Washer Dryer Series 9 Large Capacity 18kg & 11kg

Gray 18 kg
WD18DB8995BZT1

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Dimensions

  • Width

    686 mm

  • Height

    1110 mm

  • Depth

    875 mm

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Washer Dryer Series 9 Large Capacity 18kg & 11kg
Gray 18 kg

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Highlights

Big swirls of water and light beams come from a washer-dryer Laundry Combo, indicating powerful and fast washing and drying.

All-in-one combo

Different parts of the Laundry Combo are labelled with various steps of Intelligent AI sensing. AI Opti WashDry includes wash load sensing, fabric sensing, water level sensing, soil level sensing, detergent level sensing, and dry level sensing. There is a comparison between heavy load with high water temperature and a longer cycle and a light load with low water temperature and a shorter cycle. Step 1, Wash load sensing. Step 2, Fabric sensing. Step 3, Water level sensing. Step 4, Soil level sensing. Step 5, Detergent level sensing. Step 6, Dry level sensing.

AI Opti Wash & Dry™

A shirt is washed on the left and dried on the right. Wash in 28min, dry in 70min. Total cycle time of less than 98min.

Super Speed

Features

Washing and drying all in one place

All-in-one combo

Save space* and dry washed clothes without moving them! The All-in-one design seamlessly integrates a washer and dryer in one appliance so you don’t need to transfer your laundry between machines after a washing.

*When compared to having a paired or stacked Washing Machine and Tumble Dryer

Super Speed (98 mins)

Fast and thorough washing and drying

Get clothes clean and dry in just 98 minutes*. A Super Speed cycle can quickly wash** a load as a Speed Spray helps detergent penetrate fabrics and speeds up rinsing. It can also quickly dry*** a load, while a Heat Pump dries gently at a low temperature.

*Based on internal testing and verified by KATRI (Korea Apparel Testing Research Institute) of the cycle time when drying a (50% cotton/50% polyester) 3kg load with a Super Speed cycle of WD25DB8995BZ model. Results may vary depending on the actual usage environment. **Wash in 28 minutes: Based on using a Super Speed cycle with a 3kg load. Individual results may vary based on actual load contents. ***Dry in 70 minutes: Based on using a Super Speed cycle with a 3kg load with a Residual Moisture Content (RMC) of 48% after a wash cycle. Individual results may vary based on actual load contents.

AI Wash & Dry

Intelligent sensing for optimised laundry

Wash and dry clothes thoroughly and efficiently*. AI Wash & Dry senses the weight of the laundry and uses the right amount of water and detergent. It also detects the fabric** and monitors the level of soiling. It then adjusts the drying process to suit the weight and fabric of your laundry.

*Sensing capabilities are based on our deep learning models trained using predefined set of data and may yield inaccurate or incorrect results. New datasets may be introduced to our learning models from time to time to enhance its accuracy. **A turbidity sensor operates for all weights, while fabric sensing operates for 3.6kgs and under. Actual results may vary depending on individual use. To prevent wear, wash like fabrics together

Convenience

Flex Auto Dispense System

Auto dispensing of detergent & softener

Get great washing results with less effort. A Flex Auto Dispense System dispenses the right amount of detergent and softener for each load. It gives you the flexibility to use various detergents and softeners and it holds enough for up to 17 loads of washing, but if you are only using detergent without softener, it can hold enough detergent for up to 32 loads*.

*Expected number of loads: Detergent compartment can hold general detergent for up to 17 loads. Flex compartment can hold one of the following: softener for up to 19 loads, general detergent for up to 15 loads or specialty detergent for up to 36 loads.

Large Capacity

Wash large loads at once to save time

Wash or dry large laundry loads at once – saving time and effort. It has a washing capacity of 18kg and drying capacity of 11kg. So you can fit plenty of clothes into a single load, including big items like a king-sized comforter.

AI Home (7" LCD Display)

Intuitive control center

Enjoy a simple wash and dry with a 7” wide LCD display touchscreen, which acts as an intuitive control center. It personalises your washing and drying by suggesting cycles to suit your habits*. After washing, it provides an energy and water report through the SmartThings App**.

*Messages with cycle suggestions are displayed on the control panel or a smartphone with the SmartThings App. **The SmartThings App is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. It stores user data, preferences and usage patterns to suggest the most useful options.

Voice Enabled

Listens to you for effortless control

Control the washer dryer Combo easily with your voice. Using Samsung Bixby*, you can simply say what you want to do and it does it. So you can select cycle options, control settings and monitor its progress. And, if you cannot read the screen, it can provide spoken feedback.

*Bixby may not recognise certain languages and accents/dialects. A Samsung account log-in and data network connection (Wi-Fi or data network) are required

Performance

Heat pump drying Technology

Gently dry clothes at a low temperature

Dry clothes quickly, gently and efficiently at low temperatures. Heatpump Drying technology offers a revolutionary drying performance. It continually recycles the hot air used to dry your laundry by reheating and dehumidifying it. So it reduces the drying time by up to 60%* and energy use by up to 75%**.

*Based on internal testing of the cycle time when drying a 3kg load with Cotton cycle. Results: BESPOKE AI Laundry Combo model with a heat pump = 78 minutes vs. combo model with a condenser = 202 minutes, which is a reduction of 60%. Individual results may vary based on actual load contents. **Based on internal testing and verified by KATRI (Korea Apparel Testing Research Institute) of the cycle energy consumption when drying a 3kg load with Cotton cycle. Results: BESPOKE AI Laundry Combo model with a heat pump = 0.8kWh vs. combo model with a condenser = 3.6kWh, which is a reduction of 75%. Individual results may vary based on actual load contents.

AI Ecobubble™

Smart and gentle bubble powered washing

Enjoy effective washing with AI Ecobubble™*. It creates a thick foam that penetrates fabric. A Speed Spray system rinses away dirt and detergent residue to ensure thorough yet gentle cleaning.

*AI Ecobubble™ is only activated when specific courses are selected, including Cotton, Synthetics and AI Wash with loads less than 2kg.

Less Microfiber Cycle

Reduces the shedding of microplastic

By adjusting the motor’s revolution speed and washing intensiveness, the Less Microfiber cycle reduces the amount of microfiber released into drain water by up to 60%*.

*Based on testing by the Ocean Wise Plastics Lab using a 2kg load of 100% polyester hoodies, comparing the Synthetics cycle on a Samsung conventional model 27" washing machine with Samsung 27" washing model (WF25CB8795) and the Less Microfiber cycle. Results may vary depending on the actual clothes and usage conditions.

SmartThings

SmartThings [Clothing Care]

Smarter, more convenient laundry care

Enjoy a more personalised, efficient and effortless laundry experience. Clothing Care, part of the SmartThings App*, creates integrated and customised clothing care cycles to suit your lifestyle from washing to drying.

*Available on Android and iOS devices. A Wi-Fi connection is required.

SmartThings [Energy]

Smart household energy management

Manage your energy usage with SmartThings Energy*. It provide energy efficiency tips and also monitors the energy consumption of connected appliances in real-time and compares it to the previous month. And it alerts you if your monthly targets might be exceeded.

*Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

SmartThings [Home Care]

Smart management and problem solving

Take care of your washer dryer easily. SmartThings Home Care* notifies you when parts need replacing and helps troubleshoot problems. And it provides useful tips on using your appliance, as well as a user manual.

*Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Hygiene

Auto Open Door

Opens to vent moisture and stop smells

When a cycle ends, Auto Open Door automatically opens the door to let humid air escape. So your laundry won’t develop a musty odour from being damp and keeps your Combo fresh and clean.

Auto Condenser Cleaning

Easily maintain an effective performance

Keep your heat condenser clean and working efficiently. The Auto Condenser Cleaning powerful water nozzle sprays the heat exchanger with water before the drying cycle starts to remove the lint and dirt that accumulates over time. So it helps provide an efficient and reliable drying performance*.

*Manual cleaning is required after using the dry cycle every 180 times.

Easily clean stains

Steam Wash

Use the power of steam to eliminate stains without pre-treatments. The powerful Steam Wash cycle improves the cleaning quality of your wash. It releases steam from the bottom of the drum, so every item is thoroughly saturated as it rises. This loosens ingrained dirt and ensures deep cleaning.

Product Care (Self Clean+ / Self Dry)

Keep inside the washer clean and fresh

Keep the inside of the machine hygienically clean and fresh. Self Clean+ removes dirt and odour-causing bacteria in the drum by soaking, pulsating and spinning. And it notifies you when it needs cleaning*. And Self Dry uses hot air to dry any moisture inside the drum.

*Provides a notification after every 40 cycles with Self Clean and every 30 cycles with Self Dry

Durability

[Washer] SmartThings AI Energy mode *

Intelligent energy savings

Monitor and reduce your energy use. AI Energy mode* lets you easily check the power consumption and estimates your electricity bill. it reduces energy use up to 60%** on washing, 30%** on drying with the same performance by reducing the use of a heater and increasing the cycle time.

*Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. **Based on internal testing with 3.6kg load except for Small Load cycle (1.8kg load). Results may vary depending on the actual usage conditions.

Durable & efficient

Digital Inverter Motor with 10-year warranty

*10-year warranty is limited to the motor only

How to measure

Your privacy. Secured

Secured by Knox

Enjoy peace of mind with high-level IoT security. This product is protected by Knox technology to keep data safe. It has been awarded the highest 'Diamond' grade rating(1) in an IoT Security verification by UL Solutions(2).

1. There are 5 grades of UL Verified IoT Security Rating ranging from Bronze, Silver, Gold, Platinum to Diamond, with each level signifying increasing resistance to hacking and enhanced levels of security for smart home appliances. 2. UL Solutions is a global leader in applied safety science and delivers product testing, inspection, and certification services.

