with one of our knowledgeable Support Teams who will be happy to offer full support with this. You can find our contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

Moon
5 (9,999)

2023-03-15

Newark

5 (9,999)
Fantastic results, reheating, baking, roasting. Internal coating is so easy to clean.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
suejabega
4 (9,999)

2023-03-01

South Wales

4 (9,999)
Still learning and a little unsure,but it's much more efficient than my previous m/ wave and a lot more internal space
I recommended this product.
Originally posted on argos.co.uk

Design

4 (9,999)

Features

3 (9,999)

Performance

4 (9,999)
NickHa
1 (9,999)

2023-01-08

Emsworth

1 (9,999)
Good features on paper & looks good. Was ok to use while it lasted (the combi/hot blast was more of a grill feature.. annoying when I paid extra for oven functionality). The real issue is quality/longevity. I don't actually use it that often, but within 15 months the controls started acting oddly, and within 3 years the start/stop buttons don't work & it's ready for the bin. A common issue with this model - it only lasts a year in some cases. Buy a cheaper (& more reliable) brand.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

3 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-01-09

Samsung Support

We are very sorry to read that you feel this way about the quality of the Easy View™ Convection Microwave Oven with HotBlast™ Technology, Nick. At the time of manufacturing, all our products go through a series of rigorous tests to ensure that the final product is up to our very high standards of durability and performance. We strongly recommend contacting your closest Samsung Support Centre who will be able to locate your closest engineer who can come to inspect the microwave and, if needed, repair it. You can find your closest one here: http://bit.ly/SamsungSupportCentre If you have any type of queries about this, one of our Support Teams will also be happy to assist you. You can find our contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Rab
5 (9,999)

2023-01-06

Scotland

5 (9,999)
Disable the beeper, press STOP/ECO and the Microwave button simultaneously. You should see OFF displayed as confirmation. To turn the beeper back on, repeat this process.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Bgidley
1 (9,999)

2022-12-25

Herefordshire

1 (9,999)
Was quite happy with this for first 18months but then it started breaking. Currently - on the display some of it is no longer backlit - The start button used to do 30 seconds of microwave on first press, now it does it about 30% of the time (oddly enough mainly in mornings) - The Slim fry button used to be selectable directly, but for some reason you now have to press another program first, then change it to slim fry. Most of this happened just after warrenty expired. Harms my view of Samsung as a brand. I can see others on these reviews have same issues appears to be a design fault.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-12-26

Samsung Support

Thank you for taking the time to share your feedback with us. We are very sorry to read that you are experiencing difficulty with your Easy View Microwave Oven. Although your microwave may be out of the warranty period, our Home Appliance Specialists will still be able to provide you with support. We recommend contacting them directly so they can discuss the issues you have described in more detail. Once they know more, they will be able to provide troubleshooting steps and find a solution. You can find our contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

richard2875058
1 (9,999)

2022-12-10

Nottinghamshire

1 (9,999)
This was a great microwave until the start button stopped working. Warranty information on the website for microwaves isn’t great. Very expensive microwave that now needs scrapping. DO NOT BUY!
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

3 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-12-13

Samsung Support

Thank you for taking the time to share your feedback with us, Richard. We are sorry to read that you have experienced a button fault with your Easy View Microwave. We are very keen to discuss this with you in more detail. Our Home Appliance Experts can run through some troubleshooting with you, and if needed, discuss your warranty situation and all your repair options. You can find all our contact information and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Lynn D
1 (9,999)

2022-12-04

Northern Ireland

1 (9,999)
Having researched the microwaves at the time I was impressed by all the features this microwave was supposed to have. Considering i hardly used the microwave After a short length of time the clock /numbers were not visible and could.not use the microwave to use 900 Watts. With lockdown I waited to contact Samsung but even with everything being closed they were basically unhelpful and offered no assistance. Now the start button does not work at all so I'm left with a microwave that cost nearly £300 that isn't even working. Very disappointed.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-12-05

Samsung Support

We are very sorry to see that your Easy View™ Convection Microwave Oven with HotBlast™ Technology has stopped working, Lynn. We would love for you to be able to make the most of the incredible features and cooking power of this appliance now. Although we appreciate that you contacted one of our Support Teams during lockdown, we recommend getting in touch with our colleagues again who will offer you full support with this and, if necessary, assist you with booking a repair. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

anyl
5 (9,999)

2022-11-19

londres

5 (9,999)
Olá, meu prato do micro-ondas quebrou, gostaria de saber como posso comprar outro; modelo mc28m6055ck
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
reliability
2 (9,999)

2022-11-05

2 (9,999)
very nice microwave with great features but not too reliable; very quickly after the first year of usage issues started with selecting various functions and in the end start button failed
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-11-08

Samsung Support

Thank you for taking the time to write a review for your Easy View Microwave Oven. If you are still experiencing the issues you have described, we are keen to discuss them with you in more detail and ensure that a solution is found. Please contact our Home Appliance Specialists directly. You can find our contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support

Emma1991
1 (9,999)

