Galaxy Z Fold4
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Featured Reviews
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Recommended by 87% of customers.
The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.
Many customers praise the large foldable screen and dual-screen multitasking, describing it as excellent for media, gaming, and productivity.
Numerous reviewers report catastrophic internal screen failures—cracks, black spots, touch unresponsiveness—occurring within months despite protective cases.
Several mention the hinge failing or screen breaking far sooner than the advertised 200,000-fold lifespan claim.
Customers express frustration with support responses, describing denied repairs and unresolved issues on documented defects.
Some note concerns about the narrow front screen for typing, reduced battery life, and secondary camera quality issues.
AI-generated from customer ratings & reviews, and may include incentivized reviews.
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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
Horrible bought Samsung Galaxy fold4 paid over £1000 and spouse to be go at least 6 years even if you don't have guaranty but now wireless not working and this is a factory fault my phone doesn't even have any scratches or dents it's spotless but I spoke with customer service and they still want money to repair SHAMELESS ☹️
Really good phone well worth it and will be keeping with these phones from now on
We're glad to see that you are very happy with your Galaxy Z Fold4! ^CL at Samsung Support
Love the big screen but finding it a little cumbersome. And some time's a little over complicated
Thank you for taking the time to review your Galaxy Z Fold4! ^CL at Samsung Support
Arrived in perfect condition, large screen and plenty of features
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^KF at Samsung Support
larger screen than the fold 1 that I fell in love with, nice and fast larger storage, wouldn't be without one by choice
Brilliant phone and I make less spelling mistakes as the keyboard is larger.
My folding screen has developed black spot which when scrolled over an activation point opens whatever that point activates.
Amazing powerful mini computer phone! 12gb ram,120hz screens amoled displays. Flagship phone for a reason.
I recommended this product.
Thanks for taking the time to leave us a 5-star review on your spectacular Samsung Galaxy Z Fold4! We're thrilled to hear that you're happy with the 12GB Ram and 120hz Amoled Screens. We hope that you continue to enjoy using this flagship phone! ^KF at Samsung Support
've had my Galaxy Z Fold3/4 for two and a half years, and it's now experiencing intermittent faults. Your service lab has quoted £640 for repairs, which I find disappointing given the device's premium price point. The fold in the middle began to deteriorate after just one year, which significantly impacted my ability to enjoy the full experience the device was designed to offer. I spent a considerable amount of money on this product and expected a minimum lifespan of at least three years without major issues. Overall, I'm not satisfied with the durability or value I've received, and I believe this warrants further consideration from your team.
Everything about it. Can't fault it in any way a great product
There's been a lot of positive "Noise" about your Z Fold4 since it was released. It was designed to perform as smooth as "Spider Silk", and have a battery that keeps it in your hands right up until the "Last Ride of the Day." ^DB at Samsung Support
The overheating issue with your phones is quite severe. I have been utilizing Samsung phones for over a decade; however, your latest product has not met my expectations and is proving to be disappointing.product has not met my expectations and is proving to be disappointing.
Easy to use, great screen resolution. More features than other galaxys
Inner screen failed 2 months after the Warranty ran out, a far cry from lasting the 200,000 "open/closes" or the 5 year expectancy.....
the screen when it works..... After 18 monehts splt stopped working its not good enough for a premier brand
We do design all our smartphones to provide a lasting and reliable service, but we can understand your frustration due to having an issue with your Z Fold4. If you have not done so already then we'd recommend speaking to our Customer Support team so that they can look into this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support
Unique design, easy to use, great for viewing media on inner screen, I fine the outer screen easy to use and enjoy the overall size of the phone
I recommended this product.
The large screen is a game changer. Don't watch TV any more only i player or youtube
I Hate this phone! Its the worst thing I have ever purchased. The main screen has caused 5 replacements so far, from little black dots along the fold to no longer rotate or activities. This phone has caused stress and anguish... at times depression due to the random failures. If not for the amazing insurance company I would not have been unable to maintain ownership, so far it has cost £500 on top of the £14 week in addition to the purchased price. I wish and hope to get rid of in when I renew my contract and sell this overstated financial burden.
I'm still a little disappointed with the centre fold on the inner screen. I think it still wears far to quickly and can be an issue when watching Netflix, Amazon prime ect.
Thank you for taking the time to review the Galaxy Z Fold4. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to look into the display issue you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
Loved it until it stopped worked, disappointed it didn't last longer than 2 years for the price
Thank you for taking the time to review the Galaxy Z Fold4, Adeline. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to get your phone back up and running. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
I had a fold 2 . This an excellent replacement. The same great features, but improved.
I recommended this product.
Best phone I ever had it is like a phone and tablet in one and it is great to see people faces when they see my open my phone to a tablet
I recommended this product.
Completely stop working. What a waste of money. Apparently £500 to repair it. Won't get it repaired a that cost.wont turn on unless on charge.
Big screen, small screen. Easy to carry. Good camera.
The big screen has faulty after just two years. Didn't use it much at all. The repair would cost a fortune. The front small screen is too narrow and difficult to type. Will not buy a fold screen phone anymore.