Specifications

  • Washing Capacity (kg)

    18.0 kg

  • Bubble technology

    Bubble technology

  • VRT

    VRT+

  • Energy Efficiency Class

    A

  • Net Dimension (WxHxD)

    686 x 1110 x 875 mm

  • Net Weight

    147 kg

  • Washing Capacity (kg)

    18.0 kg

  • Drying Capacity (kg)

    11.0 kg

  • Body colour

    DARK SILVER STEEL

  • Door

    Black Deco + Glass

  • Panel Display

    7" Touch LCD

  • Energy Efficiency Class

    A

  • Energy Efficiency Class (Wash only)

    A

  • Energy Consumption (100 cycles)

    229 kWh

  • Energy Consumption (100 cycles, wash only)

    43 kWh

  • Water Consumption (cycle)

    98 L

  • Water Consumption (cycle, wash only)

    68 L

  • Duration of the Wash and Dry (H:MM)

    8:43

  • Duration of the Eco 40-60 (H:MM)

    4:00

  • Spin Efficiency

    B

  • Noise Emission Class

    A

  • Noise Level (Spin)

    72 dB

  • AI Wash & Dry

    Yes

  • Air Wash

    Yes

  • Spin Speed

    1000 rpm

  • Bubble Soak

    Yes

  • Bubble technology

    Yes

  • Motor

    DIT

  • VRT

    VRT+

  • Auto Dispense

    Yes

  • Interior Drum Light

    Yes

  • Language Setting

    Yes

  • Smart Things

    Yes

  • Smart Control

    Yes

  • Child Lock

    Yes

  • Delay End

    Yes

  • Door Lock

    Yes

  • Drum Clean+

    Yes

  • Drum type

    Swirl+

  • Steam

    Yes

  • Super Speed

    Yes

  • Auto Open Door

    Yes

  • Self Dry

    Yes

  • Voice Enabled

    Yes

  • Eco 40-60

    Yes

  • AI Wash & Dry

    Yes

  • Air Bedding Care

    Yes

  • Baby Care

    Yes

  • Bedding

    Yes

  • Cool Air

    Yes

  • Cotton

    Yes

  • Delicates

    Yes

  • Denim

    Yes

  • Down Jacket Care

    Yes

  • Less Microfiber

    Yes

  • Pet Care

    Yes

  • Product Care

    Yes

  • Rinse + Spin

    Yes

  • Sanitize

    Yes

  • Shirts

    Yes

  • Spin Only

    Yes

  • Super Speed

    Yes

  • Time Dry

    Yes

  • Towels

    Yes

  • Wash+Dry

    Yes

  • Wool

    Yes

  • Option List

    Smart Control, Bubble Soak, Add Garments, DrumLight, Dose Per Wash, Dose Per Rinse, Delay End, Child Lock, Alarm Off, Dry prep.

  • Setting List

    Detergent 1, Detergent 2, AI Pattern, Language, Calibration, Wi-Fi(Wi-Fi On/Off), Adjust Display Brightness, Adjust Volume, Change on/off sound, Change task ending sound, BLUETOOTH(BLUETOOTH On/Off), System Reset

  • Net Dimension (WxHxD)

    686 x 1110 x 875 mm

  • Net Weight

    147 kg

  • Gross Dimension (WxHxD)

    746 x 1250 x 915 mm

  • Gross Weight

    152 kg

  • WiFi Embedded

    Yes

  • SmartThings App Support

    Yes

  • Security Update Period (At least 5 years from launch of product)

    31 December 2029

Reviews

Washer Dryer Series 9 Large Capacity 18kg & 11kg

4.6

Recommended by 93% of customers.

Write a review

The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.

5.0 79%
4.0 12%
3.0 4%
2.0 1%
1.0 4%
Features 4.8
Performance 4.6
Design 4.7
Value 4.5
Ease of Use 5.0
Noise 5.0

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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148 Reviews

Cazza70
5 (9,999)

2025-03-20

Shipley Derbyshire

Capacity : 18 kg | Colour : Gray
5 (9,999)
Really pleased, large capacity tackles the superking bedding with no worries! Washing comes out stain free and towels so soft!!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

Ease of Use

5 (9,999)

Noise

5 (9,999)
Gabzc1
5 (9,999)

2025-01-18

Capacity : 18 kg | Colour : Gray
5 (9,999)
Its a fantastic machine packed with great features.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-01-20

CX

Thank you for your feedback! We are absolutely delighted to see that the incredible features and performance of your new washer dryer have given you that five-star feeling! Enjoy! ^CR at Samsung Support

Anonymous
5 (9,999)

2026-08-12

Capacity : 18 kg | Colour : Gray
5 (9,999)
Great washer dryer combo would recommend for purchase
Originally posted on Samsung US
Willy
5 (9,999)

2026-08-11

Capacity : 18 kg | Colour : Gray
5 (9,999)
So far this is the best refrigerator we have in over the years. It’s easy to maneuver the things on what you need to reach. I didn’t realize how a good fridge could make your daily life easier and more enjoyable. One feature that is most convenient is the french door style which offers a clear view of your food and the built in water filter that is easy to reach and replace. The deodorizer was also superb. No doubt this is a one class fridge so go get one.
Originally posted on Samsung US
Alienguy
5 (9,999)

2026-08-11

Bardstown Kentucky

Capacity : 18 kg | Colour : Gray
5 (9,999)
Has plenty of room for everything you’d need which was a thing I was worried about before buying and I’ve had no problem with it I only do laundry a max of two times a week and they are pretty big loads the. cycles do not take long either about the same time it would take you to wash and dry which is normal amount of time it does take a little longer if you stuff it full because it would need to make sure everything is dry and I’ve never had a problem with my clothes being wet or damp after it’s done. The machine its self is very quiet it’s in my kitchen because I have a small house and I can’t hear it in the next room or causes any problems hearing my TV
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
Supp
5 (9,999)

2026-08-10

Capacity : 18 kg | Colour : Gray
5 (9,999)
Great product. It’s capacity is very large drying is really easy moisture and vibration are also awesome and it cycles are really good
Originally posted on Samsung US
Moonbeam
5 (9,999)

2026-08-10

Capacity : 18 kg | Colour : Gray
5 (9,999)
Amazing all around the absolute best. I would not suggest any other product like this. It is absolutely five stars straight up.
Originally posted on Samsung US
Debbie
5 (9,999)

2026-08-10

Cadyville ny

Capacity : 18 kg | Colour : Gray
5 (9,999)
Great machine would recommend Works wonderfully Always great
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
SamSar
5 (9,999)

2026-08-10

Capacity : 18 kg | Colour : Gray
5 (9,999)
Great product. Strongly recommend for anyone who is looking.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)
Diana
5 (9,999)

2026-08-09

Capacity : 18 kg | Colour : Gray
5 (9,999)
Fits my king size blankets. Easy use. Good cycle options
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
Anonymous
5 (9,999)

2026-08-09

Belleville, NJ

Capacity : 18 kg | Colour : Gray
5 (9,999)
I love it. The washing and the drying. I usually leave while its doing all that but I actually stay and look at it! Perfect
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
C pro
4 (9,999)

2026-08-09

Baltimore, Md

Capacity : 18 kg | Colour : Gray
4 (9,999)
Washer is still new but so far so good, my only concern is the length of time it takes, but I’m still learning the machine so that might be user error
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)

AI Functionality

5 (9,999)
MisterMickey
5 (9,999)

2026-08-09

New Jersey

Capacity : 18 kg | Colour : Gray
5 (9,999)
So sleek, clean and beautifully designed!! Works like a Gem, and so nice how easily it connects to your phone and can control via an app!! 10/10 recommend
[D] Alternative Text [D] Alternative Text
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
Leah Rose
5 (9,999)

2026-08-08

Indiana

Capacity : 18 kg | Colour : Gray
5 (9,999)
Love the product so far. I love the combo and that’s its ventless. My clothes feel so clean.
[D] Alternative Text [D] Alternative Text
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
BxRaze
5 (9,999)

2026-08-08

New York

Capacity : 18 kg | Colour : Gray
5 (9,999)
It's very easy to use.Looks very sleek, Modern. I did a few washes and couldn't be happier
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
Snowflake
5 (9,999)

2026-08-08

Los Angeles

Capacity : 18 kg | Colour : Gray
5 (9,999)
Loved how nice and easy it is! Makes washing and drying clothes so easy.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
Brandy
5 (9,999)

2026-08-08

Capacity : 18 kg | Colour : Gray
5 (9,999)
We have had our ventless all in one for almost 2 years and love it. The huge capacity and load sensing is perfect for busy homes. Everything comes out fresh and clean. It has so many diffrent options it really does it all. I did purchase the pedestal a while after we’d had it and I want to say get the pedestal during the machine delivery as it is incredibly heavy to lift on the pedestal. I truely love our all in one. We don’t really use the internet stuff on the machine but it does have many things on it as well.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
Blair
5 (9,999)

2026-08-08

Capacity : 18 kg | Colour : Gray
5 (9,999)
The washer/dryer combo are great at time! But sometimes they take longer to dry your clothes!
Originally posted on Samsung US
Ashley
4 (9,999)

2026-08-08

Capacity : 18 kg | Colour : Gray
4 (9,999)
Cycles, Great product only issue is the time it takes to finish, and the constant having to clean the filter
Originally posted on Samsung US
BrassChief
5 (9,999)

2026-08-07

Capacity : 18 kg | Colour : Gray
5 (9,999)
Bought 1 combo to replace washer then a 2nd to replace the dryer when it broke down. Now we have two combos which is great due to our big family laundry needs. We can wash and dry 2 loads at a time in the same space as a single washer and dryer. The elimination of the 220V electrical was convenient as well. Completely satisfied with washing and drying performance.
Originally posted on Samsung US
Ab95
4 (9,999)

2026-08-07

Capacity : 18 kg | Colour : Gray
4 (9,999)
This is a very very space saving and energy efficient set up. Drying and washing cycle in the same barrel is excellent.
Originally posted on Samsung US
Gggg
5 (9,999)

2026-08-07

Capacity : 18 kg | Colour : Gray
5 (9,999)
Awesome power and cleaning great efficiency and style
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
Luv shuck
3 (9,999)

2026-08-05

Capacity : 18 kg | Colour : Gray
3 (9,999)
Cycles last a bit too long and vent or tube becomes clogged and causes some issues. Have to constantly clean out the tubing and dry cycles last too long
Originally posted on Samsung US
Response from Samsung:
2026-08-10

Samsung

Hi Luv shuck, Thank you for sharing your experience. We appreciate the insight you've provided and are here to help. This guide offers helpful steps related to vent airflow and drying performance: https://www.samsung.com/us/support/answer/ANS10004809/ Samsung truly values your business. Nicole Samsung Care

Trpdadmom
5 (9,999)

2026-08-05

Capacity : 18 kg | Colour : Gray
5 (9,999)
It is great. Easy to use and great wash and dry options. I also like the detergent compartments, no need to add every time you wash.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
Joanna S
5 (9,999)