2022-10-18

Derby

1 (9,999)
After purchasing in August 2020 it has stopped working I see so many reports about the same issue and now because 1 year warranty is over I've gotta pay for engineer to have a look and then god knows how much to get it fixed . Not happy I may aswel purchased a cheap one that would have lasted alot longer waste of money and tbh what's the point in spending more money on it when it could cost me hundreds to get it fixed .
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-10-19

Samsung Support

We totally appreciate how important it is to have a fully working microwave oven, Emma, and we certainly would like to look into this for you to help you reach a resolution as soon as possible. Although the repair would be chargeable if the microwave oven is outside the 12-month manufacturing warranty, our engineers would ensure that the appliance will be thoroughly fixed so you can enjoy it again for many more years to come. We recommend getting in touch with your closest Samsung Support Centre who will be able to locate your closest engineer so the repair can be carried out. You can find your closest one here: http://bit.ly/SamsungSupportCentre We would also like to reassure you that all our products, including the Easy View™ Convection Microwave Oven with HotBlast™ Technology, go through a series of rigorous tests to ensure that each item meets our high standards of quality. If you have any type of queries, one of our Support Teams will also be happy to assist you. You can find our contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Shazza99
1 (9,999)

2022-10-11

Sheffield

1 (9,999)
Lovely looking with lots of useful features but mine is 17 months old and part of the digital display is now missing (making it very difficult to set timings) and the hot blast feature will set at a maximum 9.5 minutes cooking time (pretty useless). Not worth the money.
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-10-12

Samsung Support

We're sorry that there has been a couple of issues with your microwave, Shazza. We can certainly look into this and see if there is any way to rectify the problem with the display, and provide you with all the advice you need on the different cooking programmes. Please get in touch with us! We'll get you loving your microwave again. Follow this link for all our contact details and opening times: https://bit.ly/SamsungUK-Support ^EM at Samsung Support

Misty 12
5 (9,999)

2022-10-05

Cannock WS12

5 (9,999)
My son recommended this and I am thrilled with it
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Rosielee
5 (9,999)

2022-09-21

Dorset

5 (9,999)
Saves hours of cooking in the oven and food tastes amazing.
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
Suzieq699
2 (9,999)

2022-09-14

Derbyshire, UK

2 (9,999)
Returned no jacket potato mode. Nice looking microwave though.
Originally posted on argos.co.uk

Design

4 (9,999)

Features

2 (9,999)
Tia
3 (9,999)

2022-09-14

South west london

3 (9,999)
Am happy with the. Product
I recommended this product.
Originally posted on argos.co.uk

Design

4 (9,999)

Features

5 (9,999)

Performance

5 (9,999)
xkatiex
2 (9,999)

2022-09-12

York uk

2 (9,999)
I really loved this microwave, until 2 years down the line the microwave feature decided to stop generating heat. I have many other Samsung home appliances so naturally, since I had no issue with those, purchased this. I registered warranty but apparently I have no cover despite stating 3 years and months down the line customer service never did call me back to support me with my faulty appliance. I have lost so much faith now in repurchasing another Samsung product which greatly saddens me
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-09-13

Samsung Support

It's always good to see when a customer is a fan of one of our products, and our brand in general, so we do regret to see that your fondness for what we produce has been reduced due to the issues that you've been having with two different models of this microwave. We do value all of our customers, so we would like to keep you exploring our ranges for a long time to come. We do recommend keeping in touch with our Customer Support team, so they can continue to look into resolutions with you, especially regarding the extended warranty you believe you have. We do hope that a satisfactory resolution can be found, and that you're back to loving everything this microwave can do for improving how you prepare healthy and tasty meal options. ^DB at Samsung Support

Kathleena
2 (9,999)

2022-08-31

London

2 (9,999)
It started out a great microwave, although a little complicated to follow all the instructions. However after 2 years the machine has decided to stop working. The start button has stopped working as has the stop/cancel. Seems like a design fault but now I have to buy a new one, I thought these things last at least 10 years - my others have....
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-09-01

Samsung Support

This is not what we like to see, Kathleena, so thank you for bringing this to our attention. We do design all of our products to provide a long-lasting service, but we regret to see that this has not been your experience. If you have not done so already, then we'd recommend speaking to our Customer Support team, so they can discuss any available options. You can find details for all the different ways to contact them, plus their opening times, by following this link: https://bit.ly/SamsungUKSupport ^DB at Samsung Support

TedDerksen
1 (9,999)

2022-08-26

1 (9,999)
Had to replace first one within a few months only to have second one last just long enough for the warranty to expire. These microwaves work well when they work but they all die within 2 year so don't waste your money and get something else....
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-08-30

Samsung Support

We regret to see that you've had these issues with the two models of this microwave that you've had, Ted. We do assure you that design all of our products to provide a lengthy and reliable service, so can certainly understand your frustration if this has not been your experience, and hope that this does not discourage you from purchasing from any of our ranges again in the future. ^DB at Samsung Support

TAshley
2 (9,999)