It's like a little computer... I love it. My eyesight is asked good as it use to be so this is perfect
We're delighted to hear that you're loving your Galaxy Z Fold4, Despoulla! The expansive display and versatility of the foldable design truly make it feel like a compact computer, and it's fantastic to know that it's providing the accessibility and convenience you need. We strive to create technology that enhances everyday life, and your feedback means a lot. Thank you for sharing your experience, enjoy the power of your Fold! ^CH at Samsung Support
The large view for my documents and media when opened
I recommended this product.
Had screen replaced twice middle screen goes on its own just from opening it waist of money
Hate it to big and heavy wish I never got it new phone needed
No longer have the phone. I sold it shortly after having it repaired as the hinge had failed. I was disappointed that this had broken as it meant I was left without a phone and as I use it for banking and shopping quite a lot, it meant that I had to source another phone.
The camera on iPad screen isn't the best but exeptform that the phone is. Better than the s21 ultra 5G
Bought my and my husband of covtech never again brought in beginning of november as christmas present so only opened them and started using the on 30 December. Last week my husband in screen has gone, the touch screen doesn't work and and turns black on and off. Now for the pass two days my inscreen down the middle of the phone as a white green line. I just think it's this company we go it of as we have had other fold phones and loved them just alot of money now to replace them for other ones.
Very good phone.no issues Big screen fast processor
I recommended this product.
Awful product. I bought 2 devices and both now won't open completely. Hinges on both devices gone and not covered 15 months down the line. I will avoid this fold phones, I think the technology is still developing
Wifi stopped working twice screens both stopped working
I recommended this product.
Thank you for raising this with us. We are very sorry to see that you are unhappy with your Z Fold4 due to repeating issues with the Wi-Fi and displays. To ensure you phone gets back to perfect working order, please get in touch with our Technical Support Team directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://www.samsung.com/uk/support/contact/ ^CR at Samsung Support
I love it it's helpful easy to use a very good phone!
Thanks so much for your review! We are thrilled to see how impressed you are with your new Z Fold4 and that you're finding the incredible OneUI so easy to use! We know you'll continue to impressed for many years to come! ^CR at Samsung Support
My phone has been repaired multiple times and is quite temperamental. The apps frequently malfunction, and over time, the crease in the middle of the screen worsens until the display eventually blacks out, requiring another repair. There has been no physical damage to the phone, as I keep it in a very protective case and have always used screen protectors. Despite these ongoing issues, the large screen is fantastic.
The phone was faulty from the start normally like Samsung products but would not recommend the z fold 4 at all.
I love everything about it, the only issue seems to be that sometimes the touch screen has random dead spots when it doesn't read they I'm trying to press something.
I recommended this product.
The phone works very well happy with all of the functions so far.
I recommended this product.
We are thrilled to read that the wonderful Galaxy Z Fold4 has fully met your expectations! The superb features of this product paired with its fantastic performance and versatile design will unfold new possibilities in your hands every day! ^CL at Samsung Support
It is very good phone but inside screen can break when protection fall off. It is kinda kinda thick and hard to use without case as it scratches screen very easy. Case is very expensive around 80 puounds and breaks so fast. A lot of apps and watching movies are bad with open screen as aspect ratio is not good.
I recommended this product.
Great phone I enjoy using it and the fact it opens up to what is a small tablet is cool
I recommended this product.
We're ecstatic to see you're loving the Galaxy Z Fold4! Having the choice between the displays is a handy feature and the camera is perfect for expansive landscapes or detailed close-ups. Many thanks for the five stars! ^CH at Samsung Support
It's good to have the larger screen view sometimes. The weight isn't a problem. In fact I like knowing that it's safe inside my jeans' pocket.
I recommended this product.
We're over the moon to see you're loving the Galaxy Z Fold4! The options of different displays is a fantastic addition and the build quality and weight is perfect too! Many thanks for the five stars! ^CH at Samsung Support
It's was great at first but after a couple of months the double screen broke
easy to use in either shape, makes google and stuff much easier
I recommended this product.
The fold 4 is beyond an all night horror. I am always tearful whenever I think of it. Right in the middle of the night after charging, it switched itself off. In the morning, I tried to switch on but it didn't. After 24hours, it started overheating. Thinking it would explode. I'm so scared to to even try switching on. It is just lying there, useless after a battery change. I am so distressed and traumatised. It is simply a source of trauma, heartache and an entire waste of money. Pls pls stay away from fold phones.
Hinge needs a log of improvement. The phone cannot be opened fully anymore. Also Service and WiFi stopped working. Sent it in for repairs. I will think again If I would wanna buy anither fold phone.
I recommended this product.
As you know I have had z fold 4 for a while it in my opinion is great it is a bit heavy, and why are there so many sim / memory card slots
I recommended this product.