2026-08-05

Brooklyn

Capacity : 18 kg | Colour : Gray
5 (9,999)
This washer combo is fantastic. You can set it and forget it. You can even operate it from your phone. And I love that.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
Zeek
5 (9,999)

2026-08-05

Oregon

Capacity : 18 kg | Colour : Gray
5 (9,999)
Large capacity drying is quick no moisture very little vibration normal cycles
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
Ariane1982
5 (9,999)

2026-08-02

Capacity : 18 kg | Colour : Gray
5 (9,999)
Très belle et bonne machine à laver complète. L'ayant reçue récemment je n'ai pas encore tous les paramètres en main. Je ne sais pas encore doser la quantité d'eau. Et à voir sur le long terme à l'usure. Cependant, je conseille cette machine qui, reliée à smartthing, permet un suivi facile, avec le rappel de la fin du cycle. Au top
Originally posted on Samsung France
Response from Samsung:
2026-08-05

Service clients Samsung

Bonjour Ariane1982, Merci infiniment pour vos retours positifs sur notre Bespoke AI Laundry Combo™! Nous sommes ravis de savoir que vous appréciez ses fonctionnalités. Afin de vous aider dans la prise en mains de votre lave-linge, nous partageons avec vous le lien vers le guide de l'utilisateur disponible sur: https://downloadcenter.samsung.com/content/UM/202504/20250417135007628/OID78671_IB_T-PJT_WD8000D_7LCD_FR_241014.pdf Découvrez également les conseils de notre communauté Samsung sur le fonctionnement de votre produit sur: https://www.samsung.com/fr/apps/samsung-members/ Cordialement Alex, Service clients Samsung

bamboulax
5 (9,999)

2026-08-02

Capacity : 18 kg | Colour : Gray
5 (9,999)
Au top, tout fonctionne bien , silencieuse, grosse capacité, autodose i qui permet des économies de lessive substantielles
Originally posted on Samsung France
Response from Samsung:
2026-08-03

Service clients Samsung

Bonjour bamboulax, Un grand merci pour votre avis positif sur notre Bespoke AI Laundry Combo! Nous sommes ravis de lire que vous êtes satisfait(e) de votre expérience. Votre soutien est très apprécié. Nous vous recommandons de visiter notre site Samsung pour découvrir les nouveautés de cette année: https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung

LMT1
5 (9,999)

2026-07-27

Capacity : 18 kg | Colour : Gray
5 (9,999)
This machine is a enrichment to my business, every other day i can do my office laundry and i don't have to lug it all over the place. The two in one was a great thought, thanks
Originally posted on Samsung US
Greg
5 (9,999)

2026-07-25

Capacity : 18 kg | Colour : Gray
5 (9,999)
I was skeptical, an all in one washer/dryer? Wow, was I wrong. This is an amazing combo washer/dryer. With its large capacity condenser the clothes come out dry and soft. The beauty of this washer is that you just chuck your dirty clothes in the washer and somewhere around 2 plus hours later they are dry. Honestly, I prefer it to the traditional separate washer and dryer. I will never go back. You also have the added advantages of it being an app driven washer, giving you updates on your wash, options, etc.
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Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
Pamela
5 (9,999)

2026-07-23

Capacity : 18 kg | Colour : Gray
5 (9,999)
Best decision to get this product! I’m free from having to be home to transfer from washer to dryer. I’m no longer taking certain garments out to hang dry because the heat pump type of drying is much easier on your clothes. Love the app too…easy to use etc.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

AI Functionality

5 (9,999)
Creeksidek
5 (9,999)

2026-07-18

Capacity : 18 kg | Colour : Gray
5 (9,999)
This is absolutely my most favorite appliance. It's one less thing to worry about in my busy day. You would not think it would make a difference eliminating transferring clothes to a dryer but it's one less task I have to do. I never worry about and leaving wet clothes in the washer. I can put clothing in at night before I go to bed and it's ready to wear in the morning. It's super quiet with no vibration and does a fantastic job cleaning. There is almost an infinite choice of cycles .The drum holds a large amount of textiles. My clothes do not come out wrinkled . The self-cleaning mode works great and keeps the unit smelling fresh. I don't have to fill the detergent and softener each time I use it. It dispenses the exact correct amount from the reservoirs. It lets me know when the cycles are finished. I maintain the unit by using a soft appliance brush periodically inside the filter chamber. I have a soft makeup brush that I use to brush the lint out of the filter cartridge after each run. I run the self-clean cycles when the menu pops up for self cleaning. The pump filter is very easy to access and clean. I do that every time I have a load of clothing that leaves excessive lint in the lint filter. It is very energy and water efficient and displays a report of use after each complete cycle. It allowed me to utilize the space the dryer used to occupy by putting in some nice shelves. I highly recommend this appliance and I will buy another one if I ever move. It's the perfect appliance for washing and drying clothes.
Originally posted on Samsung US
Seren
5 (9,999)

2026-07-03

Capacity : 18 kg | Colour : Gray
5 (9,999)
I love all the cycles and the ease of operation. Clothes wash and dry well. There is little vibration at all which is a plus. I find it easy to throw something in to get rid of wrinkles. The capacity is quite large, able to wash and dry a large washable living room rug.
Originally posted on Samsung US
Thefarside79
2 (9,999)

2026-06-13

Hickory, NC

Capacity : 18 kg | Colour : Gray
2 (9,999)
Continue to receive the “can’t clean heat exchanger” error almost every other load. Have had a tech come out twice. They replaced a part one time. The very next load, same error. I think there is a major design flaw with this unit.
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Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-06-19

Samsung

Hi Thefarside79, We understand how important a smooth experience is after service, and we appreciate your feedback on the message you're receiving and overall support. We’d like to connect with you directly to review your service history and explore available options. Feel free to reach out using any of the contact options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152654882 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care

Kevans22
1 (9,999)

2026-06-06

Fort Myers, FL

Capacity : 18 kg | Colour : Gray
1 (9,999)
I feel cheated! I read reviews and did research. I have had the machine in my home for less than 30 days and it has already been a nightmare. it has given two error codes about the heat exchanger and then last night it flooded my entire laundry room. I have never experienced such a poor result from a supposed premium machine. I requested a refund and/or exchange to a normal non all in one. Samsung told me no and that there was nothing that they can do. Of course I scheduled the repair but this is very alarming already!! I feel cheated.
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Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-06-08

Samsung

Hello Kevans22, We hear what you shared about your Samsung washer dryer combo and the updates around service coordination and how things have been going so far. Having something new at home should feel smooth from day one, so it really matters that yours gets the attention it deserves and it’s a good step that a repair is already scheduled, as this allows our team to take a closer, more careful look and help bring everything back on track. Please keep this reference number for your records: 1152603017, as it helps our team quickly pick up where things are left off and provide you with timely updates. You can reach us here: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800 726-7864 (1-800-SAMSUNG) Your time in sharing this with us and staying connected truly matters. Rachel Samsung Care

Thomas
1 (9,999)

2026-06-05

Iowa

Capacity : 18 kg | Colour : Gray
1 (9,999)
I've had this machine for about a year and a half now. It only worked for about 10 months. It broke before the warranty was over, and they sent some service techs to look at it. They came out almost 5 times and haven't been able to fix it, and now I've been told that the warranty period is over, so I can either pay for a new washer or keep paying the service techs to come out and try to fix it.
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-06-05

Samsung

Hi Thomas, Recognizing the convenience your Samsung washer/dryer combo is designed to offer, we understand how important it is to have reliable performance and how frustrating it can feel when repeated service visits don’t lead to a lasting resolution. Since your concern involves prior service attempts and warranty-related outcomes, we recommend reaching out to the retailer for further assistance, as they may help review available options or provide additional support toward a resolution. Please keep this reference number for your records: 1152591808. If you would like Samsung to further review your case, please feel free to contact us using the details below. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung truly values your business. Christian Samsung Care

Lena
1 (9,999)

2026-06-02

Capacity : 18 kg | Colour : Gray
1 (9,999)
An absolute waste of my money.After about 8 months all my clothes started to smell like mold.nothing helped.we did everything by the book to upkeep it.The manufacturers rep came and told us that hose installation was wrong, It was not.we learned later that the machine is not taking the water completely out and over time it became full of mold, since it doesnt fully removes the water. By the time we realized its a problem- the warranty ran out .once you separate the cycle and do the wash only, then start the drying - there is a sound of large amounts of watter drained first.So if to use wash only- the leftover water just sits there and rods.HORRIBLE .that should never be the case.very hard to reach and bad to clean the condesator. And no special tools for it to be cleaned. at the highest setting of dry - still damp and if not taken out right away- the same horrible load of smelly clothes that need a full cycle of wash and dry again if not 2 just to make it smell decent...there is not enough of softener setting for the clothes to even make a difference in a scent. I regret being it. It applies molds that i have to wear, developed rash and skin inflammation. if i could put "-100 stars" i would.
Originally posted on Samsung US
Lena
1 (9,999)

2026-06-02

Capacity : 18 kg | Colour : Gray
1 (9,999)
An absolute waste of my money.After about 8 months all my clothes started to smell like mold.nothing helped.we did everything by the book to upkeep it. Samsung came and told us that hose installation was wrong, It was not.we learned down the road that the machine is not taking the water completely out and it takes time to become full of mold, since it doesnt happen overnight. By the time we realized its a problem- the warranty ran out .once you separate the cycle and do the wash only, then start the drying - there is a sound of large amounts of watter that is drained first.So if to use wash only- the water just sits there and rods.HORRIBLE .that should never be the case.very hard to reach and bad to clean the condesator. And no special tools for it to be cleaned. On many occasions at the highest setting of dry - still damp and if not taken out right away- the same horrible load of smelly clothes that need a full cycle of wash and dry again if not 2 just to make it smell decent...there is not enough of softener setting for the clothes to even make a difference in a scent. An absolute trash of a machine. It seems like all it can do is grow and imply molds that you get to wear on yourself to develop rash if i voyld put -100 stars i would
Originally posted on Samsung US
Response from Samsung:
2026-06-02

Samsung

Hi Lena, We know how important a Bespoke AI All-in-One Ventless Combo is for your laundry routine, and we hear your experience with the washing and drying results, maintenance, as well as the service visit and warranty. It’s usually related to moisture or residue collecting inside the washer over time, especially if some water stays in certain parts of the unit. A deep cleaning cycle can help clear it out and freshen up the washer. You can check the third and fourth sections in the link below for tips on keeping your laundry fresh: https://www.samsung.com/us/support/troubleshoot/TSG10007246/ We’d like to connect with you directly to learn more about your warranty coverage and explore available options. Feel free to reach out using any of the contact options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152573835 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care