2022-08-09

Huddersfield

2 (9,999)
The first one I got was faulty, the case was distorted so it only sat on 3 feet so I had the problem of swapping it by taking the old one back to the collection point and then going for the new one almost 2 weeks later. I've not used the new one much yet but immediately had a problem with it sliding on my shiny granite worktop when I try to open it. The feet are hard plastic, why isn't there a rubber pad on them, has nobody at Samsung got sense to think of that? The next problem was that I'd just set the clock, then accidentally pressed the rotary knob, which reset the clock - annoying! I'm also disappointed that the light is a filament bulb - why not LED lighting? I know the power use won't be high but it's not customer replaceable, so when it fails it means a sevice call! There's not much benefit having an easy view door if it's dark inside. All in all not a great start.
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

4 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-08-30

Samsung Support

We regret to see that you had the issued you've described with the first model that you received for this microwave, and can certainly understand your frustration. While we would be unable to make any alterations to the design of the microwave at this stage, we would be happy to take on board your feedback regarding your dissatisfaction with the feet, the knob, and the internal lights, so we can keep on providing our customers that they could want or need. The Easy View Convection Microwave does offer a wide of range or ways to quickly prepare both dynamic, and healthy meal options, so we do hope that exploring these options has helped to make it a worthwhile purchase. ^DB at Samsung Support

Enrico57
2 (9,999)

2022-07-14

North Yorkshire

2 (9,999)
First few years great product Cooking methods complex and instruction manual not layed out well BUT there is a defect with poor cheap variable response control panel. Outcome only microwave function would work via lower right hand dial Samsung make unbeatable TVS X Phones but cooking and washing are frustrating in being unreliable
Helpful?

Features

5 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-07-15

Samsung Support

While we are happy to see that you were initially very pleased with your EasyView Convection Microwave oven, Enrico, we regret to see that it has become a little less reliable as it has aged. We assure we do design every one of our products to provide a lengthy and rewarding service, not just our smartphones and smart TVs, so we do hope that this does not discourage you from exploring any of our ranges at any point again in the future. ^DB at Samsung Support

Matt89
1 (9,999)

2022-05-16

Shropshire

1 (9,999)
The title is not 100% true, the clock still functions correctly but if your on the look out for a countertop digital clock smaller products are available. Until yesterday this microwave had been used daily to warm up milk in the morning for my children's cereal, weekly for jacket potatoes and occasionally for cooking soup. In my opinion very moderate use. The unit looks brand new. Shortly after the first year of owning, we found out that the grill function didn't work. Button just did nothing. After maybe 2 years of owning we couldn't start the microwave if the timer was set to anything 10 minutes or above. For 3 jacket potatoes we had to start it at 9:30 and then turn knob to increase it to 11:30. Now the microwave wont start at all. My educated guess is that its an issue with the main computer module and these are priced at around 80% of a new microwave. I'd imagine engineer costs would put it up beyond the cost of a new unit. I had a similar issue with my Samsung washing machine so I think they have some learning to do. After looking at reviews of the current model I can see other people are having the same issue. With only 1 years warranty these are really not worth the cost or the hassle.
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-05-17

Samsung Support

Thank you for taking the time to share your feedback with us, Matt. We are very sorry to read that you have experienced a fault with your Microwave that has made it non-functional. We recommend having a chat with our Home Appliance Specialists, who can run through some diagnostics, and if applicable, arrange for a repair quote from one of our experienced engineers. To speak to the team, please call 0333 000 0333. Lines are open Mon-Sun, 8am to 10pm. ^CR at Samsung Support

Elaine Moss
2 (9,999)

2022-05-15

Leeds

2 (9,999)
3 years old and just stopped working. Won’t be buying again
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-05-16

Samsung Support

This is not what we like to see, Elaine, so thank you for bringing this to our attention. We do design all of our products to provide a lengthy and reliable service, as it builds confidence in our brand. If you have not done so already then we'd recommend speaking to our Customer Support team so they can look into all available options for you. You can find details for all the different ways to contact them, plus their opening times, by following this link: https://bit.ly/SamsungUKSupport ^DB at Samsung Support

Bestoon
2 (9,999)

2022-05-13

Wolverhampton

2 (9,999)
I purchased model MC28M6055CK/EU which has the same functions and looks the same. 3 months after purchasing it the Start button wouldn't work unless the Sop button next to it was pressed first! A few months later the digital display started occasionally not showing the numbers correctly i.e. instead of 8 you see 0, and instead of 6 it displays 5 or a character doesn't look like a number at all! Yesterday ALL buttons, except Start button, stopped working i.e. you press them and nothing happens! the only way now to stop the microwave is by opening its door! I chatted with samsung customer service and they reminded me microwaves come with only 1 year warranty and if I'm referred to an engineer at samsung repair centre I will have to pay for its repair. I really think you should avoid this particular product. I only use this microwave moderately and it shuld've been working properly for a few years at least, but it doesn't!
Helpful?
Originally posted on Easy View™ Convection Microwave Oven with HotBlast™ Technology, 28L(MC28M6075CS_EU)

Features

5 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

4 (9,999)

User manual & Downloads

User Manual

ver 1.0 | 6.77 MB

18.02.2017

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