I love the fact that there are two screens so you can use them for different purposes however a black line has appeared on the fold screen and it is now not responding to touch
Thank you for taking the time to bring this to our attention, Tony. We are pleased that you love the dual display design of your Z Fold6, however, we are sorry that you are experiencing a fault with the foldable display. To ensure you get the support you need, please get in touch with Technical Support Team directly. They will determine the cause of the issue, provide troubleshooting, and if needed, arrange your phone to be inspected and repaired by an engineer. You can find all our contact methods and their operating hours here: https://spr.ly/6420SlGue ^CR at Samsung Support
Excellent service and the phone is just as new.l will recommend works like a computer
We're so happy to see you're loving the Galaxy Z Fold4! With DeX, you are able to use the Z Fold4 like a computer. Very handy! Many thanks for the five stars! ^CH at Samsung Support
Phone lasted a year and inside screen broke. Samsung wont fix it as they say screen was chipped, it was in a case at all times. V dissappointed.
Lovely phone, quick, great piece of kit especially for my poor eye sight
I recommended this product.
We're over the moon to see you're loving the Galaxy Z Fold4! With its fast processor and huge screen, there's lots to love. Many thanks for the four stars! ^CH at Samsung Support
So had to send the phone off to be fixed as screen went black and the front camera on both screens are blurred
I recommended this product.
Thank you for your review, Jacko. We are very sorry to see that you are unhappy with the camera performance of your Galaxy Z Fold4 and experienced a fault with the display. Our experienced engineers will ensure you phone returns to you in perfect condition. However, if you need any further support, please do not hesitate to get back in touch with our experts. All our contact methods and their operating hours can be found here: https://spr.ly/6425SkFbd. ^CR at Samsung Support
So where to begin had z fold 4 for 10 months, went on holiday screen protector started peeling away, contacted samsung whom sent out so called repair guy whom basically was tjere to try fleece more money of me stating that due to a few scratched on outer case meant warrenty was void,,, absolute joke especially when the phone apart from the scratches on outer hinge was enough to avoid fixing it,,, bearing in mind theee has been overwhelming reviews of the issue .. samsung backhealed
Thank you for your feedback, Bill. We are very sorry to read that your Z Fold4 developed an issue with the screen protector, and that were you unhappy with the results of the inspection performed by one of our engineers. A per our warranty policy, should the device show signs of physical damage, the warranty will be void, and any repairs will be chargeable. We understand this is not the outcome you were hoping for, however, if you wish to go ahead with the repair, please get back in touch with our team who will be happy to arrange this with you. You can find all our contact methods and their operating hours here: https://spr.ly/6420qx8ca. ^CR at Samsung Support
The screen has blackened where it folds. I didn't expect that - I paid a fortune for this. Its like black puddle of ink has been poured on it.
Thank you for your feedback. We are very sorry to read that although you love the size of your display, it has developed a fault. This is certainly not what we expect to hear, and we are keen to ensure this is fixed as soon as possible. Please get in touch with our Technical Support Team right away, who will provide you with your options and get your phone working perfectly again! You can find all our contact methods and their operating hours here: https://spr.ly/6422qveE4 ^CR at Samsung Support
This is the third one during the contract, just waiting for it to snap again
We are sorry to read that you are not happy with the durability and quality of your Galaxy Z Fold4 because it was replaced 3 times during your contract as it snapped, Mark. Please follow this link, from our colleagues abroad, where you can find a useful guide about how to care for your Samsung foldable device while always keeping it in top condition, to avoid any damage or issue at a hardware level: https://spr.ly/6421qbNzV In the meantime, please rest assured that our foldable phones, including the Galaxy Z Fold4, are thoroughly tested at the time of manufacturing to ensure they meet our high standards of quality, durability and performance. ^CL at Samsung Support
Wonderful phone i have no issues other than the bubbles in the middle of the screen where the phone bends to close and open other than that it is perfect. Thanks
We are pleased to read that you think the Galaxy Z Fold4 is an excellent phone overall, Dangles. We also appreciate that bubbles are visible in the middle of the foldable main display, and please don't hesitate to visit your closest Samsung Experience Store, so our colleagues can assist you with this. You can find your closest one directly on this link: https://spr.ly/6428qbtxg ^CL at Samsung Support
Best phone ever. The Samsung Galaxy Z Fold 4 is a remarkable device that pushes the boundaries of smartphone design and functionality. With its innovative foldable display, it seamlessly transitions between a compact phone and a full-sized tablet, making multitasking effortless. The enhanced durability and refined hinge mechanism offer a premium feel, while the powerful processor and improved battery life ensure top-tier performance for demanding tasks and applications. Its versatile camera system delivers stunning photos, and features like taskbar functionality elevate productivity. Overall, the Z Fold 4 combines cutting-edge technology with practical usability, making it a standout choice for tech enthusiasts and professionals alike.
I recommended this product.