Thao
1 (9,999)

2026-05-12

Capacity : 18 kg | Colour : Gray
1 (9,999)
This machine promises the future but delivers a headache. For a "premium" appliance, the performance is shockingly poor. ​Dryer is Useless: Because it’s ventless, it takes forever. A single load of towels takes nearly five hours, and even then, they come out feeling "steamy" and damp rather than dry. ​The "AI" is Not Smart: The AI OptiWash feature constantly miscalculates the load weight. It either uses too little water or adds hours to the cycle for no reason. ​Maintenance Nightmare: The lint filter system is poorly designed. Wet lint gets trapped in crevices that are impossible to reach, which will definitely lead to mold or drainage issues down the road. ​Vibration & Noise: During the spin cycle, the whole house shakes. It sounds like a jet engine taking off in the laundry room. ​Bottom Line: It’s a beautiful-looking machine that fails at its two basic jobs: washing and drying. It’s way too expensive for something that makes laundry day take twice as long. Don't buy Samsung product
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-05-14

Samsung

Hi Thao, That’s quite a bit to run into on something designed to simplify your routine, especially with the expectations that come with it. Anyone would find that hard to overlook. Drying performance and cycle duration can vary depending on the load size, fabric type, and selected settings. The guide below provides helpful steps to improve drying results and better understand how the system adjusts based on these factors: https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes Keeping the washer clean is an important part of maintaining its performance. The guide below outlines how to care for your unit and prevent buildup over time: https://www.samsung.com/us/support/answer/ANS10003197/ If you have additional concerns, you may reach out through any of the channels below at your convenience: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When you reach out, sharing the reference number (1152494821) will help us assist you more efficiently. You can rely on us to be here when you need help. Glaiza Samsung Care

Gina
1 (9,999)

2026-05-10

Davenport fl

Capacity : 18 kg | Colour : Gray
1 (9,999)
If you buy this get the extended warranty. I actually advise you to do that with any purchase especially with Samsung. I live outside of Orlando and when the machine started leaking they had no one available to repair it. They just sent me a check. At least I learned that I don’t care for front loading washers or being held hostage by an all in one. I would rather have separate systems even as a smaller family of three. Also the dryer vent is hard to clean and to run the cleaning function for both the washer and dryer settings takes 5+ hours. The only plus side is not having to move clothes over.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Sbrenney
5 (9,999)

2026-05-05

Capacity : 18 kg | Colour : Gray
5 (9,999)
Was a little concerned about purchasing this washer/dryer combo after reading some of the previous reviews. Have to say all my concerns have been dispelled and I am extremely happy with this machine. The goal was saving time by not having to switch over laundry from washer to dryer. This machine has met this goal and more! One review I read complained about the lint filter. I love the lint filter, it's so much more efficient! Sure, it is in layers, but it comes apart easily and catches the finest lint from each load. Takes less than a minute to clean it out. You'll need to do that pretty much every load, but that was already my habit. Totally love all the wash and dry options too! And each option is easy to dial in on the touch screen. I read about previous concerns about the dryer not drying well. There are times that things are slightly damp at the end of the cycle, but the seems to finish pretty quickly as you pull them out or if they're too damp, there is a dry only cycle that you can run and you can choose a setting in the dry cycle for more dry. As to how clean the laundry comes out, it's very clean. Time of each load will depend on the settings that you choose as well as the type of laundry you are doing. One of the biggest surprises when we received the machine was the size. I've seen combos that were rather small and would not do much laundry at a time. I was very pleased to find that this unit actually did a slightly larger load that the current top load washer that we have. So far I have been very impressed with this combo unit and am very glad that we bought it! I would not hesitate to recommend this machine to anyone and if needed would purchase one again.
Originally posted on Samsung US
Unhappy in WV
1 (9,999)

2026-04-15

WV

Capacity : 18 kg | Colour : Gray
1 (9,999)
This is by far the worst Samsung product, less than 6 months and the motor went out, the door would not open even after trouble shooting, clothes are stuck in the machine. The Samsung service tech could not get the door open. Buyer beware, do not buy
Originally posted on Samsung US

Performance

1 (9,999)

Design

1 (9,999)
Response from Samsung:
2026-04-20

Samsung

Hi Unhappy in WV, It’s clear this left a strong impression. What you shared is being carefully looked at, and speaking up like this helps keep real‑life expectations in focus. We would like to reassess your concern and work with you to ensure nothing is overlooked. You may reach us through any of the channels below at your convenience: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When you contact us, having your reference number (1152391280) ready will help us support you more quickly. Samsung values your business. Glaiza Samsung Care

TinaMae
5 (9,999)

2026-03-27

Franklin NH

Capacity : 18 kg | Colour : Gray
5 (9,999)
Super Efficient, quiet, love the touch screen module. Is a great looking machine. The feature to fill up the soap and softener chambers and never have to manually add soap is so cool. It has so many features and different wash types. Do not be intimidated by the combined was/dry times. I like the super speed wash. Clothing is always dry before the actual cycle is complete. Buy it, you won’t regret it It is easy to download the app snd get connected from your phone. I didn’t buy the stand. It’s not necessary but to drain the machine and clean the filter on bottom you will be lying on your stomach without it. The unit holds alot of clothes. Great overall machine
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Elena
5 (9,999)

2026-03-25

Los Angeles

Capacity : 18 kg | Colour : Gray
5 (9,999)
I really like mine. Had it for almost six months. I don't use the automatic dispensers since I like to mix and match my detergents and I don't use conditioner after Safely brand detergent. The capacity is amazing for the family of two. Overall it feels like an upgrade from two ten-year old stackable samsung combo.
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I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
ChinosMaybeNaavy
5 (9,999)

2026-03-20

Fayetteville, NC

Capacity : 18 kg | Colour : Gray
5 (9,999)
All around- a phenomenal washer & dryer! I’ve had this for a few months now- let me tell y’all about the Pros & Cons- Pros: Huge Capacity!! Quick Washes and Drying Cycles! Super Quiet & Gentle Remembers your customizations & stores them for future uses Easy to use UI & Super efficient with the built in apps! Easy to install! Cons: No Pre-Wash option- I feel as though that’s the only missing option.. there’s a rinse & spin option, but kinda would like to have the ability to use a pre-wash option for towels!
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Marab
5 (9,999)

2026-03-14

South East Michigan

Capacity : 18 kg | Colour : Gray
5 (9,999)
I purchased mine on August 7, 2024 and so far absolutely love it. I wish I had ordered the pedestal at the same time because the door sits very low without a pedestal and it is incredibly deep. There always seems to be a sock or towel at the back that i cant reach and i have to get down on the floor and practically crawl in to get to the back and get it. I do love everything else about it and recommend it to everyone.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Reeechie
5 (9,999)

2026-03-12

Capacity : 18 kg | Colour : Gray
5 (9,999)
I was skeptical about buy this appliance BUT after using it and seeing how beautifully it works I LOVE IT!!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Darrell K
1 (9,999)

2026-02-12

Capacity : 18 kg | Colour : Gray
1 (9,999)
Absolute worst. Will not meet any times specified. Constantly have to clean bottom filter. Condenser more than difficult to clean without specialized brushes or vacuum attachment. Fastest washing time on super speed was 1 hour 18 minutes wash only then a typical drying tim of 2 hours. Half of the time I have to add a cycle of 30 to 45 minutes timed dry to finish drying. Auto detergent works occasionally. Bedding is a 6 hour 30 minute cycle. Terrible product. Will replace as soon as possible and set this machine by the road for free, with sign stating works with aggrevation. Samsung should pay me back.
Originally posted on Samsung US

Performance

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-02-12

Samsung Care

Hello there, We understand how frustrating it can be when a washer-dryer doesn’t finish cycles in the expected time, requires frequent filter cleaning, and still leaves loads damp. We’re here and willing to help. Please review the guidance below in the user manual to troubleshoot the issues you’re experiencing: For situations where the unit stops during operation: Refer to Stops (page 80) in the user manual. User Manual https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf For issues with the washer spinning poorly: Samsung washing machine spins poorly http://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need further assistance, please get in touch with us so our team can review your situation and provide support. You may reach us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152079540), so our team can pull up your information. Thank you! ^Joshua

Solepsizm
4 (9,999)

2026-01-20

NJ

Capacity : 18 kg | Colour : Gray
4 (9,999)
Let’s get straight to the point: The "Combo" concept is the best thing to arrive in the US from Europe (even if we invented it). The convenience is unmatched—you load dirty clothes before work, and come home to clean, dry clothes. No more transferring wet laundry or dealing with mildew smells because you forgot to switch loads. It also saves space, or lets you install two units to double your capacity. The "Ventless" Reality (Heat Pump): This model is ventless (120V plug, no exhaust duct needed). The Good: Easy install anywhere with water/drain. The lower temperature is much gentler on fabrics. The Bad: The cycle time. It takes forever. Civilizations will rise and fall before a full wash/dry cycle finishes. Also, if you stuff it full, clothes come out quite wrinkled. My Advice: If you have a laundry vent, get a vented version. It’s faster and more familiar. Only stick with this Heat Pump version if you absolutely cannot vent outside. The Machine Itself: Features: It’s a solid "A" for engineering. The screen is basically a full Android tablet—you can even watch YouTube on it. Auto-Dispense: Huge plus. You fill the tank once and forget it. No measuring cups for every load. The Flaw (The Filter): While the machine gets an A, the filter engineer gets a D-. To clean it, you have to disassemble it like a Lego set, then scrape the lint out with your fingernails, which makes a mess. It's a baffling design choice in an otherwise premium machine. Verdict: An excellent combo solution. If you have the option for vented, take it. The filter is a pain, but the convenience of "load and go" outweighs the negatives.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Elox
1 (9,999)

2026-01-20

New York

Capacity : 18 kg | Colour : Gray
1 (9,999)
Great at washing everything. Worst thing is cleaning this SD card lint filter that does not stand on its own and can not be plced anywhere in a bespoke mannr. And then…The drain is hidden behind the cartridge of soaps and the hose barely reaches the end of the unhinged door. And then It is not at an incline where just any bottle can recieve the run off water. Ifs just nightmare and not worth the money to commit to this maintenance. Im so upset I came to this website lookin c accesories that would help the cleaning process. Not even writing this review is easy, look at the darn typos that generated idk what these letters are jumping.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-01-20