Thank you very much for such a spectacular review of your Galaxy Z Fold4, Harley! We are blown away by your positive feedback and delighted to see how impressed you are! The genius foldable design provides style a versatility, with a convenient cover screen allowing your all the normal smartphone features and a large internal display that allows for a tablet-like experience, perfect for multitasking, gaming and so much more! Its powerful processor provides PC-like performance and its 4400mAh battery ensures you can enjoy your new smartphone all day long, even with heavy use! Plus, with a multi-lens camera set up, you can capture memories in perfect detail! The Z Fold4 is a truly magnificent smartphone, and we know you're going to love it for many years to come! ^CR at Samsung Support
Always been a galaxy user from the early s models up to the Note models, every time I upgrade, I'm 100% completely happy with my device, think samsung should reward samsung users a little more of than once or twice with a free months subscription to something.....but hey......Samsungs got style 🫡
I recommended this product.
It is a joy to see how much you love your new Z Fold4, Terry! We truly appreciate your continued loyalty, and we know you're going to be impressed by the Fold4 features and performance for years to come! ^CR at Samsung Support
The greatest thing I love is the fold as it's so easy to use
I recommended this product.
Had the screen protector fixed after nearly two years of owning it then two weeks later one of the screens packed up and Samsung wasn't very forthcoming to help again as it failed after two weeks of them having it 👎 I've had Samsung phones fir years now, but after this fold 4 which cost £1400 at the time, I can honestly say no more Samsungs for me.
My zfold4 stop completely folding after 10 months,. The warranty refuse to fix coz I had minor scratches on case, they send me a bill approximately 650£ for fixing. I used genuine protection case for samsung claimed when I bought the phone. Genuine case for samsung don't cover the hinge, so .....
We are sorry to read that you are not happy with your Galaxy Z Fold4 because, after you purchased it 10 months ago, it is now not folding as it should, Riciu. It is also our understanding that you already contacted our Support Teams, who confirmed that, although you used a Samsung case with your device, it is showing signs of external damage, which would incur a chargeable repair. While we appreciate that this situation is not ideal, we still recommend proceeding with having your device repaired, so you can make the most of its versatility and smartness once again and as soon as possible. Please don't hesitate to get in touch with our Support Teams again if you have any questions about your device or the repair process. For future reference, you can find our full contact details and opening times here: https://spr.ly/6429lvy7L ^CL at Samsung Support
I love the size of the tablet feature, the screen/camera quality and overall functionality of the device
I recommended this product.
We are pleased to read that you are fully happy and satisfied with your amazing Galaxy Z Fold4! This brilliant device is the perfect hybrid between a phone and a tablet, giving you all the advantages of both thanks to its innovative foldable display, powerful camera and superb functionality. The Galaxy Z Fold4 gives you the flexibility and smartness you need to upgrade your life to the next level! ^CL at Samsung Support
Absolutely amazing phone. So many features and brilliant camera. I live the fact that for normal calls I use the front screen. But then anything with video or making payments the 'unfolded',screen is like a mini tablet. Think I'm hooked on z fold for the foreseeable future.
I recommended this product.
Great phone just a pity it's a replacement but overall good phone
Thank you very much for sharing your feedback with us, Steven! We're thrilled to see how much you are enjoying your new Galaxy Z Flip4! We know you're going to love it for years to come! ^CR at Samsung Support
It's lovely to have a big screen easy to use and you have the choice of using the small screen.
We are delighted to read that you have been making the most of the versatility and flexibility of your amazing Galaxy Z Fold4, Gary! The big, immersive 7.6-inch Infinity Flex Display with 120Hz gives you a smooth experience while gaming, working or creating with full S-pen compatibility; while the smaller 6.2-inch Dynamic AMOLED external cover display gives you immediate access to your favourite features without the need to unfold the device. This phone is packed with everything you need to elevate your life to the next level of smartness! ^CL at Samsung Support
Absolutely the best phone I have had. Very fluid for controls and intuitive, too. Expanded screen is great and handles games and video playback exceptionally well.
We are thrilled to read that you think the Galaxy Z Fold4 is the best phone you have had until now, Phi! We are also pleased that you are finding its interface, settings and controls intuitive and very responsive; and that you are enjoying gaming and streaming like a pro on the foldable and impressive 7.6" Infinity Flex Display. This device is built to impress and amaze all the way round! ^CL at Samsung Support
Great phone, don't think I'm using it to its full potential, but it's good enough for me
Thank you for the five-star review, Carol! We are super pleased to see how much you love your new Z Fold4! The unique design, PC-like performance and wide range of incredible features provide you with this magnificent phone that we know you'll love for years to come! ^CR at Samsung Support
since 2023 keep out screen 4times and no fix. Even Samsung customers service team unable to fix and charge a lot of cost.
We appreciate you taking the time to share your experience with the Z Fold4, Kim. We're sorry to learn you've experienced an issue with the display and understand it's disappointing that this issue has been ongoing. We're committed to resolving this for you so that you can fully enjoy your phone again. We recommend reaching out to the experts in our Support Teams, who will run through diagnostics and walk you through the next steps to take. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6421YdKjv ^AP at Samsung Support
I love it, took a week to work it out but really love it
We are pleased to read that you think the Galaxy Z Fold4 is a fabulous phone! We are confident it was worth learning how to use it to make the most of its superb features and unmatched smartness; and if you have any questions, our Support Teams are always happy to help. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6426YPubn ^CL at Samsung Support
This is the best phone I have ever had I dropped it a few times and never broke and most recently I dropped it in the bottom of the pool in ibiza and it still works perfect didn't even switch off or go funny amazed me!!
I recommended this product.
We're pleased to see that you are loving your Z Fold4. We do design all our smartphones to be resilient, and it's great to see that it managed to survive your vacation, although we wouldn't recommend testing its able to survive bad luck too often. It's great that you do consider it the best phone you've ever experienced, though. ^DB at Samsung Support
I will never have a folding phone again. I only had mine for 6 months when huge lines appeared across the middle of the screen. The bottom screen flashes and then either doesn't work or goes very dark. Trying to get the phone fixed seems to be impossible even though it is under warrenty and insured via Sky???
We are sorry to read that you cannot make the most of your Galaxy Z Fold4 because lines are present across the middle of the foldable screen with the bottom of the device not working. Please don't hesitate to speak to our Support Teams, who will be able to advise you further on the next steps to take to have it repaired with your third-party provider or with us. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6429iISvd In the meantime, we are confident it is only a matter of time before you can make the most of your incredible device once again. ^CL at Samsung Support
Nothing poor quality screen has a line down the fold just not premium
We regret seeing that you've been having this issue with your Z Fold4, Harry, so if you have not done so already then we'd recommend speaking to our Customer Support team, so that they can look into this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6427ixlID ^DB at Samsung Support
It was going well until the inner screen broke!! Need to send off for warranty repair but unlikely it will get fixed tag lots of reviews advising other people couldn't get a free fix and Samsung wanted to charge them a lot of money, for a serious design flaw. I'm totally disappointed, first Samsung phone in 6 years, wish I hadn't bothered ,a potential waste of money!
We are sorry to read that you are not happy with your Galaxy Z Fold4 because the display is not working. It is also our understanding that you contacted our Support Teams, who have already assisted you with getting your device sent to your closest Service Centre to be repaired. While we appreciate that this situation is not ideal, we would like to reassure you that our engineers will do everything possible to restore your device back to its perfectly working condition, so you can continue making the most of its great versatility and impressive technology for many years to come. In the meantime, if you have any questions, please don't hesitate to contact our colleagues again. For future reference, you can find our full contact details and opening times here: https://spr.ly/6420iY18s We would also like to reassure you that all our devices, including the Z Fold range, are thoroughly tested at the time of manufacturing to ensure they meet our high standards of quality, durability and performance. ^CL at Samsung Support
Great phone...the big screen is such a game changer...takes using your phone to a new level...the speed...the quality the graphics are amazing...I watched videos of it and a few youtubers said once you've had a fold you won't go back to a normal phone...but it's true...I absolutely love it!
I recommended this product.
It's fantastic to see that your Z Fold4 is not only meeting your expectations, Graham, but exceeding them. It offers plenty of versatility and combines a traditional smartphone with the option for a larger tablet-like screen. The powerful processer and chipset means that everything that will run on it effortlessly, including even games with intense graphics, or blockbuster films. We're glad that you're loving it as much as you are. ^DB at Samsung Support
Overall I'm very impressed with the galaxy z fold 4, I just think the battery is not as good as my previous galaxy s21 plus, also I don't like that the always on display clock dimness can no longer be adjusted. Previously you could tap the clock while on locked screen and it would give you the option of setting the brightness of the clock. Now at night time when I watch movies with the lights dimmed, I can't see what time is displayed, it's far too dim
I recommended this product.
Thank you for sharing your experience with the Z Fold4. We're pleased to hear you're impressed with the model overall. We are however sorry to learn some aspects haven't met your expectations, and understand the importance of enjoying impressive features you were able to utilise on your previous S21+. We recommend taking a look at this guide on our website for getting the most out of your battery, you can view this here: https://spr.ly/6428iXAgk The brightness of the Always On Display can be amended through the Good Lock app, which can be installed for free through the Galaxy Store. Once you've done that, download the LockStar plugin and amend the Always On Display brightness. If you need further assistance with your phone, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6420iXAgw ^AP at Samsung Support
Brilliant at the start but phones now broken due to a update waiting for it to be fixed annoying
Poor design. Lot WiFi and now can't open the phone, the screen turns off.
We appreciate you taking the time to share your experience with the Z Fold4, Moz. We're sorry to hear you've encountered an issue with Wi-Fi and the display. We recommend following this guidance on our Samsung Ireland website for support with Wi-Fi issues: https://spr.ly/6425iPiaJ As for the issue you've experienced with the display, we recommend reaching out to our Support Teams for further assistance. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6426iPiaK We're confident these issues will be resolved promptly, so that you're able to get back to enjoying the impressive features this model offers. ^AP at Samsung Support
It's just so good at doing what I wanted it for best purchase I have made this year
I recommended this product.