Samsung Care

Hi Elox, We understand you're disappointed with not having the best experience with your laundry combo. Let us help. Here is a link to the user manual; kindly go to pages 62-77 for a guide on how to maintain your laundry combo. User manual. https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151885345) to help our team pull up your information when you message us. Thank you. -Ricardo

Mare
4 (9,999)

2026-01-19

Capacity : 18 kg | Colour : Gray
4 (9,999)
I purchased WD53DBA900HBA1 in December and want to order a second front-filter kit. I have two 'adult' boys living with me and anticipate a filter problem in the near future. I want to have a second filter on hand so they can just swap it out instead of having them 'clean' it.The filter is 3 parts: the frame and the two mesh parts that fit together. I am being fastidious about keeping the lint filter clean and the slot clean and dry. I am doing this because cleaning the entire unit every few months seems like a major job (removing the entire cover. Please let me know how I can order a second fillter.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Johnny 4400
5 (9,999)

2026-01-17

Capacity : 18 kg | Colour : Gray
5 (9,999)
I got this thing and I got to say it is amazing it's set it and forget it and it does an amazing job on cleaning much better than the other two I have in the laundry room I got to say I didn't believe it would work good but two in one you don't even have to check it and the clothes are done thumbs up on this one can't say the same for the oven though I already wrote a review on the oven and if I could have I would have returned it but this thing no way I love it
Originally posted on Samsung US
Nurse4U
1 (9,999)

2026-01-08

Hampton TN

Capacity : 18 kg | Colour : Gray
1 (9,999)
I owned this washer dryer combo for 34 days when it developed a mechanical failure during the dry cycle. Contacted Samsung support twice first time my ticket was closed without talking to a representative second time I was told this is a cosmetic issue not covered under warranty. I spoke to management and advised the same and was also told there are no service centers in my area that I should seek and independent center as this would be an out of pocket cost for me. I contacted a service center and he evaluated the machine and noted that this was a mechanical issue where the machines left block busted inside the tub causing the so called “cosmetic damage” I was told that this is covered under the Samsung warranty. Called Samsung back an additional ticket was placed again was told no service centers in my area and nothing they can do to fix it for me. If I have a non authorized appliance work on my combo it voids the warranty. Currently I have been without a washer and dryer for 2 weeks and no one from Samsung will contact me to assist I’ve even contacted executive customer service and no one has contacted me and it’s clear they don’t care about their customers only the money they can make off of you.
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Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-01-09

SEA Care

Hi there, We aim to assist you in any possible way. We wish to have a conversation with you to collect your general opinions on this experience, examine your options, and address any other issues you may have Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1151797904, to help our team pull up your information when you message us. Have a great day. -John

Mike
5 (9,999)

2025-12-16

Capacity : 18 kg | Colour : Gray
5 (9,999)
Loved it so much I purchased a second one for my other house. Amazing!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Constellation
5 (9,999)

2025-12-10

Capacity : 18 kg | Colour : Gray
5 (9,999)
4 weeks ago (Last edited 4 weeks ago ) in Washers and Dryers I have had my Samsung unit combo-ventless about two-weeks and have done 7 loads . So far, lovely and perfect. Am being careful and doing only small loads, normal cycle, and same fabrics in one load , and one load on one day no loads back to back. Some note a potential design flaw, where an inaccessible, nonvisible channel accumulates lint to point rendering dryer unuseable . I still would buy another same unit if could use this one with no repairs close to a year …. It would be nice, if some rebate on a second unit possible from Samsung …. Concept. This unit is revolutionalizing cleaning of fabrics and no way I would go back A computerized marvel ! …most important believe is to let no one use unit after arrives, until set up by yourself in settings, and run crucial calibration cycle before doing any loads. No loads. If not aware of this task, ….trouble in running a first load and maybe there after. Believe need to avoid installers running test load before calibration cycle
Originally posted on Samsung US
Vrod
5 (9,999)

2025-11-22

Capacity : 18 kg | Colour : Gray
5 (9,999)
Works great. Love this machine. I can't believe we waited so long to get one.
Originally posted on Samsung US
All in one for life
5 (9,999)

2025-11-21

Capacity : 18 kg | Colour : Gray
5 (9,999)
I have had it for almost a year. Although maintenence is a headache. It works so well. I love it. I feel bad for those not having my luck
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Betsy in Florida
1 (9,999)

2025-10-31

Capacity : 18 kg | Colour : Gray
1 (9,999)
This is one of the worst purchases I have ever made. I regret it wildly. Do not buy this. I have had ongoing issues with it since I purchased it a year ago. The cycle time takes 3.5 hours instead of the stated 2. It will literally use an entire bottle of softener at one time. Now, I am FIVE days out of warranty and the stupid thing is not drying my clothes..and they will not cover a thing. Buy another brand or product and avoid the regret.
Originally posted on Samsung US
Response from Samsung:
2025-10-31

SEA Care

Betsy in Florida, we understand your frustration with your washer and dryer combo. Allow us to help. We recommend that you do not overload the washer and dryer combo, as this can result in longer drying times. Please check this link for more details on the weight of each load and the corresponding drying time. Samsung Bespoke AI Combo is not drying clothes https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes Kindly refer to your user manual if your washer and dryer combo has used too much softener. Turn to page 83, "Excessive or insufficient amount of detergent/ softener is dispensed." Also, turn to page 82 if the washer and dryer combo is not drying your laundry. User Manual https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151189568) to help our team pull up your information. Have a great day. ^Camille

Whateverkindofname
4 (9,999)

2025-10-26

Capacity : 18 kg | Colour : Gray
4 (9,999)
While I think this is a decent and first of it's kind, then this is great. I like that I don't have to exchange laundry. Design flaws? Absolutely. The drain filter is too low, and you have to wait a long time for the water to release. If you happen to leave it alone with a small bowl, then you may let it spill. I also tried to use the internal support troubleshoot, and it didn't help when I had a clogged drain filter. At least I did figure it out. I like that it's small for tighter, cramped places. I wish it would also start cycles using the Smart Use, though. I could never seem to get that figured out. Also, why have "Bubble Soak" in the system, when it can't be used? I really wish that was available!
Originally posted on Samsung US
Hlfnolike
1 (9,999)

2025-10-22

Spring Hill, FL

Capacity : 18 kg | Colour : Gray
1 (9,999)
This making is awful! It is constantly erroring out and we can only use one cycle. We do EVERYTHING the machine tells us to do. Clean the filter, clean the washer, clean the dryer. The heat exchanger seems to always be an issue. Water where the lint holder is? We’ve drained it had service come out and just keep getting errors and smelly, wet clothes. Ready to get rid of it after only having it a year.
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Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-10-23

SEA Care

Hi, We appreciate you taking the time to share your experience with your washer and dryer combo. We understand how inconvenient it can be to encounter repeated error messages and inconsistent drying results, and we’d like to help ensure your unit performs properly. For troubleshooting issues regarding the ones you’ve mentioned, please follow the steps found in the user manual as outlined below: For laundry that has odors after a cycle, please follow the steps on page 82 under “Has odors.” For laundry that is still wet after a cycle, you may follow the steps found on page 82, “Items are not dried.” For error codes, you may check pages 84-85 for the troubleshooting guide. Please follow the steps for the error code shown on your unit’s display. User manual https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf Should you need further assistance, you may contact us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151113314) to help our team pull up your information. Thank you. ^Camille

Dexter
5 (9,999)

2025-10-07

Capacity : 18 kg | Colour : Gray
5 (9,999)
So excited to finally get the washer of my dream s
Originally posted on Samsung US
Yvonne
1 (9,999)

2025-09-22

Chapel Hill, NC

Capacity : 18 kg | Colour : Gray
1 (9,999)
I have given this W/D several months to use and get to know its pros and cons. At this point, it's mostly cons. The only positive is the space-saving aspect. Everything else is terrible. It takes several hours to do one load of laundry, the lint trap is a pain to clean, and the emergency water drain is THE WORST DESIGN FLAW IN HISTORY. I just spent the last hour mopping up the flood that cleaning it resulted in. I sincerely regret this purchase.
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Originally posted on Samsung US

Features

1 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-09-23

SEA Care

We understand the importance of a working washer-dryer combo set in your home, Yvonne. Let's help you out. Please refer to the resources to rectify your concerns with your washer-dryer combo set. Please click the link and the hyperlinks for tips. Samsung washing machine spins poorly (If the problem persists, click "NO" for more help): https://www.samsung.com/us/support/troubleshoot/TSG10003485/ To help you maintain your unit's lint filter and emergency drain, refer to pages 73-76 of the user manual under "Heat exchanger," and pages 65-66 under "Emergency drain": https://downloadcenter.samsung.com/content/UM/202504/20250428152618573/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250428.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150812337, to help our team locate your information when you message us. Have a great day. -John

RippedOff
1 (9,999)

2025-08-19

Galveston, TX

Capacity : 18 kg | Colour : Gray
1 (9,999)
Samsung, I guess, believes 5½ hours for "rapid wash" mode is acceptable. Perhaps "rapid" is relative to geological time scales or the heat death of the universe. My favorite part is needing to dry almost every load twice! Nothing says "cutting-edge AI technology" like clothes that come out damp after a full dry cycle. The "AI" must stand for "Absolutely Inadequate" because it certainly hasn't learned how to actually dry fabric. But hey, at least it's "Bespoke" - which apparently means you can choose what color you'd like your disappointment to come in.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-08-20