Thank you for sharing your fantastic experience with the Z Fold4! We're delighted to see you're enjoying everything this incredible model has to offer, and it's excellent to hear it's meeting all your needs! ^AP at Samsung Support
It's too heavy can hardly lift it to use the device
Thank you for your review, Joe. We are very sorry to read that the Z Fold4 is no suitable and does not meet your needs. Although this phone might be heavier than expected, were certain that with time you will love it and all of its wonderful features! ^CR at Samsung Support
I have had it way over a month and they are terrible. Screen peels away on the joint...z1, z2, z3, z4......all do the same
We appreciate you taking the time to share your experience with the Z Fold4. We're sorry to learn you've encountered an issue with the screen. We'd like to investigate this further for you and help you get it resolved, so we recommend reaching out to the experts in our Support Teams. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6426iKpj4 ^AP at Samsung Support
This is my 2nd samsung fold and I love it 😀 😍 😍😍
Thank you for your five-star review, Ash! We are thrilled to see that you are enjoying your second Fold! The Z Fold4 has so much to offer, and we know you're going to enjoy it for many years! ^CR at Samsung Support
The idea itself is amazing to be able to open your phone to a bigger screen. But inner screen has a lot of issues I had to replace my phone after a year due to inner screen blacking out. There are also system issues such as the phone itself is slow and it freezes a lot. Overall its a good idea but there is some improment needed as this is not a long term phone
We appreciate you taking the time to share your experience with the Z Fold4. While we're pleased to hear you're enjoying the ability to expand your display, we're sorry to learn you've encountered issues with the internal screen and performance. We recommend following the guidance on our website for support with improving the performance of your phone so that it always functions at its best. You can view this here: https://spr.ly/64259vWyW As for the issue you've experienced with the display, we're pleased to hear this was replaced but understand it's disappointing to require this so soon into ownership. If you need further support, our experts are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64269vWyC ^AP at Samsung Support
The phone has its issue like the internal screen making a noise and started to turn the phone off and had it fixed by ee but not the same anymore will not be getting it agin and my last Samsung is had was a note 20 ultra and the turned off and I lost everything so I think that Samsung needs to start put the there customers first and work on there phone and I think that the customer service with Samsung is horrible.
Thank you for taking the time to share your feedback with us. We are very sorry to read that you are experiencing an issue with your Z Fold4. This is certainly not expected behaviour, and we are keen to ensure you get a permanent solution. We understand you have already received a repair via EE, however, we recommend you get in touch with our Technical Support Team directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6429928vl. ^CR at Samsung Support
Nothing The fold our screen lasted 1 year and 1month Now it's way too expensive to fix
We appreciate you taking the time to share your experience with the Z Fold4, Logan. While we're pleased to see you enjoy the camera, we're sorry to hear you've encountered an issue with the display. Our phones go through rigorous testing at the time of manufacture to ensure they meet our highest standards or durability, so this isn't the experience we'd expect. We recommend reaching out to our Support Teams for further assistance with your display and advice on the next steps to take. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64299QRfh ^AP at Samsung Support
3rd replacement in a year absolutely rubbish phone I'll never get 1 of these again
We appreciate you taking the time to share your experience with the Z Fold4, Chris. We're sorry to learn you've required multiple replacements. Our phones are crafted to provide a lasting and reliable experience, so this certainly isn't the performance we'd expect. We'd like to look into your experience further and assist with any issues you may be experiencing, so we recommend reaching out to our Support Teams for assistance. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64219i6I5 Once again, we appreciate your feedback and hope to have the opportunity to improve your experience. ^AP at Samsung Support
It's not a new device I've had it over a year it was sent for repair due to a battery issue
Thank you so much for your five-star review of the Galaxy Z Fold4! We are over the moon to see how pleased you are with your Z Fold4, especially after having the battery repaired! ^CR at Samsung Support
Love the phone, it still under warranty and battery has stopped working, took it to shop and they want £1700 to fix it, when it's still in warranty
We appreciate you taking the time to share your experience with the Z Fold4, Toni. While we're pleased to see you're enjoying your phone, we're sorry to learn you've encountered an issue with your battery. We offer a 24-month warranty on our phones from the date of purchase, but please note this does not cover physical or accidental damage. In cases where these issues are present, a quote will be provided to return your phone to its original specification. We'd like to investigate your issue further, so we recommend reaching out to our experts for further support. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64219Hgkh We're confident this issue will be resolved promptly, so you can get back to enjoying everything this fantastic model has to offer. ^AP at Samsung Support
Fold feature stopped working, ie, when the phone is unfolded screen stays blank. so can only view on the front screen. Protective film on the unfolded screen quickly became bubbly and has come off. Very disappointing.
We are disheartened to read that the inner screen of your Galaxy Z Fold4 remains blank after it is fully open, and that the protective screen has come off, Ken. We appreciate your frustration, and we would like you to follow the steps on this link, from our colleagues abroad, which will help you troubleshoot this issue: https://spr.ly/6424g4BWn If the screen of your device is still unresponsive, please book an appointment at your closest Samsung Service Centre, so your device can be repaired and the screen protector replaced. You can book your appointment directly on this link: https://spr.ly/6427g4BWZ If you have any questions, please also don't hesitate to reach out to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6428g4BWw ^CL at Samsung Support
To start with the phone was brilliant but with time it has become terrible. The battery only lasts half a day and the phone now doesn't even get a signal and its not a network issue as other phones on the same network get signal. We had the screen protector changed at Samsung and now it doesn't unfold properly. The idea is good but overall not a great phone and we are looking forward to changing it in 5 months time.
Thank you for taking the time to share your feedback with us. We are sorry to read that you are unhappy with your new Z Fold4, after experiencing issues with the folding display, connectivity and battery performance. To ensure you get the best battery performance possible, we recommend following the steps within this incredible guide on battery optimisation: https://spr.ly/6425gtklS. For further support and to discuss the signal and folding issue, we would like to speak with you directly and get more information. With more details we can ensure you get the most accurate and effective advice. Please contact our Technical Support Team directly. You can find all our contact methods and their operating hours here: https://spr.ly/6426gtkls. ^CR at Samsung Support
Don't buy this phone I had it for 8 months and the screen inside been black on the middle where is the hinge. Don't waste your money with that's phone have issues!!! 👎👎👎👎
We regret seeing that you've had this issue with your Z Fold4, Renato, so we'd like to help get it back to perfect working order. If you have not done so already then we'd recommend speaking to our Customer Support team, so that they can go through all available options with you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6421gvIQB ^DB at Samsung Support
definitely opted for form over function. needs a lot more UX refinement to compete with other models and brands available today.
Thank you for taking the time to rate your Galaxy Z Fold4, John. We are sorry to read that, except for its versatile and multi-functional design, you think this device still needs improving, specifically with its UX (user experience). We would like to know more about your feedback, and how we can help you get the most out of this incredibly powerful and smart device. Please get in touch with our Support Teams, who will be ready to help with this. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6425gokHF ^CL at Samsung Support
The fold out screen to mini-tablet size allows me to work on email etc. Very comfortably. Although this is a warranty replacement for my original Fold 4 which overheated in my pocket and failed to turn on ever again. So my only concern is long-term robustness and reliability.
We are pleased to read that you are making the most of the excellent versatility and multi-functionality of your amazing Galaxy Z Fold4 to work on your emails like a pro, Cax. We also appreciate that this is a replacement for your previous device, and you will feel more confident with it, as you continue using it for your daily tasks, while also trusting its quality, reliability and flawless performance. In the meantime, if you have any questions about how to make the most of your phone, please don't hesitate to contact our Support Teams, who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6425goorf ^CL at Samsung Support
I do love the ability to open the screen so I can watch sports and movies on the go. However, the inside screen protector is already starting to peel back and the battery life is terrible. Front screen could do with being a but bigger and overall it's a bit bulky.
I recommended this product.
Difficult to rate. I have had the device for 10months when it stopped working. When unfolding the device the screen was blank. When Folded the small screen worked. Had to send for repair, which is now three weeks in the waiting, online repair tracker is OK, however when I rang yesterday for an update as nothing seemed to be happening, it transpired in replacing the damaged part they broke the screen, which has caused delays in getting thst replacement part! This wasn't communicted, which would have been helpful. They have promised the device is now in QC checks and I will have next week. Which I hope is the case as I am going on a business trip and could really do with it back. Despite this. I love the phone and use it for all kinds of business related tasks. Using Samsung notes and the pen is great. I have all my client notes at hand, in the cloud and no longer in endless notebooks, etc ! Fingers crossed I get my device back and the fault does not reoccur ! Had this not happened I would be giving this a strong 5 star rating !
I recommended this product.
Thank you for taking the time to share with us this review about your experience with the Galaxy Z Fold4, Kev. Although we are sorry to read that, after 10 months, you experienced an issue with the foldable screen going blank, we also appreciate that you still think this is an impressive device, and that it has been of significant help for any of your business-related tasks and note-taking until now. We also appreciate the fact that the device is currently being repaired by our engineers and that, while there was a delay in the process, our colleagues have informed you that it will be back with you as soon as possible. We are confident it is only a brief time before you will be able to make the most of the advanced technology and features of this powerful phone once again, which will continue to help with your business routine as easy and smartly as possible, and for a long time to come. ^CL at Samsung Support
Keyboard is too small front screen or too big as it has a gap om the inner screen. Samsung auto text changes words repeatedly and makes no sense. Samsung doesn't work well with google insisting use of Samsung software. Samsung password Manager signs out and forgets most passwords....very annoying. The pen in some apps is good and fun free wallpapers.