Samsung Care

Greetings! It's clear that your expectations for performance and efficiency haven't been met, especially considering the advanced features and promises of the unit. Let us help by shedding some light on how heat pump technology works. If you're transitioning from a conventional washer and vented dryer setup, it's important to know that all-in-one units like the Samsung Bespoke AI Laundry Combo™ use a ventless heat pump drying system, which operates very differently from traditional dryers. Unlike vented dryers that blast hot air and exhaust it outside—often drying clothes quickly but inefficiently—heat pump technology recycles warm air in a closed loop. This method is much more energy-efficient and gentler on fabrics, but it also means drying takes more time. Because this is a combined washer and dryer unit, the wash and dry cycles run sequentially rather than simultaneously, which can also extend total cycle time. A full wash-and-dry cycle can take up to 5.5 hours, especially for larger or heavier loads like towels or bedding. While this may seem longer than you're used to, it reflects the trade-off for lower energy use, improved fabric care, and the convenience of not needing to transfer clothes between machines. The Super Speed cycle, which advertises the ability to complete both wash and dry in around 98 minutes, is based on a relatively lightweight 10 lb (4.5 kg) test load made up of a cotton/polyester mix. Heavier or bulkier items—like towels, bedding, or mixed loads—can take significantly longer, especially in an all-in-one unit using ventless heat pump drying, which prioritizes energy efficiency and fabric care over speed. For more guidance on cycle times and drying performance with the Bespoke AI Combo, please refer to the Samsung support link below: Samsung Bespoke AI Combo is not drying clothes https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes Should you need more assistance with your Bespoke AI Combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150437870 to help our team pull up your information. Leo

gordon
5 (9,999)

2025-08-15

Capacity : 18 kg | Colour : Gray
5 (9,999)
We have had this washer now for a couple months. IT has been fantastic.
Originally posted on Samsung US
BekahJo
1 (9,999)

2025-07-24

Stevensville, MT

Capacity : 18 kg | Colour : Gray
1 (9,999)
Dangerous and potentially fatal flaw in the Samsung Bespoke All in One Washer and Dryer. I purchased this product 06/26/2024 and it was received and installed 07/03/2024. At first everything was fantastic, clothes came out clean and dry, I’d set a load before bedtime and we were easily able to keep on top of the laundry for a family of six. After about 6 months I noticed that the laundry was consistently damp at the end of a drying cycle. I followed the instructions on the Samsung support center to clean the heat exchange coils and make sure the lint trap and surrounding area were clean. That seemed to help for a couple loads and then the performance issues returned. I contacted Samsung and a service repairman was sent to look at it. He didn’t see anything wrong, and suggested washing the lint trap every few uses to prevent a buildup of fabric softener. The performance issues continued, and it was a huge disappointment to have spent $1,999.99 dollars on a piece of equipment that was having to be run multiple times just to get a dry load of laundry. It became difficult to stay on top of the laundry, and frustrating as the lower washer filter was continually becoming clogged with hair. Finally, out of desperation, seeking answers to this issue, fed up with soggy clothing and multiple runs that used MORE energy, and caused us to constantly be behind on the laundry, I turned to Reddit threads and Youtube. This washer/dryer combo is promoted as being ventless, a huge plus, because of no need to constantly clean an external vent, increasing our risk of a house fire. As a first responder family that was a relief. According to Consumer Affairs, “Dryers are responsible for approximately 13,820 fires annually.” I faithfully cleaned the lint trap every load and followed all the instructions provided by Samsung for continuing maintenance. What I found inside the back of my washer/dryer unit was shocking. After scouring Youtube I finally found an account that showed how to remove the lid and open the top of the lint chute, the chute that carries all the lint up to the trap where it can then be removed. The lint chute was almost completely filled with lint, there was a small hole through which air could get through. This obviously explained the poor performance issues with drying, but was shocking as it’s a huge fire hazard, and the only way to reach it is to take apart the washer/dryer. Attached is a photo of the pile of lint that I removed from the unit. Pencil for reference to HOW much lint was stuffed in there. Obviously there is a flaw in the design of the chute that carries the lint to the trap. This will be an ongoing issue, where to fully clean the unit I, as the consumer, have to take apart the washer/dryer to access the built up lint. This is a fatal flaw in this unit, one that I’m grateful to have found, but one that has the potential to cause house fires for the other consumers that have bought it. There is no way to clean the lint, and consumers have no knowledge of the build up unless, like me, they spent hours trying to find somebody on Youtube or Reddit that might know how I could fix my wet laundry. Do better Samsung. In 2023 there were 4,371 fire deaths. So far in 2025 there have been 1,240 home fire deaths. The NFPA reports that, “between 2016 and 2020, the United States experienced an annual average of 350,800 home structure fires.” My family is lucky to not be part of that statistic, you’d better hope that others who bought the same product have that same luck.
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Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-07-25

SEA Care

Hi BekahJo, Your safety is our priority, and we understand how you felt about your experience. Let us help you with the laundry combo. We shared a link below with steps to help identify the cause of why your drying cycle leaves your clothes damp. Clothes are not dry after the Samsung ventless dryer cycle https://www.samsung.com/us/support/troubleshoot/TSG10002107/ We also recommend checking pages 75-76 of the manual link below for tips to help prevent having lint built up on your unit. User manual https://downloadcenter.samsung.com/content/UM/202504/20250428152618573/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250428.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150128187) when you message us so our team can retrieve your information. Thank you. -Kimberly

Jordan
1 (9,999)

2025-06-20

Capacity : 18 kg | Colour : Gray
1 (9,999)
This is literally the WORST machine on the market. It advertises “large capacity”, “good for pet hair”… ALL LIES. I bought this while I was pregnant thinking it would make my life easier and it’s done nothing but add stress to my life. Worst money I’ve ever spent. The compressor has gone bad twice in less than a year, it won’t dry a normal size load, everything you wash smells like mildew.. and on top of that Samsung customer service is HORRIBLE. If I could give this machine negative stars, I would. I will never buy another Samsung product in my life.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-23

Samsung Care

Hello Jordan, We understand the disappointment about the unit's overall performance. Let us assist. Below is a troubleshooting link to help when the clothes are not dry. Clothes are not dry after the Samsung ventless dryer cycle: https://www.samsung.com/us/support/troubleshoot/TSG10002107/ Here's a link detailing what to do when the washer has odor and visible molds. We also suggest checking the attached hyperlink about cleaning the washer. The washing machine has a mildew smell or visible mold: https://www.samsung.com/us/support/troubleshooting/TSG01110749/ You may also refer to page 82 of the user manual for other suggested actions when the items are not dried and have an odor. https://downloadcenter.samsung.com/content/UM/202504/20250428152618573/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250428.pdf Should you need further assistance with the compressor, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149696656) to help our team pull up your information when you message us. Thank you. -Angelica

G8fLHmMkr
4 (9,999)

2025-06-16

Raleigh, NC

Capacity : 18 kg | Colour : Gray
4 (9,999)
I give it 4 stars because it solves a big problem: the clothes don't get mildewy if I don't take them out right away. HOWEVER, there are a few downsides to this product: 1- It takes a long time for 1 load to get done. 2. Some of the clothes denim especially, come out wrinkly. I have had to iron several articles of clothing even if I am taking them out right away. 3. I thought this might make my life a little easier—i would give the kids each their own laundry day and I would make sure everything was done to my specifications each night before bed. They could get notifications to their phones to let them know when they would need to head back to fold and put away their laundry, but no. Maybe they would do it okay, but the lint trap is difficult: 2 pieces, the lint doesn't come out in one easy-to-collect sheet, and they aren't very detail-oriented, so I am afraid of something going wrong and causing a problem that leaves us without a washer or dryer. There is a lot of maintenance to it, but I am not going to list that as a bad thing. The units we had previously probably had things that should have been don't too, the difference is that I have alerts that tell me to stop procrastinating and so what needs to be done. I am thinking of getting an additional dryer so I can re-dry the denim or dry other things faster. I wonder if the vented version would work better? Plus I think it said the lint trap was redesigned.
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

4 (9,999)
FamOf5
5 (9,999)

2025-06-10

Capacity : 18 kg | Colour : Gray
5 (9,999)
Love our combo. This machine is amazing and easy to use. I recommend buying the pedal stool that have available for so it can sit a bit higher.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Me not you
5 (9,999)

2025-06-07

Capacity : 18 kg | Colour : Gray
5 (9,999)
Love the product. Basically set it and forget it. I am looking for the lint filter part number or replacement. Made of plastic so part of where nipples Ana into broke. It still works just want to replace the part so it stays together
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Just me
1 (9,999)

2025-06-04

Capacity : 18 kg | Colour : Gray
1 (9,999)
This is the worst washer and dryer I have ever owned. You have to manually drain water from it once a month and they do not make it easy. I have to lay on the floor with a bowl small enough for the short tube to fit into. The machine will not run if you don’t do this. Another horror is something that has always been simple. Emptying the lint trap. It’s a jigsaw puzzle to put back together and is extremely frustrating. Clothing comes out wrinkled and for some reason pants more so than anything else. I really hate this machine!!!
Originally posted on Samsung US
Response from Samsung:
2025-06-04

Samsung Care

Hello, We understand that your overall experience with the unit can be disappointing. Let us help. Below is a link containing the details about cleaning the lint filter. You may watch the video from the start until 1:12. Cleaning the Lint Filter & Heat Exchanger: https://www.youtube.com/watch?v=xYZn1lmnJLU This AI Laundry Combo has a Wrinkle Prevent option that reduces wrinkles by rotating the drum intermittently after completing the dry cycle. Wrinkle Prevent provides approximately 180 minutes. The load is dry and can be removed at any time during the Wrinkle Prevent cycle. We have also provided the user manual for your model. See page 79 for the suggested actions when the laundry combo does not drain and page 81 when items are still wrinkled after using the Wrinkle Prevent (Wrinkle Away, Wrinkle Release) option. https://downloadcenter.samsung.com/content/UM/202504/20250428152618573/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250428.pdf Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149444011) to help our team pull up your information when you message us. Thank you. -Angelica

DFKS
5 (9,999)

2025-05-29

Capacity : 18 kg | Colour : Gray
5 (9,999)
I love this thing. I would buy it over and over again. So easy put it in comes back done
Originally posted on Samsung US
Rich
5 (9,999)

2025-05-27

Dallas, Texas

Capacity : 18 kg | Colour : Gray
5 (9,999)
Owned for 10 months. Three software updates. I like the All-in-One. We had an issue with letting clothes sour in the washer. With the all-in-one, that's never happened. Cons - 1) You need to clean the filter regularly, like a Roomba. Based on on-line reviews, that's the key issue to it failing. 2) It is large. I wanted a European-style compact, mini. But, I've gotten used to it. Pros - 1) You can start from dirty to clean & dry, without additional steps. Unless you want to add dryer sheets/balls. 2) I love how well the softener is added & the cycle options. 3) I didn't care for the 1st software update, but I like the most recent one (April/May 2025). It adds some helpful display options. 4) The large detergent containers are nice. 5) I wash my blacks on delicate & I really like the specialty detergent receptacle. I am actually back on the site to see if I could get a 2nd one, but I guess that's not an option.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
gabbyray
5 (9,999)

2025-05-20

Capacity : 18 kg | Colour : Gray
5 (9,999)
I have had this unit for 6 months. It is used for adults, a teenager, and a 2 year old. It is ran daily. Keeping up and learning the proper maintenance is a job in itself.
Originally posted on Samsung US
ART1313
5 (9,999)

2025-05-14

Fayetteville AR

Capacity : 18 kg | Colour : Gray
5 (9,999)
I absolutely LOVE this washer dryer combo. It does an amazing job on all the laundry. I love that I can put a load in in the morning and it be finished before I get home and if I need to, I can do a load at night and wake up to a perfect load of laundry. The only thing better would be if it came out folded...lol It is quiet enough to not bother me while sleeping. I highly recommend this unit!!
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I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Zfighter
1 (9,999)

2025-05-13

Capacity : 18 kg | Colour : Gray
1 (9,999)
Broke after 10 uses. No lie. Didn't even make it 6 months👎 It was good and worked great as advertised till it broke.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-05-15

Samsung Care

Greetings! You expected it to last, and it’s completely understandable to feel let down after such a short time. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with your All-in-One Combo machine. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149170692 to help our team pull up your information. Leo

Adam
1 (9,999)

2025-05-11

Capacity : 18 kg | Colour : Gray
1 (9,999)
Don't waste your money if your clothes get dirty from working out side takes 5.5 hours to wash and dry for 1 load. After all that time still not clean.
Originally posted on Samsung US
Response from Samsung:
2025-05-13

Samsung Care

Hi Adam, You expect your washer and dryer to work as hard as you do—and it’s frustrating when they don’t. We are here to help. I have shared a Samsung link below to help with your experience. The link has hyperlinks that can be visited for additional help. You may skip step 6 and follow the steps listed after the Samsung link. To support step number four of the Samsung link, a large load has the drum 3/4 full, while a small load is not more than 1/4 full. Clothes are not clean after washing in the Samsung washing machine: http://www.samsung.com/us/support/troubleshooting/TSG01108627/ To calibrate your machine: 1. Tap the Power icon to turn on the power. 2. Tap the Settings icon, then tap Washer, and then select Calibration. 3. Tap Start Calibration to start the calibration. You will also need to be cautious of the weight of your laundry, heavier weights may take longer for your machine to complete a cycle. If your load is higher than 26.6 pounds, drying time can take between 270 - 330 minutes or 4.5 to 5.5 hours. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149141215 to help our team pull up your information. Leo

MS 57
5 (9,999)

2025-05-08

Union City, TN

Capacity : 18 kg | Colour : Gray
5 (9,999)
I bought this and it was delivered 4/22/25. I love it. It does force you to keep the lint filter clean. That's a good thing. It does an excellent job. Washes/dries flawlessly.
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I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
AZClean
5 (9,999)

2025-04-18

Phoenix, AZ

Capacity : 18 kg | Colour : Gray
5 (9,999)
Purchased ~7 months from time of review, just noticed today that there are 2 loads left until we do the heat exchanger cleaning (every 180 loads) so we have done 178 loads to date. Has been the BEST washer dryer I've ever owned. Family of three. We have washed clothes, towels, ALL bedding (King sized comforter fits in this bad boy)... everything. No issues at all. Clothes are cleaner, fresher and so much easier to deal with. Does it take longer to dry? Sure. But I wager that is often times not a realized impact to our routine since it automatically goes from wash to dry on it's own. We love this thing and converted the dryer space that used to be occupied into a closet, effectively doubling our storage space. Obviously we shall see on longevity, but 178 loads later it works like it did on the first day. For reference I am 48 years old, this is my 6th washer and dryer owned so far (not including rental unit supplied systems).
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Davew
2 (9,999)

2025-04-14

Detroit, mi

Capacity : 18 kg | Colour : Gray
2 (9,999)
This has a lot of potential, but clearly not ready for main stream and feels like unpolished and rushed to get out their. The dry cycle takes a long time, this would be ok if cloths came out dry but some items like towels don't so we have to change the dry level to more, issue with it is their is no way to change the defaults in the cycles or create and save your own, for us would love to change towels to more fabric softener and more on dry level. Next it is extremely sensitive to water pressure, so if we have 2 showers going off at same time it errors out, this would not be a problem if it had delay option like the last to washers we had and like 90% of machines out their. Remote control is cool concept but again poorly executed, to do remote control you have to hit the remote control button on panel to start it and it resets after use, so at that point why would I remote control it if I already have to walk up and hit a button on it first? Thee storage capacity for detergent and sofner I is extremely small specially compared to other brands all in one machine, still nice to just fill and forget but should be a larger tanks for it.
Originally posted on Samsung US

Features

1 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2025-04-17

Samsung Care

Greetings, We understand your disappointment for not having the best experience with your laundry hub. Let us help. Here is a link for troubleshooting steps for your laundry hub that runs too long; kindly choose the one that matches, watch the video, and click the embedded words. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps. Clothes are not dry after Samsung ventless dryer cycle. https://www.samsung.com/us/support/troubleshoot/TSG10002107/#:~:text=If%20your%20clothes%20are%20wet%20or%20damp%20after,Overloading%20the%20dryer%20may%20also%20cause%20drying%20issues.?msockid=08e6a45904c26b1f3477b061055f6aec Samsung washing machine spins poorly. https://www.samsung.com/us/support/troubleshoot/TSG10003485/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148801661) to help our team pull up your information when you message us. Thank you. -Ricardo

Javi
5 (9,999)

2025-04-13

Downey CA

Capacity : 18 kg | Colour : Gray
5 (9,999)
Best combo ever love it.. Samsung is the best love it 1000%
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mell
1 (9,999)

2025-04-12

Michigan

Capacity : 18 kg | Colour : Gray
1 (9,999)
Don’t do it unless you also want to buy a separate dryer. It is probably good for singles but not for a family.
Originally posted on Samsung US
Response from Samsung:
2025-04-16

Samsung Care

Hi Mell, We understand how you feel regarding this washer/dryer. We are here to help you. We would like to speak to you directly to gather more information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148790265), to help our team pull up your information. Have a great day! ^Rodel

FalseAds
1 (9,999)

2025-04-10

Capacity : 18 kg | Colour : Gray
1 (9,999)
Not a deal. We purchased the same machine two months ago for the same price. STOP ACTING LIKE ITS A DEAL.
Originally posted on Samsung US
Response from Samsung:
2025-04-11

Samsung Care

Hi There, Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Ricardo

A cust
3 (9,999)

2025-03-28

Capacity : 18 kg | Colour : Gray
3 (9,999)
One major missing feature!!!! While you can select the washer temperature, you. Annot sekect the dryer temp so if you need to tumble dry....no cant do!!!! Your old fashion washer dryer does a FAR better jib for half the cost.
Originally posted on Samsung US

Features

2 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-03-31

SEA Care

Hello there, We understand your frustration if the dryer temperature cannot be adjusted. Your feedback is important to us, and we truly appreciate you taking the time to detail your observation. If you need assistance in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1-800-SAMSUNG). Have a great day. ^Camille

Bud172
5 (9,999)

2025-03-22

Knoxville TN

Capacity : 18 kg | Colour : Gray
5 (9,999)
Wè bought this 6 months ago. Best purchase ever. I would consider this unit.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MBJS
1 (9,999)

2025-03-21

Pittsburgh PA

Capacity : 18 kg | Colour : Gray
1 (9,999)
We bought the Bespoke in April of last year and it is not working properly now. The dryer door is locked and won’t release. My clothes are stuck in it. There is an error code of 9c9 and there is no such code in the trouble shooting guide in the manual. I can’t get any of the settings to show up. I bought is because it had the the most cubic feet plus a shorter cycle time. Well, it doesn’t unless you do small load. Now I have to wait a week for a service repair man.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2025-03-21

SEA Care

Hello there, We understand how frustrating it can be when an error code appears on your washer and dryer. We want to speak to you directly to provide support and see what options we can offer to fix your error code 9c9. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148636819) to help our team pull up your information. Have a great day. ^Camille

Ways
5 (9,999)

2025-03-20

Chattanooga TN

Capacity : 18 kg | Colour : Gray
5 (9,999)
I love this all in one machine by Samsung!!!!!! Trust me, purchase this and give this machine a chance, and you will not regret it!!!!!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
imaruss
5 (9,999)

2025-03-18

Palm Springs, CA

Capacity : 18 kg | Colour : Gray
5 (9,999)
Not that I get excited about washer/dryers, but what we had needed to be replaced. I overheard a clerk at the home improvement store talking about the features to another customer and I was hooked. Smartphone connected, opens the door at the end of the cycle, auto detergent feed, micro bubbles to improve cleaning, and no vent! Planning to move it upstairs where all the laundry is so no more up and down stairs. I actually think the laundry is much cleaner now.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Hut Za Ping
5 (9,999)

2025-03-17

indianpolis

Capacity : 18 kg | Colour : Gray
5 (9,999)
Product works great. Love the touch screen, AI features and washing and drying performance.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Greg
5 (9,999)

2025-03-16

Capacity : 18 kg | Colour : Gray
5 (9,999)
I have had the washer combo about three months now. I bought it with the matching pedestal. The pedestal is expensive, but raises the opening to a usable height, and provides a place to store detergent, etc. I would highly recommend that. The washer does an excellent job at getting clothes clean, and they always come out completely dry (I left the default "open door at finish" setting, which probably helps). The surprising thing is that the detergent dispensing, together with not having to move the clothes to a dryer, makes the process easier than anticipated. It does take a long time, but not much of MY time. The unit also allows you to set a delay on washing, to take advantage of lower time-of-day electric rates. Oddly, it only allows you to set the end time, not the start time, and the estimated cycle time, which is often way off, influences this. Not a deal breaker, just humorous for me. I had to rebuild the cabinetry in my laundry room to suit the height of this unit, but the new cabinets are more functional anyway. Looks good, too!
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I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Frustrated Owner
2 (9,999)

2025-03-15

Maryland

Capacity : 18 kg | Colour : Gray
2 (9,999)
The design of this washing machine is incompatible with using a drain pan. If you want to use a drain pan or, in my case, required by the plumbing code to have a drain pan under the washing machine, the detergent drawer will be physically blocked from fully opening. You will not be able to put detergent or softener into the washing machine. I was not aware that a drain pan was required until the installers came and would not install it until I had a drain pan in place. Getting a larger drain pan is out of the question. The largest one I found was 31” x 36”, which would allow the machine to sit in it, but not allow the detergent drawer to open. Also, couldn't find a drain pan of that size that would have a lower profile. I understand that there is a pedestal that can be purchased to raise the machine, which also doubles as a drawer for supplies. With a drain pan, it would just be an expensive stand since the drain pan would keep the drawer from opening. I’m at a loss for how to proceed at this point. I may have to jerry-rig something or figure out a way of lifting the entire washing machine every time I need to fill the detergent or softener bin. Can't comment on any of the other features of the machine as I'll need to figure this issue out before I can use it.
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Originally posted on Samsung US

Design

1 (9,999)
Response from Samsung:
2025-03-18

SEA Care

Hi there, We understand the need to install the unit according to the plumbing code requirement. You can check the availability of the compatible drip pan by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148620040) to help our team gather your information. Have a great day. ^Charles

Dave1907
2 (9,999)

2025-03-04

Toledo, Or.