We appreciate you taking the time to share your experience with the Z Fold4. While we're pleased to see you're enjoying the functionality of the S Pen and the ability to customise with free wallpapers, we're sorry to learn other aspects of this model haven't met your expectations. It is our understanding that you've encountered issues with the predictive text features. Predictive texting is a feature that makes it quicker and easier to send messages by suggesting and changing words as you type. The more you use predictive text, the better it will become at suggesting your most used words and phrases. You can turn predictive text on or off, remove suggested words and personalise it to suit you. We have an excellent guide on our website that explains how to can amend predictive texting features and get the perfect typing experience for your needs, here's the link: https://spr.ly/64235FsXB You're also able to increase the size of the keyboard to suit your needs. To do this, head to Settings > General management > Samsung Keyboard settings > Size and transparency > Drag the corners of the keyboard to your desired size. We're also sorry to learn you've encountered issues with Samsung Pass. We recommend clearing the cache of the app (no data will be lost) by heading to Settings > Apps > Samsung Pass > Clear cache. As for the gap, we'd like to look into this further for you and assist you with any other issues you've encountered if the above steps aren't successful. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64245FsX8 ^AP at Samsung Support
This is my 2nd fold4 and it's still rubbish, it freezes all the time and the fold screen often glitches out when I'm streaming
We are sorry to read that you are not happy with your Galaxy Z Fold4 because you have been experiencing some latency with it, as well as some glitches when streaming, Nicho. It is important to us for you to be able to get the best experience out of this powerful and very smart device, and we are ready to help. Please follow this link, where you can find a useful guide about how to keep your device always fully optimised for the best performance: https://spr.ly/64255LvYz We would also like to assist you with fixing any issue you may be experiencing when streaming, and we would need a bit more information about this. Please get in touch with our Support Teams, who will be ready to assist you further. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/64265LvYM ^CL at Samsung Support
The selling point of the phone the fold bit broke after 8 months of light use
We are sorry to read that you cannot enjoy your Galaxy Z Fold4 because it is not folding as expected after 8 months, Chris. We appreciate that this situation is not ideal, and we recommend getting in touch with our Support Teams, who will be ready to assist you further with this. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/64295iKcB In the meantime, we would like to reassure you that our foldable devices, including the Galaxy Z Fold4, are thoroughly tested at the time of manufacturing to ensure they meet our high standards of quality and durability. ^CL at Samsung Support
Screen gone and samsung will not Repair it so iam Will not recommend it to no one else
While we understand you frustration that you have had a bit of bad luck with the screen of your Z Fold4, Tom, we assure that we would be happy to complete a repair for you, however, if there is found to be any physical or liquid damage to your phone, even if it is accidental, then this invalidates the warranty, so that any repairs are chargeable. As we have to bring your phone back under warranty we also have to complete all required repairs, and not just the ones reported. We do want you to be able to enjoy your phone for everything that it can do, so we do hope that you are able to find a way to have this repair completed. ^DB at Samsung Support
Great mobile phone, has good specs, not too heavy to carry. It could have a place to store a pen, but in general good phone.
Thanks so much for your lovely review! It is such a pleasure to read how much you are loving the high-end specs of your new Z Fold4! Despite its unique, 2 display design, the Fold4 has a very lightweight build, allow easy portability in pockets and bags, as well as making it comfortable to hold and use! Enjoy! ^CR at Samsung Support
Fold the phone and it turns off after 9 months. Samsung won't repair it due to slight scuff on corner even though it's an known fault 750 quid repair absolute joke
We are sorry to read that you cannot make the most of your Galaxy Z Fold4 because it is not turning on anymore. We also appreciate that you have already reached out for support to have the device repaired, although our colleagues confirmed that the service would be chargeable due to a sign of damage on the device. While we appreciate that this situation is not ideal, we would still recommend proceeding with having the phone repaired, so you can take full advantage of it as soon as possible. We also have great repair options available with Klarna that will allow you to have your phone fixed in an affordable and flexible way. You can find all the relevant info here: https://spr.ly/64205DqYI If you would like to proceed with the repair, please contact one of our Support Teams, who will be able to assist you further with this. For future reference, you can find our full contact details and opening times can be found on our Contact Us page here: https://spr.ly/64245DqY2 ^CL at Samsung Support
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I have got the s25 ultra, its absolutely amazing, honestly I was considering the 17pro max, pixel 10 pro xl, and the s25 ultra for over 3 months, and did lots of comparisons, all were good products, but by far the s25 ultra blows everything out of the water, its the king of all phones. Looks amazing, super snappy and powerful with the smpdragon 8 elite Gen 4, the best camera in smartphones, absolutely polished samsung one ui, honestly I am amazed for days, superb AI …functionality, I have been gaming all day it barely gets warm, superb display and battery performance is better because of the more efficient cpu, honestly glad I made the right decision and would do it again.smartphones, absolutely polished samsung one ui, honestly I am amazed for days, superb AI … functionality, I have been gaming all day it barely gets warm, superb display and battery performance is better because of the more efficient cpu, honestly glad I made the right decision and would do it again.
I recommended this product.
We’re thrilled to see how much you are enjoying your S25 Ultra, Rajjdeep! It’s great that after deep research, the incredible capabilities of this model blew you away. The sleek design is perfectly complimented by the rich display and the speedy processor, which works in harmony with the battery to give you life all day. The 200 MP main camera lens captures true to life images, which can be edited easily with Galaxy AI. It’s the ideal device for gaming, work, and play - this model really has your back! ^SK at Samsung Support