Capacity : 18 kg | Colour : Gray
2 (9,999)
The only bad thing about this unit is during the dry cycle, in the upper left-hand section it vibrates part way through the cycle. I have the unit on a level surface and the unit is level.
I recommended this product.
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-03-05

SEA Care

Dave1907, we will do everything possible to ensure your washing machine operates at its best. Let's take care of this. We recommend checking the link to your user manual to help you ensure the dryer won't vibrate excessively. Under "Excessive vibrations or makes noise," turn to page 79. Then, follow the troubleshooting steps provided under "Action." Manual https://downloadcenter.samsung.com/content/UM/202501/20250123162936341/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250123_1.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148535410) to help our team pull up your information. Have a great day. ^Camille

Lian Tuang
1 (9,999)

2025-03-03

Indianapolis

Capacity : 18 kg | Colour : Gray
1 (9,999)
The energy and water usage history is always showing 0 even after 3 washes. I have no idea it’s a software or sensor issue. Until the issue is fixed I will keep my one star review.
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Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-03-04

SEA Care

Lian Tuang, thank you for contacting us regarding the energy and water history feature that is not working. We want to speak with you directly to discuss this matter and see what assistance we can provide to fix it. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148532558) to help our team pull up your information. Have a great day. ^Camille

dianne
2 (9,999)

2025-02-09

new hampshire

Capacity : 18 kg | Colour : Gray
2 (9,999)
I wanted to use the flex dispenser to have regular detergent and then a sensitive skin detergent, but you can only use the second dispenser on three very specific cycles instead of any cycles. This doesn't make any sense, let me use the detergent on whatever cycle I want. It's okay otherwise. Incredibly heavy and nearly impossible to move, it didn't fit in my old washer area so I had to turn it sideways so the doors could close as it blocks the other closet door, so it's now really awkward. Custom cycles aren't actually custom either. I cloth diaper (which is why I wanted the specialty detergent to use in the heavy duty cycle) and this has no cloth diaper wash setting (unlike the older maytag we had) and the "custom" cycles are just pre-picked things you can't really adjust much besides regular settings you can change on any of the normal cycles. I really wanted to like this washer combo unit, but it's just so frustrating and limiting compared to what it touts.
Originally posted on Samsung US

Features

1 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-02-11

SEA Care

Hi Dianne, We know how crucial it is to have reliable appliances at home. Let us help you with your laundry combo. To automatically dispense detergent on the "Flex Auto Dispenser," the "Detergent Type" should be set to "Specialty Detergent.". To modify the default cycle, please follow the steps on page 43 of the manual link below. To know which setting can be modified, please refer to the "Cycle chart" on pages 47-51. User manual https://downloadcenter.samsung.com/content/UM/202501/20250123162936341/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250123_1.pdf We'd love to speak to you to provide further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148383505) to help our team pull up your information when you message us. Thank you. -Kimberly

Shop smart 222223
5 (9,999)

2025-01-25

Capacity : 18 kg | Colour : Gray
5 (9,999)
Very happy with this washer/dryer.22 Great 2 for everyone 2
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Peanut
1 (9,999)

2025-01-21

Capacity : 18 kg | Colour : Gray
1 (9,999)
The most piece of Butt machine ive ever used. Id rather drive to the the furthest laundromat in my town and sit there all day for the rest of my life than use that worthless machine again. Ive been trying to get one load done since yesterday and all im getting is a half dry wrinkled result. On top of that it takes a century and no one else in my house can get started on washing or wrinkle releasing their clothes if needed. So, you'd have to buy two to make any progress on laundry day. And why on earth is there a feature to connect your music and tv to it? It takes two seconds to throw your laundry in and you'd be out of your mind to think im taking my time to conncet my phone and sit next the machine for entertainment. Im headed straight for the couch. I cant think of one reason why anyone with a head would need to use that feature, it just makes the people who made this machine look more dumb than they would without it there at all. And why is it a screen and not normal buttons, im looking at screens all day the last place i need one is on my effing laundry machine. I dont need the smart features, I NEED A MACHINE THAT WILL DO MY LAUNDRY WITHOUT DRIVING A NAIL THROUGH MY HEAD FIRST. Just because something is high tech doesn't make it better. And just because you can add a feature, doesn't mean you should. Waste of my money and time spent trying to get laundry done. Also why is my laundry coming out more wrinkly than when I put it in? It looks like i didn't even start the machine at all and then i have to sit back and ask myself if im going psycho or not. Spend less time on the tech crap and more time on making a decent buy. Im on my way to a donation center to get a better deal than I did here.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-22

SEA Care

Greetings, We understand the importance of ensuring your appliances provide the best results. Let's get the information you need to have the best experience with the washer-dryer combo. The recommended load weight is less than 10lb for best results using the Super Speed cycle. For Small loads, the weight should be less than 2lb. For reference, check the link below for the recommended load size and materials for the best drying time result. Clothes are not dry after Samsung ventless dryer cycle: https://www.samsung.com/us/support/troubleshoot/TSG10002107/ Laundry is tangled or wrinkled after washing: https://www.samsung.com/us/support/troubleshooting/TSG01218323/ Should you need further assistance with the washer and dryer combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148220933) to help our team pull up your information when you message us. Have a great day, -Ernest-

Susiecue
5 (9,999)

2025-01-20

Capacity : 18 kg | Colour : Gray
5 (9,999)
I love it. I call it a miracle because I don't understand how it works but it does a great job! used for several weeks now and it performs beautifully.
Originally posted on Samsung US
Kate
5 (9,999)

2025-01-17

San Francisco

Capacity : 18 kg | Colour : Gray
5 (9,999)
We are short on space and high on energy/water bills so this seemed like a good solution. I was hesitant to purchase because there are warnings online that 2-in-1 machines don’t fully dry clothes well, but after having this for almost 2 months, I can say we’re very happy with the drying. There was only one load that didn’t fully dry and it’s because some sleeves all got tangled up in each other. I loosened that and added a bit more time and they were fine. The main things I love about this machine are: 1. no transfer from washer to dryer 2. you can track progress on your phone and 3. Automatic detergent dispensing so you never have to measure out detergent. I will say normal cycles do take a couple hours to wash/dry and not the quick 98 minutes it advertises but smaller loads might be close to that time. The length of time hasn’t been a huge issue for us since you can start it and forget it until it’s dry and done. While I can’t speak on long term ownership yet, from what I’ve experienced so far, I definitely recommend this product even if you are not space limited like us! (p.s. installation did come with hoses unlike some things we read online)
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Collins
5 (9,999)

2025-01-16

Maine

Capacity : 18 kg | Colour : Gray
5 (9,999)
I waited 6 months before doing this review. This unit replace a 10-year-old stacking set, another brand. This combo unit is simply WOW. I can’t imagine any other unit better than this one. I did my research and decided to get it. No more changing laundry from washer to dryer. It does an EXCELLENT job with both washing and drying. I particularly like the detergent automatic dispense too. The controls and wash options could not be any easier. It is all done via the touch screen. The self-cleaning function is a breeze too. The unit lets you know when to do this. As far as some complaints I’ve read – READ THE INSTRUCTIONS. People see the huge drum and fill it; it is no wonder they are having drying issues. Every load we do comes out fresh and dry. Again, read the instructions. A dryer drum is always bigger than a washing machine drum, overloading is clearly the problem. Reason for larger dryer drum: Clothes expand when wet and require more space to dry properly. No vent and no 220v is also a huge plus. If your on the fence, just get it, you wont have any regrets.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
bob1
1 (9,999)

2025-01-08

ca

Capacity : 18 kg | Colour : Gray
1 (9,999)
I purchased this in sept 2024, to me it's not any good
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-09

Samsung Care

Hi Bob, We don't want any of our customers to regret their purchase. Allow us to help you. We want to speak with you about this experience and determine what steps can be taken to help with your Samsung washer and dryer combo. Please feel free to contact us via the options below, as we look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148118214, which will help our team pull up your information. ^Rainly

Molly723
1 (9,999)

2025-01-07

Jerusalem, AR

Capacity : 18 kg | Colour : Gray
1 (9,999)
We bought the Bespoke AI Laundry Combo in December. I have tried to like this, but absolutely hate it! This is the worst washer/dryer I have ever used. Our clothes constantly come out wrinkled (even when fresh out of the dryer). There is no way to steam refresh without running a full cycle, and the time dry doesn't do anything to refresh & de-wrinkle them. Instead of putting worthless technology into the washer/dryer, like youtube and Amazon, Samsung should figure out how to add a steam refresh OR get it so the clothes are wrinkled so had you have to use an iron. (I have not used an iron in over 10 years, but need one thanks to Samsung!) I would not recommend this to anyone unless if they only wash 5-10 items per load... and even then I've had shirts and jeans come out wrinkled! We are less than 30 days into using it, and Samsung says we are stuck with it! Yay us.... not!
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-09

SEA Care

Your home appliances play an important role, Molly723. Let's get the information you need to ensure your washer and dryer provides the best performance. The link below will help you address the wrinkles on your clothes after each cycle. Learn more by checking the hyperlinks.  Laundry is tangled or wrinkled after washing: https://www.samsung.com/us/support/troubleshooting/TSG01218323/ Should you need more assistance with the washer and dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148116921) to help our team pull up your information when you message us. Have a great day. -Ernest-

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17.04.2025

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ver 1.0 | 10.61 MB

13.09.2024

ENGLISH

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